Tomtom one V3 keeps rebooting at random

[spcdust]

I have just returned from driving with my Tom Tom One and in a total of thirty five minutes driving and three separate planned journeys plotted on the device it froze and reset/rebooted itself four times! Of more concern when it did reboot, the device on two of the occasions reverted to the previous journey I had been driving, not the current one meaning I had to access the menus to find my current route. In its current state the Tom Tom One is dangerous to use whilst on the road!

I very much feel that their is a fundamental flaw in the devices software/hardware I have done full system resets and this has made no difference.

If Tom Tom are unable to offer a proper solution/advice to this issue I will have to return the unit to Amazon and will feel obliged to report the problems I have had with the unit on the Amazon product listing user review section - not the best publicity for a new product.

Obviously, if Tom Tom acknowledged an issue and promptly offered a reasonable time scale for a solution (software update) then all well and good. However if they're like most software companies they'll say nothing and sneak out a fix without drawing attention to it.

A rather disappointed.

spcdust

[delph2]

out of interest how much free RAM does it claim to have at the moment?

Jon

[alanchown]

[Johnthecyclist]

I’ve been using a TomTom One V3 for the last couple of weekends. I’ve been using it with a ‘John Cleese’ custom voice with no problems whatsoever. I’ve had no re-boots and was using it today for two fifty-minute trips. Hopefully this will continue I’ll let you know if I come across any problems in the future.

John

[spcdust]

[Johnthecyclist]

[H2007]

I don't have the Visit Britian/Enjoy England POIs either, just the speed camera POIs from this PGPSW.

I have 3.7 Mb RAM free when the device is switched on.

I always had the voice set to Jane UK, but changed to other voices and then back to Jane UK to see if it helped. I also reduced the number of active POIs, by about 3-4 (as in, unticked them as opposed to delete them)

I switched on the TomTom unit when driving home last night, in use for about 30 minutes. It did not crash once.

Unfortunately, I can't update the Map corrections anymore, I keep getting XML errors or something. A reinstall does not fix this.

[spcdust]

[stiggy_sawdust]

Rebooted itself 3 times in 3 hours on Saturday and twice in one hour today.
Using Jane and not reporting mapshare items and I have not downloaded the POI's.
I think it will be back to the shop which is really annoying because I lose all my favourites (these are mainly awkward delivery places for work and there are quite a few) and it takes ages to update a new TT.
I am really P**d of with TT and wish I knew which Satnav to replace it with. Any suggestions?[/u]

[spcdust]

Well, for what it's worth I sent a support question to Tom Tom on Friday stating the problem I'm suffering and highlighting that it does not seem unique to me. TBH I've updated the question several times over the week end (getting increasingly frustrated) and basically told them I consider the Tom Tom One (3rd Edition) to be dangerous to use whilst driving (it is if your distracted when it freezes and then have to re-enter your route details as it's lost the last settings).

spcdust

[KalamakiBob]

spcdust,

Been there and got no valid response from support. They even suggested things to me that weren't possible which further added to my opinion that this is a poorly thought out, inadequately tested unit and poorly supported unit.

I'm still happy with my Nuvi 200 (no lag noticed) and it does the job. However I think on the whole a TT ONE that was as stable as the Garmin would be my choice. I quite lie the features. That isn't possible at the moment so I'll stick with what I have.

My letter to TT customer services in Holland should arrive today so perhaps I'll get a response soon. Will they still deny the problem exists I wonder?

[percymon]

Its probably no consolation to you guys at the moment, but eventually a few trucks full of returned units will arrive back at TT via Currys and Halfords.

Software fix may cure the issue when(if) it arrives, but i think the lack of RAM is more likely to be the root cause.

[spcdust]

[gilesjuk]

Are we talking RAM, ie. SDRAM or flash memory? how do you check this?

My problems with the unit are similar. The screen goes blank and you have to keep touching it to get the screen to stay on. Yesterday it just locked up.

This is totally inadequate, you can't be poking a GPS unit when driving. It's my first GPS unit and I bought it to replace a phone and BT GPS solution which works 100% reliably (and which I was glad I had yesterday on a 2 hr drive).

This unit can't have been tested for more than 30 minutes and their support guys need to escalate this as it's a genuine problem.

Needless to say it's going back to the shop unless a fix appears in the next couple of days.

[delph2]

around the 14th of the month TT claimed there would be an update to 7.135 within two weeks..... It hasnt appeared. Ive posted a couple more support requests in, but as of five minutes ago they still havent replied.

Ive watched the ram on my device creep down to below 2MB and it wont come back until after a reset.

It would not be so bad if they admitted the problem. (same gos for Comet who insist on phoning TomTom before they will exchange devices)


Mine is going back today and intend to try a Garmin.....

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