Tomtom Problems

Asm1 · Occasional Visitor Joined: Feb 27, 2007 Posts: 13

Hi

I've had a Tomtom One V2 for 18+ months trouble free. However I've recently tried to update to latest software and have hit problems.

Tomtom Home version 2.4 is installed on my PC and I am logged in to my tomtom account. However on Plugging in my TomTom I get "A new Application has been installed on your device ..." Restart your device etc.

So I restart my device and the tomtom sits with a picture of The tomtom and a cable (as if it is connected via USB which it is) I then try to Update via tomtom home. Updates are detected. When I click to install the latest "Tomtom application for one" the install starts as normal and fails with the message:

"Cannot Create this file E:\ttsystem" where E: is the tomtom.

This happens on my existing memory card (which I thought was faulty) and a new blank one I bought to replace it. Unfortunately I cannot find my original SD card and foolishly don't have a backup (yes I know)

Operating system is Windows Vista x64. All is perfectly legal as I say, I bought the thing fair and square from a reputable outlet although I cant find the damned memory card. Advice/suggestions please?

cheers

Andrew

Andy_P · Posted: Wed Nov 12, 2008 3:31 pm Post subject:

If you connect the One to the PC and SHUT DOWN Home, using Windows Explorer, can you see the file and folder structure on the old SD card if it is inserted?

If it looks reasonable (a dozen or more folders and a similar number of loose files), we can get you sorted.

Asm1 · Occasional Visitor Joined: Feb 27, 2007 Posts: 13

Cant see anything Sad

Get a "You need to format the Disk in Drive E before using it" message. And this is using either the ONE or a card reader. Have a file recovery prog I'm running at the momet to see if it comes up with anything.....

Asm1 · Occasional Visitor Joined: Feb 27, 2007 Posts: 13

Recovery software didn't find anything so looks like I'm stuffed Crying or Very sad

mikealder · Posted: Wed Nov 12, 2008 5:53 pm Post subject:

It should be possible to recover the device but you will have to purchase a map to get it all running correctly, it sounds like the SD card has got well and truly scrambled.

You can download free of charge the application, postcode files and voices without resorting to Home, I will provide links to these later when I get back to my PC (its not practical doing this on the phone).

This has to be better than scrapping the device? - Mike

Asm1 · Occasional Visitor Joined: Feb 27, 2007 Posts: 13

Mike

I dont intend scrapping the device... I cant afford to buy a new one Crying or Very sad

I've actually got the maps I had (was the one thing I DID back up Laughing Out Loud

). I just don't understand why it wont update properly. As long as the update hasn't zapped the Tomtom itself I should be ok, although I'd like to use the card reader to transfer stuff over as the TT seems rather slow.

So if not through home, how do I get the directory structure back on the SD card then ?

Fortunately I have discovered how to get the GPS going on my phone (Nokia N95) which should tide me over until I get this mess sorted, although I'm not sure I can put up with the teeny screen or keys for too long Laughing Out Loud

.

cheers

Andrew

Asm1 · Occasional Visitor Joined: Feb 27, 2007 Posts: 13

Finally found out what the problem was..... I wasn't running Home as Administrator... instead of telling me I had insufficient privilidges as I would expect, it juct crapped out Rolling Eyes

Oh well... now to download the latest PGPSW speedcam database...

thanks for listening :D

Andrew

Andy_P · Posted: Thu Nov 13, 2008 12:07 pm Post subject:

Huh??

But you said the SD card was blank when viewed with Windows Explorer.... Confused

Oh well, so long as it is working again. Smile

Asm1 · Occasional Visitor Joined: Feb 27, 2007 Posts: 13

Sorry I should have clarified:

When the "update" of TT Home waas failingt to install on the Tomtom due to "Insufficient privilidges" i.e. me not running TT Home as "Administrator" in Vista.... muggins here immediately thought 'ah there's a problem with the SD card, backed up my maps and reformatted it. Hence, empty SD card in windows explorer (yeah I know... silly of me) Upon running TT Home with admin rights (previously had this switched on so it would do it automatically but upgrade switched it off) the copy/update/install went smoothly and the files were re-written to the SD card.

So now it all works. cost me £4 on a new 2GB SD card cos I thought the old one was borked... mind you spares are not a bad idea Smile

I feel silly now....

cheers

Andrew

	PocketGPS
	Web