Renewing Discounted Membership problem

[robertgoodhart]

Following advice from Darren Griffin in 24 October 2011 newsletter I renewed my subscription early and then cancelled, as instructed by Darren, all PayPal renewing payments:

"You can also take advantage of this discount even if your subscription isn't due to renew soon. Additional subscriptions are added on to the end of any existing subscription period so you can 'top-up' at the reduced rate. But (there's always a but!), you will need to cancel any recurring payments that are in force.

If you do not, Paypal will continue to auto-renew at the 12mth anniversary of your original subscription payment AND also at the 12mth anniversary of your top up. So cancelling the recurring payments is vital and easily done from your PayPal account.

Once you have 'topped-up' here, follow Paypal's advice linked above and cancel ALL the recurring payments for PocketGPSWorld.com Ltd in your PayPal account. That will allow your subscription, including any top-up to run without Paypal auto-renewing. When the balance of your subscription does expire, you can renew as normal via the subscriptionpage."


Now however when I tried to renew my subscription at the discounted £14.99 rate I could not and Darren informs me it was MY FAULT for deleting the £14.99 renewal despite his comment above to delete ALL the recurring payments.

I wonder if others have had the same difficulty.

Pity Darren cannot honour the agreement lost through HIS mistaken advice. I have renewed my subscription at the standard rate but hope that Pocket GPS World might reconsider their idea of responsibility.

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