Registering on new device

nezford · Occasional Visitor Joined: Nov 12, 2012 Posts: 3

Hi I've just changed my mobile phone and I'm having issues regarding setting up my existing account to the app on my new phone. I have tried to fill out the contact support form but it tells my email address is invalid although it is the same email I have been using previously to register and pay my subscription through. Any help would be appreciated.

Oldboy · Posted: Wed Feb 11, 2015 3:27 pm Post subject:

If you are signed in when filling out the Support Ticket, the email address field will be automatically filled in for you. Confused

When you go to Manage Cameras, on the phone, have you used the 'Link PocketGPSWorld account' button? A little more info about the phone model, what you're doing and any error messages may help to resolve the issue.
_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1135

nezford · Occasional Visitor Joined: Nov 12, 2012 Posts: 3

Hi thanks for the reply. I have gone into the manage cameras part in the app and the only option available is to 'register at pocketgpsworld' this links me directly to the website to register. I then enter my email address, enter and nothing happens and I get no confirmation via email. My phone is a Samsung S5 running android 4.4.2, cheers Neil

nezford · Occasional Visitor Joined: Nov 12, 2012 Posts: 3

I have managed to sort it. My phone had auto punctuated a space after my email address and it was this that was throwing the problem. Many thanks for your help.

Oldboy · Posted: Wed Feb 11, 2015 7:33 pm Post subject:

Glad it's sorted. Smile

_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1135

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