720 folders and files

carnagey · Posted: Tue Jun 02, 2009 11:32 am Post subject: 720 folders and files

After I ordered my 720 but before it arrived I read a post here somewhere about what folders and files SHOULD be on the TT 720.

I can't seem to find this post now after looking for hours.

I am having trouble with some of the Tom Tom Home menu options being available like Music and even "operate my device"

I am using a SD card and created an MP3 folder there which I put mp3 files in and it works fine. But I have quite a few buttons greyed out in tom tom home that shouldn't be so I suspect I have files/folders in the wrong locations between internal memory and the SD card.

I also can't get computer voice to work even though I can select it.

Any help would be greatly appreciated!

I was hesitant to ask as I am sure this info is here somewhere but after looking for hours I give up.

Thanks

GerryC · Posted: Tue Jun 02, 2009 11:53 am Post subject:

Hi carnagey, welcome to the forum.

Many things are greyed out in the Home emulator - including using the computer voice etc - due to licensing restrictions. What really matters is whether they work when using the 720 itself as the emulator is just a fancy add-on really.

Before you go any further, make sure that you back up the 720 using Windows (and not Home). The instructions are number 1 of the FAQ.
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carnagey · Posted: Tue Jun 02, 2009 12:04 pm Post subject:

Thanks for the reply Gerry,

I did do a backup when I first got the 720, however I used home instead of windows explorer so I will do another backup to a different location using Windows explorer just to be safe.

I know I should be able to at least use the operate my device in HOME as that is what the manual tells you to use, but apparently I have mucked something up. The only thing I added through windows explorer instead of using the home software was the mp3 folder on the SD card as I was impatient to get that feature working.
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dhn · Posted: Tue Jun 02, 2009 12:19 pm Post subject:

Adding a mp3 folder is not something that could be done using Home, anyway.

What is in in Home's Operate My Go that you think should be working but you feel isn't?
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David

carnagey · Posted: Tue Jun 02, 2009 8:23 pm Post subject:

it's the operate my go itself... it is greyed out and I can't operate my 720 from my computer at all. When I click on operate my go in Home it says "You cannot use this feature because it is not supported by your device".

According the the manual it tells you to go in to operate my go and set the owner which is what I was trying to do, but I can't even get in operate my go at all. Also Backup and restore is greyed out as well and gives me the same message if I try to click on it.
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AndyVaughan · Posted: Tue Jun 02, 2009 8:40 pm Post subject:

Make sure you have the latest version of HOME, the one supplied on the CD is likely to be out of date. You can download the latest from TT, uninstall the old version, reboot and install the latest (2.6.3.1609).

Don't have the SD card in when connecting to HOME.

Make sure you are logged in with the account that is tied to your device, use an email address that you have never used before with TT, endless problems occur if you reuse an email address that was previously used on another device.

Post back if you are still having problems!

A hard reset (pin hole underneath) and a soft reset (this will wipe all of your favourites etc) never go amiss when things just aint right....

Andy

AndyVaughan · Posted: Tue Jun 02, 2009 8:45 pm Post subject:

Forgot to mention - do the Windows Explorer backup first and then update the Navcore application to the latest version - don't update anything else until you have verified that the new Navcore works OK - you might have to do a couple of updates depending what Navcore is on the unit - 8.351 is the latest. Tap on the satellite signal strength to find out what you have, then tap on the version number to take you to the page that will tell you your map versions as well.

Once you are at 8.351 update the phone database and any computer voices you get offered. Test that everything is OK and then take another backup.

Now use your Latest Map Guarantee (if applicable) and update your maps as 8.300 maps have recently been released it is very unlikely that a new map will be released in the next 30 days.

Take yet another backup!

Enjoy!

carnagey · Posted: Tue Jun 02, 2009 10:03 pm Post subject:

DennisN · Posted: Tue Jun 02, 2009 10:39 pm Post subject:

Can I just emphasise the point about using Windows Explorer to do backups instead of Home - this is not "Just in case", it's because it's reliable. I've never used Home to do a backup, so I cannot testify to it, but "they" say Home only does one backup, then the next Home backup overwrites the previous one - you'll probably agree that it would not be good to overwrite a previous good backup with a current bad one. There was a time when Home didn't always backup all the files, leaving some out of the backup in the interest of speed.

Using Win Explorer also allows you to give relevant names to the folders you put the backups into (e.g. Backup Original, Backup before Map 8.300, Backup after map 8.300, Backup before App 9.613 etc, etc), so that you can erase your TomTom and copy/paste a previous working version easily.

Explorer also allows you to cherry pick a file or three from a previous version to copy into a later version. A prime example of this is the Mapsettings.cfg file (in the map folder) which contains all your Favourites and settings and is lost whenever you upgrade to a new map.

Regular Win Explorer backups and especially before making any changes to the unit is one of the best bits of advice you can follow. Then you can play to your heart's content, experimenting with anything and everything you wish. A bad result is corrected easily and quickly by erasing the device and copy/pasting a previous version back in there.
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AndyVaughan · Posted: Tue Jun 02, 2009 10:47 pm Post subject:

The reason I recommended removing the SD card is that HOME used to have a problem writing to the larger cards when they were in the device. Always best to use the SDHC card in a SDHC card reader.

If you want to have the same on both memory and SDHC then just copy everything to the SDHC card - it will boot from that and offer you maps from both the card and the internal memory.

I tend to have the maps and Navcore on the internal memory and just mp3s on the SDHC, but others will disagree!

carnagey · Posted: Tue Jun 02, 2009 10:54 pm Post subject:

Andy_P · Posted: Tue Jun 02, 2009 11:20 pm Post subject:

Re: the free Latest Map Guarantee... It's really worth persevering and getting that, even if you decide to go for the paid-for updates when the NEXT map comes out in another three months time.

Just to check, you are using the "use latst map guarantee" option in the "Tools" menu of Home aren't you? (NOT "add maps")

Re: the SD card "rules"...
On your device you can use both the SD card and the internal memory at the same time, meaning you can have the software in one place and maps, mps3 in the other. There are limits as to what you can put where though - you can't just scatter things around.
Although you can have the main software in both places (the TT will always boot from the card if it sees software there), it is this aspect where Home seems to get confused and put updates in the wrong place, causing more then one person on the forums great confusion.
My suggestion would be to keep the main program, voices etc on the internal memory, as well as a map if it will fit, and any other maps (and mp3 music files if wanted) on the SD card.

Re Computer voices.... I suspect all that may have gone wrong is the "Loquendo" folder has to be in the same location as the software in use.
If you haven't got that folder on the internal memory, try copying it there (if it will fit!). Then boot up without the SD card in and get everything working like that before you put the card back in.

mikealder · Posted: Wed Jun 03, 2009 12:49 am Post subject:

mrfreeze · Posted: Wed Jun 03, 2009 3:47 am Post subject:

Carnagey,
I have a 720 with a 4 gb SD card.
I have the main App on the internal memory and any maps on the SD card.
I find this works best for me.
When i connect to home i just tell if to work from the internal memory, this works fine for any updates to the App and if there are an mapshare updates it does these to the relevant map i'm using on the SD card.
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carnagey · Posted: Wed Jun 03, 2009 9:40 am Post subject:

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