TT720 No Western europe map

s30jok · Occasional Visitor Joined: Oct 22, 2005 Posts: 11

Just powered up my tomtom this morning (wife wanted to go on business trip) the battery has been flat for a while so charged it overnight. Switched it on nothing happened just gets to the splash screen. Tried the reset mentioned on here, then formatted it after backing up files.

Now have it working but there is no map of Western Europe only the canary isles where has my map gone?

If i plug it into my pc there is a western europe folder with loads of various files in including my speed camera files but if i view it thru tom tom home it says there is only canary isles how do i get my europe map back please.

spent 2 hours searching on here to no avail so have resorted to putting a post on here.

many thanks if you can help me

Anita · Posted: Tue May 06, 2008 8:45 am Post subject:

Do you have an earlier back up, made when the device was working properly, that you could copy back?
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Anita
TomTom VIA 135 - App 12.075
UK map 1130.12368
Samsung Galaxy S21

Calomax · Posted: Tue May 06, 2008 8:47 am Post subject:

Have you got a backup you made with Explorer? If so, try copying the Western Europe map back onto the device. Using Explorer again of course.
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TT Go Essential

s30jok · Occasional Visitor Joined: Oct 22, 2005 Posts: 11

i have a back up from this morning, it shows a western europe map folder but tom tom home and the actual tom tom wont recognise it.

Also where do i get my product code from as it isnt showing in tom tom home and i have looked in the box to see if its written down anywhere but its not.

am at my wits end with this thing

Calomax · Posted: Tue May 06, 2008 8:57 am Post subject:

Do you have a backup from before this problem arose? If that doesn't work I hope someone more knowledgeable than me will come along soon.

As for the product code, I'll also have to leave it to someone more knowledgeable. The only one I know about is the one shown on the device.
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TT Go Essential

s30jok · Occasional Visitor Joined: Oct 22, 2005 Posts: 11

i can now get western europe displayed in the contents of my tomtom on the home screen but when i use it on the screen it just shows the canary isles and i cannot switch the maps over.

in the software evrsion it says i have 7.481, gps v1.21, boot 5.4106
hope this helps someone

Calomax · Posted: Tue May 06, 2008 9:09 am Post subject:

Have you tried a reset? Maybe also a restore to factory settings. Can you get the map to display if you "Operate my Go" using HOME?

When you displayed your software version did it also show your map version(s)?
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TT Go Essential

Anita · Posted: Tue May 06, 2008 9:20 am Post subject:

I'm afraid if you don't have a Windows back up from before the problem arose I don't know what to suggest, but I'm sure one of the site's TomTom experts will be along shortly.

TomTom devices no longer need a product code.
_________________
Anita
TomTom VIA 135 - App 12.075
UK map 1130.12368
Samsung Galaxy S21

s30jok · Occasional Visitor Joined: Oct 22, 2005 Posts: 11

On my tomtom when i open it in tt home it shows western europe maps version 650.1047 version.

if i open tt as an external drive it has a western europe map and there are loads of files

when i have tt on and select switch maps it only shows canary isles maps, there is no western europe displayed anywhere.

i have tried a 15 second reset restore to factory settings etc. i just wish i had a back up, will know in future if it ever gets working again.

anymore suggestions please?

mikealder · Posted: Thu May 08, 2008 9:53 am Post subject:

Something isn't quite right here, you say the device is a 720 and you have a map version 650 of Western Europe installed?
The 720 was originally shipped with 705/1480 Western_Europe map, without a backup of the device from day one there is very little that can be done other than talk to TomTom (0845 161 0009) although I wouldn't hold out too much hope.

One thing you can try though, connect the device to the PC, shut down TomTom Home as it is not required for this part.
Use Windows Explorer to view the files in the Western_Europe map folder on the device, locate the file Western_Europe.pna and open it using NotePad, what information is in that file? - Mike

s30jok · Occasional Visitor Joined: Oct 22, 2005 Posts: 11

hello

many thanks for the swift replies this is the info you requested

ID=Western_Europe.pna
825045440
650
build=1047
id=38915

all of these problems started when i tried to install the latest speed camera database

mikealder · Posted: Thu May 08, 2008 10:25 am Post subject:

I still cannot understand the map version though - have you ever changed the map or installed a different one to that the device was supplied with - Mike

s30jok · Occasional Visitor Joined: Oct 22, 2005 Posts: 11

No never, like i said wife wanted to use it on tuesday so i tried to install the latest speed camera database into the western europe folder and turned it on, then found all i had was canary islands maps, i have contacted tomtom support and they asked for screen shots of the 2 folders.

canary and western europe from explorer
not heard anything from them yet

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