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davidor
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Joined: Nov 14, 2008
Posts: 117
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 Posted: Thu Feb 16, 2012 10:47 am Post subject: |
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Well I've logged in, still having problems with amending password but apart from that, I only seem to get 1:50K OS mapping. If I zoom in further I get a road map. It offers me the option to upgrade to premium, but I thought that as a previously registered user of the mapping I should have the full version.
I logged in with my serial number and it seemed to recognise me.
Have I missed something or is it another email to bother Satmap with? |
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rkm_hm
Frequent Visitor
Joined: Nov 28, 2004
Posts: 532
Location: Warwick, UK
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| Posted: Thu Feb 16, 2012 1:06 pm Post subject: |
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| rkm_hm wrote: | | LostMike wrote: | Why not send them an email and see what they say?
And if you are thinking of posting the result here, warn them in advance. I know a lot of us would be interested in the response. |
The deed is done. Watch this space! |
I've just received a reply from Satmap, which I'm not going to publish at this stage because I don't want to back them into a corner. Their reply sets out to justify their current stance, but it also gives a small hint that they might modify that stance when they have evaluated the feedback they get from users.
So, if any of you feel that the A10 package which you bought made you feel morally - if not legally - justified in expecting free access in perpetuity to a Route Planner which includes 1:25k OSGB maps, I urge you to make your feelings known to Satmap. If you don't, they'll assume you're happy with what they're offering!
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Roger
TomTom via135
Satmap Active 10+ v1.50 with full UK 1:50k map and 1:25k/1:10k County maps of Hampshire & Warwickshire |
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LostMike
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Joined: Jan 17, 2008
Posts: 369
Location: Monmouthshire
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| Posted: Thu Feb 16, 2012 1:15 pm Post subject: |
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Davidor I suggest that you try logging off leaving it a while for the servers to settle down then try logging in again. If you still cannot get 1:25,000 mapping I would recommend sending an email to SatMap and asking them to fix it.
Good luck and do keep us informed.
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LostMike
Satmap A10. Platform 21
Software version 1.5.9193
Satsync 1.525 |
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LostMike
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Joined: Jan 17, 2008
Posts: 369
Location: Monmouthshire
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| Posted: Thu Feb 16, 2012 1:43 pm Post subject: |
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Roger - Satmap are well aware of my views.
Fingers crossed that they will realise that they have been less than clear and that they will soon make it clear that they will of course do the right thing. ;-)
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LostMike
Satmap A10. Platform 21
Software version 1.5.9193
Satsync 1.525 |
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lostme
Regular Visitor
Joined: Apr 19, 2010
Posts: 77
Location: Essex
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| Posted: Thu Feb 16, 2012 10:56 pm Post subject: |
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| Is there a customer serivices email address for satmap. On the website I can only see one for tech support. |
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rkm_hm
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Joined: Nov 28, 2004
Posts: 532
Location: Warwick, UK
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| Posted: Thu Feb 16, 2012 11:20 pm Post subject: |
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| lostme wrote: | | Is there a customer serivices email address for satmap. On the website I can only see one for tech support. |
I sent my email to info@satmap.com and received a reply from sales@satmap.com
Take your pick!
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Roger
TomTom via135
Satmap Active 10+ v1.50 with full UK 1:50k map and 1:25k/1:10k County maps of Hampshire & Warwickshire |
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Goldfrog
Occasional Visitor
Joined: May 07, 2005
Posts: 10
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| Posted: Fri Feb 17, 2012 5:36 pm Post subject: |
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Finally got a logon and am really disappointed. Up against the Walking Highlands page it is slow and difficult to use. I am using a high spec Mac but the speed of rendering is abysmal plus it seems to need to render the high level map then the 1:50K before rendering the 1:25K.
Guess I have logged in for the last time especially if it is going to cost £30  |
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Rogerfrit
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Joined: Dec 17, 2003
Posts: 141
Location: North Devon - England
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| Posted: Fri Feb 17, 2012 6:27 pm Post subject: |
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| Quote: | | ......am really disappointed. Up against the Walking Highlands page it is slow and difficult to use. I am using a high spec Mac ....... |
Interesting.
I am using a pretty slow PC with the dreaded MS Internet Explorer, and it all works fine and quick for me.
It beats HighlandWalking hands down in a number of ways.
The ability to have split screen at different scales and styles, the ability to save POI easily, the worldwide mapping capability and "snap to roads" capability amongst other things.
I have already used this (snap to roads) for an upcoming trip to Iceland which isn't covered on my TomTom. I have downloaded the routes I am planning to drive and it looks excellent.
Also, knowing SatMap's track record for continuous improvement, I am sure logging on again will be the smart option.
I hope that early adopters won't have to fork out £30, but it MAY still be worth it (I have not fully made my mind up on this point yet). |
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LostMike
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Joined: Jan 17, 2008
Posts: 369
Location: Monmouthshire
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| Posted: Fri Feb 17, 2012 10:13 pm Post subject: |
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Goldfrog, I also am puzzled by your comments about the performance of Xpedition but then I don't have a Mac. However it still does not seem right and I'm sure the SatMap would not be happy with the results you are getting, so why not email them directly (info@satmap.com) and ask if they are aware of the problem or know a work around. I have always found them very responsive.
Worth a try before giving up on what is now quite a good product, in my opinion.
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LostMike
Satmap A10. Platform 21
Software version 1.5.9193
Satsync 1.525 |
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Gibbo10
Frequent Visitor
Joined: Sep 21, 2008
Posts: 262
Location: Swindon, Wilts
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| Posted: Sat Feb 18, 2012 1:09 am Post subject: |
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Tip if you want to upload an item quicker select "open items on map" on the "upload tab" in the "settings"
Be warned though if you want to use the the item later you will need to save it before you leave planner.
_________________
Satmap A10. Platform 09.02.21, Software version 1.50 Satsync 1.50
GSAK / Quo Mapping
Geocacher ID The K9 Crew
My Blog Geocache Trails |
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davidor
Regular Visitor
Joined: Nov 14, 2008
Posts: 117
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| Posted: Sun Feb 19, 2012 2:33 pm Post subject: |
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"Davidor I suggest that you try logging off leaving it a while for the servers to settle down then try logging in again. If you still cannot get 1:25,000 mapping I would recommend sending an email to SatMap and asking them to fix it.
"
I had problems with the password reset which may have affected things. Anyway, I now get the 1:25K and it shows my Premium status as active.
Regarding the speed of rendering of the maps, on my Fairly well-speced PC it is virtually instantaneous. |
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Bosun
Frequent Visitor
Joined: May 02, 2005
Posts: 473
Location: Wakefield,West Riding of Yorkshire
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| Posted: Sun Feb 19, 2012 10:23 pm Post subject: |
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Planner is driving me crackers now !!
Uploaded old routes as described previously,accidentally deleted them whilst fiddling about and now it won't upload anything at all,old routes or new routes.
Nothing appears.
Ian |
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lostme
Regular Visitor
Joined: Apr 19, 2010
Posts: 77
Location: Essex
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| Posted: Mon Feb 20, 2012 1:12 pm Post subject: |
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| rothers wrote: | | Oh dear it needs Silverlight for Firefox, thanks but no thanks. |
As I used Firefox can you please tell me what are the issues with Silverlight please as I don't understand technical aspects of computers. |
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Gibbo10
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Joined: Sep 21, 2008
Posts: 262
Location: Swindon, Wilts
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| Posted: Mon Feb 20, 2012 3:49 pm Post subject: |
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I'm using firefox and silverlight and works very well.
_________________
Satmap A10. Platform 09.02.21, Software version 1.50 Satsync 1.50
GSAK / Quo Mapping
Geocacher ID The K9 Crew
My Blog Geocache Trails |
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LostMike
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Joined: Jan 17, 2008
Posts: 369
Location: Monmouthshire
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| Posted: Mon Feb 20, 2012 5:41 pm Post subject: |
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Sounds like you are having a tough time Bosun!
I would recommend logging off, closing your browser and then trying again from the beginning. Try and create and save a route in planner first - see if that works and you can clear and re-open it. If that does not work let us know where it fails. If it does try and upload one route either from planner or from your account page. Save it as you upload it and then avoid hitting the dustbin icon! Again if that does not work tell us where it fails.
This is just in case there is some little glitch we can help with - if it really is ****** then it will have to be the email to Satmap, but why not try the above first?
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LostMike
Satmap A10. Platform 21
Software version 1.5.9193
Satsync 1.525 |
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