Tomtom one V3 keeps rebooting at random

gilesjuk · Occasional Visitor Joined: May 08, 2004 Posts: 31

I wouldn't give up on Tomtom, some of their products are fine and the usability of Tomtom always wins in tests (see Gadget show for an example).

I also find their maps to be the most accurate, despite what others say.

It seems this Tomtom one v3 is a lemon amongst an otherwise good product range.

spcdust · Regular Visitor Joined: Sep 18, 2007 Posts: 60

KalamakiBob · Occasional Visitor Joined: Sep 19, 2007 Posts: 17

It's the non acceptance of the fact that the ONE 3rd edition is a lemon that is most disconcerting. They are a big company with well reported products but not big enough to accept that a problem exists - yet.

My ONE was my first GPS unit and I bought it on the strength of the reputation. That reputation is now, for me, severely compromised. I have given them several chances to respond and I am now waiting the Head Office final response - any day now.....

gilesjuk · Occasional Visitor Joined: May 08, 2004 Posts: 31

spcdust · Regular Visitor Joined: Sep 18, 2007 Posts: 60

alanchown · Occasional Visitor Joined: Sep 03, 2007 Posts: 19

gilesjuk · Occasional Visitor Joined: May 08, 2004 Posts: 31

delph2 · Occasional Visitor Joined: Sep 11, 2007 Posts: 14

My second one has gone back. Comet eventually agreed to swap it but not until after they spoke to TomTom even though I had a print out of my exchanges with TomTom tech support which said take back it back to your dealer for exchange.

This reluctance to swap a device without permission from the manufacturer is a worrying trend...(as is the "we cant swap after 28 days") Which they will get away with unless consumers actually complain/query with their trading standards. But I get the impression TomTom dont really care.

I agree with the comment earlier about wanting the TomTom interface with the Garmin reliability.... The TomTom interface is slicker, better organised and I will miss it, but I need something that works reliably now.

If TT ever reply to my questions I'll post them up here.

gilesjuk · Occasional Visitor Joined: May 08, 2004 Posts: 31

Well I found a support posting for another product which mentions the 510 unit used to switch off at random as well, if the connection from the charger to the lighter socket became broken. They fixed this in an update

Might be part of the problem here if the fix hasn't been ported across?

mikealder · Posted: Tue Oct 02, 2007 8:08 pm Post subject:

The 510 switching off problem actually affected all the x10 range and was more an issue with the interface between the device and the active mount that family of units used (the early mounts were wdly reported as performing in this way, my 910 mount is still working 100% though so not all were faulty).

The One Third Edition uses a mini USB connection to supply power to the device so I doubt that would suffer from the same problems the x10 had - Mike

stiggy_sawdust · Posted: Tue Oct 02, 2007 8:24 pm Post subject:

Was going to take TT back today for a refund, but would you believe it has worked perfectly all day (approx 9 1/2 hours).
So either TT has downloaded a fix yesterday when I connected to TT Home2, which I believe is highly unlikely, or it is possible that speed cameras are causing the problem.
Today I have been in North Yorkshire where there are no cameras. As I have both TT cameras and Pocket GPS cameras on my TT I usually get two warnings (except for mobile positions which TT ignores) and today I have only had Pocket GPS warings for the mobiles. As I said before it has behaved perfectly.
I am now about to delete TT cameras from TT and see what happens tomorrow. Wish me luck.

spcdust · Regular Visitor Joined: Sep 18, 2007 Posts: 60

As Tom Tom have not responded to my on-line support question yet (I'll allow them another day Wink

) I gave them a call. Spoke to an operator who obviously checked a computerised data-base of possible issues with each unit and she read out the following (more or less).

"If the customer is experiencing random re-boots, a flickering screen or their Tom Tom One (3rd Edition) device is freezing on the start-up screen advise them that a software update, Version7.xx.xxx.xx, will soon be released which should address these issues."

She couldn't give me any more details or time frame and didn't seem aware of widespread problems (although that's not that uncommon in a telephone support role). Hopefully though they are aware that the software they have shipped with the device has some problems (what software on it's initial release is bug free) - it's just this problem is very pronounced in the devices day-to-day useage.

Here's hoping a software update/patch comes very soon indeed. At present I find the device is unusable and more frustrating than it's worth which is the reverse effect of what I hoped it would achieve in having a satnav.

stiggy_sawdust · Posted: Tue Oct 02, 2007 8:33 pm Post subject:

Just connected to TT home2 and it has downloaded the following:-
1 Quick GPS fix
2 Installed 1 new item
3 Map updates
4 POI updates

Wonder what the 1 new item is. I am intreaged. It is not amap update of mine as I have avoided doing any in case it causes the crashes.

stiggy_sawdust · Posted: Tue Oct 02, 2007 9:38 pm Post subject:

Don't think it is a charging problem. Whenever mine has re-booted I have checked the battery icon and it shows fully charged.

alanchown · Occasional Visitor Joined: Sep 03, 2007 Posts: 19

Just received this:-

Dear Mr alan,

Thank you for contacting TomTom Customer Support.

This issue will be addressed properly at the next update you can expect fairly soon. Please wait untill then before doing anything else.

With Best Regards

The TomTom Customer Support Team

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