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tomtom 910 - how do you fit a new battery?
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dhn
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PostPosted: Wed Feb 10, 2010 9:57 pm    Post subject: Reply with quote

How do you know it in't charging?
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David
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Dmoblay
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PostPosted: Wed Feb 10, 2010 10:00 pm    Post subject: Reply with quote

When I click on the bottom right of the screen it shows the battery status, which doesn't show charging.

It has been sat in the cradle for about 5 hours with the green light on. Rather than charging the battery has actually gone totally flat so that when I try to turn it back on now it boots up to the welcome screen but then flashes low battery and shuts back down again.

Any ideas???
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flatlander
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PostPosted: Wed Feb 10, 2010 10:06 pm    Post subject: Reply with quote

try holding the unit tightly into the holder while checking the charging meter it
if it charges then it is the usual problem with this model that the clips dont hold anymore
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Dmoblay
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PostPosted: Wed Feb 10, 2010 10:13 pm    Post subject: Reply with quote

Hi,

It is on the cradle plugged into the mains. The problem is the battery has gone totally flat so I can't start it up to see if the status changes to charging when I push it down onto the cradle.

I have tried pushing it down and holding it on for a few minutes but it still wont start up now.

I have also tried the reset button.
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Oldboy
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PostPosted: Wed Feb 10, 2010 10:19 pm    Post subject: Reply with quote

The Desktop mount doesn't use the retaining clips, it just perches on top.

Dmoblay - try rocking the Unit on the mount. I usually find that if you hold the base with one hand, and tilt the unit back with the other, then as you bring it forward push the bottom of the unit tight into the base.

Easier to do than say. Rolling Eyes

Leave it powered up for an hour or so.
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Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1135
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flatlander
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PostPosted: Wed Feb 10, 2010 10:19 pm    Post subject: Reply with quote

you will need to try pushing it in a number of positions to get it to contact

while holding it tightly get someone else to push the start button

if it does start then the only way i have found with this problem it to jam a piece of card or something between the hoilder and unit to make the connection only problem is you cant just take the unit off the holder without going through it all again
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Lasercart
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PostPosted: Sat Feb 27, 2010 3:45 am    Post subject: battery still not charging Reply with quote

I replaced the battery but I have to rock the gps a ton before I can get a position that it will stay on. Does anybody think the connectors in the gps are bad? can the connector be bought? is there a USA number for tomtom?
Thanks
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Andy_P
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PostPosted: Sat Feb 27, 2010 4:29 am    Post subject: Re: battery still not charging Reply with quote

Lasercart wrote:
can the connector be bought?

New mounts are still available from the UK site, but don't appear on the US site at the moment. Ask support?

Lasercart wrote:
is there a USA number for tomtom?

Go to TomTom.com
Make sure it says United States in the top right corner
Click on Service
The phone number is on the right.
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Oldboy
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PostPosted: Sat Feb 27, 2010 7:24 am    Post subject: Re: battery still not charging Reply with quote

Andy_P wrote:
Lasercart wrote:
is there a USA number for tomtom?

Go to TomTom.com
Make sure it says United States in the top right corner
Click on Service
The phone number is on the right.

http://uk.support.tomtom.com/cgi-bin/tomtom_uk.cfg/php/enduser/std_adp.php?p_faqid=368&Lid=1
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TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1135
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Andy_P
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PostPosted: Sat Feb 27, 2010 7:23 pm    Post subject: Re: battery still not charging Reply with quote

Oldboy wrote:
Andy_P wrote:
Lasercart wrote:
is there a USA number for tomtom?

Go to TomTom.com
Make sure it says United States in the top right corner
Click on Service
The phone number is on the right.

http://uk.support.tomtom.com/cgi-bin/tomtom_uk.cfg/php/enduser/std_adp.php?p_faqid=368&Lid=1


Isn't that the UK site and number Oldboy?.... That's why I didn't put in a link, I couldn't see how to get it to consistently go to the US site.
Although you can just go to the top right corner and switch it to United States from there.
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dhn
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PostPosted: Sat Feb 27, 2010 8:51 pm    Post subject: Reply with quote

Save the aggrevation Laughing

North American support is: 866-486-6866
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Oldboy
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PostPosted: Sun Feb 28, 2010 7:07 am    Post subject: Re: battery still not charging Reply with quote

Andy_P wrote:
I couldn't see how to get it to consistently go to the US site.
Although you can just go to the top right corner and switch it to United States from there.


dhn wrote:
Save the aggrevation

The second box, under Answer, is Contact us by Phone. There's a Drop Down List of Countries that covers them all. Smile
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