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BlueLightChauffeur Occasional Visitor
Joined: Feb 01, 2006 Posts: 12
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Posted: Fri Dec 07, 2012 1:51 am Post subject: Cannot Download database |
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I have a HTC Wildfire S and have been using the CamerAlert App for over a year on the same phone. I have been downloading the latest database each week without any problems.
I have attempted to download the database several times this week without success, It is showing the following versions Server 10.121 (34031) and Device 10.114 (34000) which makes me suspect that it may have not updated correctly for some time and I have not noticed this before
It appears to download and then clean local database but the versions do not change.
When I go to the "Link User Account" page at the top it states:
Currently linked myusername
But the two boxes are asking for my user name and password, when I renter them is then says "Too many devices linked"
I have attempted the above also via my provider (Vodafone) and my home WiFi with the same results
Help Please! |
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JockTamsonsBairn Lifetime Member
Joined: Jan 10, 2004 Posts: 2777 Location: Bonnie Scotland (West Central)
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Posted: Fri Dec 07, 2012 3:48 am Post subject: Re: Cannot Download database |
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BlueLightChauffeur wrote: |
I have attempted to download the database several times this week without success, It is showing the following versions Server 10.121 (34031) and Device 10.114 (34000) which makes me suspect that it may have not updated correctly for some time and I have not noticed this before! | Don't panic! From memory, there were only 4 downloads in November.
BlueLightChauffeur wrote: | When I go to the "Link User Account" page at the top it states:
Currently linked myusername
But the two boxes are asking for my user name and password, when I renter them is then says "Too many devices linked"
I have attempted the above also via my provider (Vodafone) and my home WiFi with the same results
Help Please! |
A feature of the latest version is :
- Added button on link account page so users can directly email support when they get a "too many devices linked" message
HTH! _________________ Jock
TomTom Go 940 LIVE (9.510, Europe v915.5074 on SD & 8.371, WCE v875.3613 on board) |
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Darren Frequent Visitor
Joined: 11/07/2002 14:36:40 Posts: 23848 Location: Hampshire, UK
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Posted: Fri Dec 07, 2012 9:37 am Post subject: |
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First thing to check/try:
Under settings there is a development options tab, in there is a check box for ' "Don't keep activities" (destroy every activity as soon as user leaves it)'.
Ensure that this is NOT selected and then try the the database update.
If that doesn't work, uninstall the app and reinstall.
The user-name and password box are there for new installs or for users who wish to switch from a trial account to a subscriber account. As it shows your username at the top it is correctly linked.
If you have three devices installed already then the "Too many devices linked" error will be triggered if you try to link again.
If you have any issues re-installing and get the "Too many devices linked" error, log a support ticket here and we'll resolve it. _________________ Darren Griffin |
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BlueLightChauffeur Occasional Visitor
Joined: Feb 01, 2006 Posts: 12
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Posted: Sun Dec 09, 2012 4:41 pm Post subject: Re: Cannot Download database |
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BlueLightChauffeur wrote: | I have a HTC Wildfire S and have been using the CamerAlert App for over a year on the same phone. I have been downloading the latest database each week without any problems.
I have attempted to download the database several times this week without success, It is showing the following versions Server 10.121 (34031) and Device 10.114 (34000) which makes me suspect that it may have not updated correctly for some time and I have not noticed this before
It appears to download and then clean local database but the versions do not change.
When I go to the "Link User Account" page at the top it states:
Currently linked myusername
But the two boxes are asking for my user name and password, when I renter them is then says "Too many devices linked"
I have attempted the above also via my provider (Vodafone) and my home WiFi with the same results
Help Please! |
After trying all the advice I found my HTC low on ram, I resolved this by unloading SD Card and then reloading it. I have now managed to download the database.
Thanks for all the advice. |
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