tomtom 710 not starting at all

mrgee · Occasional Visitor Joined: Oct 01, 2007 Posts: 16

hello can any one help please .
i have a tomtom 710 but when i try to start it all i get is the little tomtom drum roll and then the screen is just white with a grey bar gounin from top to bottom along the left hand side.
ive done the reset but still no luck in starting . is there anything a can try to get this working please
thanks

Anita · Posted: Tue May 06, 2008 1:40 pm Post subject:

Have you got a Windows back up you can copy back to the device?
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Anita
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mrgee · Occasional Visitor Joined: Oct 01, 2007 Posts: 16

no i have no back up or anything like that .

Andy_P · Posted: Tue May 06, 2008 2:11 pm Post subject:

Do you have a copy of TT's PC utility "Home" on your computer yet?
If no download it from HERE (left hand green box).

Connect up the Go to the PC and run the Home utility.
If the Go is not recognised by Home, repeat the exercise but using the OTHER version of Home (right hand green box on that webpage).

Then, first try THIS

and if that doesn't work, try this:

mrgee · Occasional Visitor Joined: Oct 01, 2007 Posts: 16

cheers andy but already have tried both methods and still all im getting is the whole screen white except for grey stripe down the left side od screen

Andy_P · Posted: Tue May 06, 2008 2:53 pm Post subject:

It may be worth telling us what you HAVE done then, to avoid us wasting time making suggestions you have already tried.

Also, what did you do just before it stopped working......

mrgee · Occasional Visitor Joined: Oct 01, 2007 Posts: 16

hi . have done nothing to it mate . its been in a drawer for 6 months never been charged for 6 months . came to switych it on today and like i say ....... all i get on switching it on is a white screen with a little grey stripe down left side and the little tomtom drum roll then it just hangs there and does nothinng else . have tried a reset and the other method you mentiones .

i have noticed that when i have reset the tomtom and i go into the contacts folder that recived calls and dialed calls are still there . wold a reset not erase the data ?

Andy_P · Posted: Tue May 06, 2008 3:28 pm Post subject:

mrgee · Occasional Visitor Joined: Oct 01, 2007 Posts: 16

ok been on charge now over 12 hours and still all i getting is white screen with grey bar. anyone any ideas please ,

Andy_P · Posted: Wed May 07, 2008 2:54 pm Post subject:

Will it connect to the PC?

mrgee · Occasional Visitor Joined: Oct 01, 2007 Posts: 16

yes mate it will conect to pc no problem . i can get updates etc but cannot see any colour just the white screen
thanks

Andy_P · Posted: Wed May 07, 2008 3:28 pm Post subject:

I'm not sure how you can connect to the PC and get updates if the screen NEVER changes - usually you have to tap the screen when it asks "Do you want to connect to Computer".

Anyway, IF it never changes at all even when connected to the PC, then it looks like it may be broken.

If it's less than 2 years old it's under guarantee - ring TomTom
If it's older - get in touch with http://www.satnav-shop.com/ for a reliable repair.

mikealder · Posted: Wed May 07, 2008 5:03 pm Post subject:

Connect it to the PC and use Windows Explorer to view the devices files, are there any files listed within the root of the drive and also can you see some folders?
It could be the device isn't booting up due to the main application file being corupt or possibly missing, but you would get the PC connection - Mike

mrgee · Occasional Visitor Joined: Oct 01, 2007 Posts: 16

Ive just done a full format as told by tom tom support but till nothing . i guess this tom tom is destined for the bin
saying that though tomtom home has let me use the operate my go on the pc but and works but thats it . maybe screen has gone .

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