Connection problems with Sony NV-U82

[confuzzled]

Please could someone advise whether they have either heard of or come across this problem.

I purchased the Sony NV-U82 sat nav system, registered myself on the sony-europe site, activated my years free speed cam info, went to download the info and it said the device needed to be connected, so connected it using the USB cable and the device just shows 'connecting' on the screen but never connects with the pc.

I cant use the active syns program on the enclosed disc as it's not Vista compatable, and the replacement program that Microsoft tell me to download ( Windows mobile device centre) has installed on my pc but the sat nav still wont connect.

Does anyone have any advice please?

Thanks

[mickdw321]

i am having the same problem HELP.....!!!

[Range2U]

I'm also having the same problem with a U92T. I have noticed a pop-up when the sony is connected to the computer, it recognises it as a generic USB hub (an Apple detects it as a Sony USB hub).

I spoke to Sony customer support today, they weren't the most helpful in that they blamed my computer. When I pointed out that my desktop, other laptop (both running Vista) and a friend's Apple failed to connect or recognise the device. They ummmed and ahhhhhd and said there were so many components and perhaps I could try connecting it to a usb port at the back of the computer!?!

I'm afriad its going back to the shop as I need the speed camera info. A shame because I rather liked this unit.

[doc2007]

I had same problem, here is reply from sony,
Thank you for your reply.

I am sorry to learn of your disappointment regarding the compatibility issues that are preventing you from connecting your unit to your computer. I can understand your frustrations.
Having looked into this matter further, I can confirm that this is not a limitation of the navigation unit or the software itself. The compatibility issue is caused by a component of the Vista operating system called Hotsync.
It is with regret that we are unable to create any software updates to resolve this outstanding compatibility issue as this is something that only Microsoft can resolve. I am unable to confirm any details further to this as no additional information is available to me at present. I can only apologise that I am unable to be of further assistance on this occasion.
Concerning the comment within our website, I am sorry to learn that you find this misleading. As you can appreciate, from the many product groups that Sony manufacture, there have been known issues relating to the compatibility of specific products with the Vista operating system but Sony are looking to resolve these issues where possible.

Strange how their website still does not say that the unit is incompatible, totally misleading to my mind.

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