Europe DEM file on a Garmin Nuvii 3598LMTD

lillyelse

Quite frankly, I didn't realise that so many 3598 owners were affected by Garmin's sneaky removal of the Europe DEM file. Obviously they sold quite a few of these. So exactly why have they done this?

When the DEM file is there, the effect is amazing. However I don't believe that most Nuviis, except the 3598, don't have the ability to use the terrain DEM file.

I believe that an organisation with clout in the satnav world is needed to chivvy Garmin into releasing the DEM file, even if for the few that require it.

I for one will NOT be buying another Garmin product in future untill they honour their legal committment to buyers of their product range.

Yes, I know they reserve the option to call time on the "life time" guarantee they give to Garmin products, and yes, I acknowledge they need to sell product to make profit to maintain their promises to purchasers, but what they have done is very, very, sneaky, and unacceptable.

So please, can PWGPS and / or other powerful satnav forums get involved at a higher level and pressurise Garmin?

sussamb · Posted: Thu Oct 06, 2016 6:28 am Post subject:

Garmin are aware of the issue and have promised a resolution. CN NA 2017.30 has just been released which includes the DEM file. I doubt if they have more than one 'mapping team' so now the NA map is out the way they will be able to turn their attention to resolving the EU DEM issue. Sometimes you just need to be patient Smile

I doubt though it affects as many owners as you might think, most will have back ups of the file and will simply restore from the back up.
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Metblackrat · Regular Visitor Joined: Mar 18, 2006 Posts: 73

I fired off an email to say I'm not satisfied with their lack of response. Bearing in mind I have 8 Garmin devices, I have requested they swap my 3597 for a DriveLuxe 50LMT-HD as a gesture of goodwill.

I await their reply with baited breath.

M8TJT · Posted: Thu Oct 06, 2016 8:15 am Post subject:

Kremmen · Posted: Thu Oct 06, 2016 8:18 am Post subject:

If Garmin have goofed and they are working on replacing the file in the 2017.30 release then why not reply with that.

They clearly have an issue with providing a link, presumably because they think their users are too stupid to replace the file themselves and want GE to do it.
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sussamb · Posted: Thu Oct 06, 2016 8:59 am Post subject:

Well you're probably right. That's why now the default setting is mtp and the maps are in a .system folder normally not visible. When maps were in the Garmin folder there were all sorts of issues with owners deleting files in error Wink

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lillyelse

Probably why Garmin never issued a fully updated user manual explaining the difference between various versions of the 259 and 359 series, including MTP and MASS STORAGE.

As it is, the manual they did issue was for the "395# Series"and not easy to find and download, and the "HELP" files on the device aren't convenient when required.

Nevertheless, Garmin should NOT have removed anything covertly without up front notification.

Can I say a big thank you to all members who got involved and contributed towards this discussion.

I originally thought that I was one of the very few with a 3598!

M8TJT · Posted: Thu Oct 06, 2016 10:46 am Post subject:

Perhaps that are following TomTom's idea of removing pretty much everything that the user fins useful and replacing it with something they don't.

sussamb

CDK · Posted: Thu Oct 06, 2016 4:03 pm Post subject:

CDK · Posted: Thu Oct 27, 2016 4:06 pm Post subject:

Just a belated thank you to lillyelse for sending me a copy of his DEM file.
Much appreciated. All seems well now.
Needless to say, I now have a full backup.
Nothing from Garmin after the last email telling me that they will contact me when they have an answer to the problem(!)

.

Kremmen · Posted: Thu Oct 27, 2016 5:06 pm Post subject:

Quite pathetic for a company of Garmins size.

I have to guess that Garmin deliberately removed it and future updates will do the same.
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sussamb · Posted: Thu Oct 27, 2016 5:13 pm Post subject:

I'd be surprised if they have. In any case if it were me I'd call Garmin and find out what the updated situation is. A new Express version has been released, but suspect that won't help. The nearest previous problem like this was a few years back when a map update deleted voice files. These had to be replaced from a back up or reinstalled, not simply by running a new map update.

For those missing it Garmin should simply be able to supply the file if asked, or it's available on the Web as already noted.
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