No Sound

what-are-the-chances · Occasional Visitor Joined: Feb 27, 2006 Posts: 9

Hi, sorry for the very long post but i felt it was better to give as much detail as possible in order to get some help.
I've recently purchased a tt go520. Tested it and it worked, backed it up. Went to tt home and upgraded to 8.3 firmware & 8.15 maps for free. Tested it and it worked, backed it up. Un-installed tt safety cams (via home) and installed the pgps ones with liz (ogg) voices. Tested it and it worked, didn't back this one up.
After not using my go for a couple of days i decided to use it going home from work. After setting off i quickly realised there was no sound. No navigation sound or speed camera sounds. When i got home i had a look to make sure i hadn't switched the sound off or something, i hadn't. I went to voices and tried testing them. Nothing. Tried playing an mp3 file. Nothing. Both instructions and music were set to play through internal speaker. Tried plugging in earphones (changed both to line-out) and both worked. Tried a soft reset, no sound. Tried a factory reset from menu, no sound. Looked like the internal speaker had gone. Looked out my invoice and 12 days had past so i still had time to return it but it was now to late to call shop. Decided to restore the go520 back to the second back up (8.3 frm, 8.15 map) to see if it made any difference. Surprisingly it did, the device was now working again (with tt safety cams)

Ok it gets weirder. As i didn't want to go out and about all subsequent tests were carried out using the demo mode:
Input a short route that passed a known 40mph gatso and everything worked as expected. Uninstalled tt safety cams (using tt home) and copied over pgpsw files into map folder as usual, this time thinking that there must be a problem with my existing liz voice files i downloaded a fresh set and only copied the 40mph gatso ogg into map folder (all i needed for test). Set it up and ran the demo route again and it worked. Thinking that i had solved the mystery i copied all the voice files into map folder and proceeded to set them all up to alert i.e. distances on/off route. This done i planned a longer demo route to my work which would test the navigation and safety cam instructions more. Everything worked and i was pleased that i had fixed this problem.

Decided to test it for real this morning going to work and guess what, no sound. Got into work and checked the voice menu and to my surprise, sound. Ran a quick demo route and sound. So it's working fine in Demo mode but i know that when i connect it up tonight to journey home I'll have no sound.
I don't really know what's going on here. Has anyone experienced this problem or has any suggestions. If it's a go520 problem i need to return it very soon before my 14 days are up but if it's working fine on the road with the tt safety cams (still to test this) but not the pgps ones then i probably can't return it as faulty as they would be regarded as third party software. Obviously it's the pgps ones i would want to use.
Cheers

dhn · Posted: Tue Nov 25, 2008 3:12 pm Post subject:

Did you try the .ogg files in the sounds folder?
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David

what-are-the-chances · Occasional Visitor Joined: Feb 27, 2006 Posts: 9

matthewj · Frequent Visitor Joined: Apr 03, 2006 Posts: 751

No idea on the basic problem, but you don't have to travel anywhere to test it. Sit in the car, set a route, and then tap the "next instruction" area of the screen. It will repeat the next instruction, as well as showing the volume control. You can tap as often as you like, and don't have to be travelling to check the sound.

Hope that this helps a little!

dhn · Posted: Tue Nov 25, 2008 3:25 pm Post subject:

No, I saw that you put them in the map folder. I'm suggesting you put them in the sounds folder on your unit.
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David

Darren · Posted: Tue Nov 25, 2008 3:39 pm Post subject:

Very strange, especially as I have a 520 here with the 8.3 software and 8.15 maps, our cams and Liz Voices (in the map folder) and it's all working as I'd expect.
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Darren Griffin

what-are-the-chances · Occasional Visitor Joined: Feb 27, 2006 Posts: 9

what-are-the-chances · Occasional Visitor Joined: Feb 27, 2006 Posts: 9

what-are-the-chances · Occasional Visitor Joined: Feb 27, 2006 Posts: 9

boyimace · Occasional Visitor Joined: Dec 06, 2008 Posts: 8

I've had 3 units now from comet (go530) and had exactly the same problem, didn't link the power level to sound till just now, I'm going to go test my 3rd 530 and see how battery level affects it.

Please post back if you've had an update or workaround this problem

ta

mikealder · Posted: Sat Dec 06, 2008 8:42 pm Post subject:

There is a reason that in the box is a charger cable for use in the vehicle - the TomTom devices can run for short periods without power, but when on a trip I would never consider running it without the power lead connected.

There are known issues with Handsfree call volume and distorted sound when the battery gets low, keep it powered in the car and you shouldn't have too many issues - Mike

boyimace · Occasional Visitor Joined: Dec 06, 2008 Posts: 8

Okay will try that but the thing is if you buy a pnd you expect it to navigate with sound and visual aids, if it stops one of those then one of its main functions has failed, quite a bit of a different issue to poor sound quality when using one of its extraneous functions.

For me this is simply not acceptable, power or no power my old tomtom go 300 never failed in giving voice and visual till the battery died completely.

boyimace · Occasional Visitor Joined: Dec 06, 2008 Posts: 8

Alright,

Just demo'd routes till the battery was flashing and then the sound went off, plugged it into a usb charger and hey presto sound back on, if that is the root of the problem then I can probably live with that bit annoying that on long journeys I've got to plug in.

mikealder · Posted: Sat Dec 06, 2008 11:24 pm Post subject:

But its far less annoying than getting lost because the power cable isn't in the car Wink

- Mike

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