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Posted: Fri Jan 05, 2007 5:57 pm Post subject: Superetraders
Just bought myself a Mio P550 from them; had trouble with the credit card address, but they answered the phone promptly, and were very helpful. It took three attempts to get something validated, but they hung in there. Very good service.
I have just purchased a P550 and TomTom 6 uk & ireland. However, they sent the wrong software. I emailed twice,no reply,phoned and was told to email! I emailed again. Eventually I received a reply to my first Email. I am expected to pay for the return of the wrongly supplied software! This potentially makes a good deal a bad deal financially. I have Emailed about 4 times today stating I am not prepared to be out of pocket for their mistake, still no further response. Catch 22? They have the correct software I ordered and will not release it until I return the wrong one at my cost. I don't think it's acceptable. I'll keep you updated if anyone's interested.
Well, if anyone's interested. They at first refused to pay return postage for goods they supplied in error. I contacted trading standards,they then changed tune saying I'll have to pay postage,but then they'll refund it (never said that at all before I quoted trading standards response). I sent it off, they sent new goods, I asked for refund, they refunded postage. All ok in the end, but slow to respond to emails, and then only replied to some.
Posted: Today Post subject: Pocket GPS Advertising
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