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Tomo Lifetime Member
Joined: May 17, 2004 Posts: 212 Location: Fife Scotland
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Posted: Fri May 16, 2008 9:55 pm Post subject: Changing Device codes on Home? |
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Right,
After taking the plunge and updating the TT One V2 GB to a Go 520T earlier this week and changing the device code on my account at TomTom I had to take it back! Grrrrr!
Having problems saving favorites and POI's and handsfree woes too.
Halfords took it back today and gave me another.
Interestingly, it has older SW and maps on it than the one that I gave them back!
Anyways, came to change the device code again today and cant do it. Apparently cant change it more than once per 6 months.
So, I have contacted TT support, emailed in my receipt etc. How long does it generally take for them to take their finger out and change it for me so I can use home and attempt at the LMG?
Steve |
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mikealder Pocket GPS Moderator
Joined: Jan 14, 2005 Posts: 19638 Location: Blackpool , Lancs
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Posted: Fri May 16, 2008 9:58 pm Post subject: |
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Just use a different e-mail address for the new device, the only issue you might have is with any TomTom subscription services like GPRS based Traffic or the Speed Cameras, if you use any of these features then you will need to talk to TomTom Support 0845 161 009 - Mike |
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Tomo Lifetime Member
Joined: May 17, 2004 Posts: 212 Location: Fife Scotland
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Posted: Fri May 16, 2008 11:45 pm Post subject: |
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mikealder wrote: | Just use a different e-mail address for the new device, the only issue you might have is with any TomTom subscription services like GPRS based Traffic or the Speed Cameras, if you use any of these features then you will need to talk to TomTom Support 0845 161 009 - Mike |
Thanks, didnt think it would be as simple as that.
I am awaiting them sorting it though, they have my proof of purchase and new device code, what if its already been allocated to my existing email then I try to register it against a new one?
Steve |
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Andy_P Pocket GPS Moderator
Joined: Jun 04, 2005 Posts: 19991 Location: West and Southwest London
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Posted: Sun May 18, 2008 9:27 pm Post subject: |
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I can see where you're heading!
I think now you have set the ball rolling, it would be better to let TomTom sort out the change, otherwise it will end in yet more tears! |
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kichu1979 Regular Visitor
Joined: Jan 29, 2008 Posts: 99
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Posted: Sun May 18, 2008 9:45 pm Post subject: |
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Andy_P2002 wrote: | I can see where you're heading!
I think now you have set the ball rolling, it would be better to let TomTom sort out the change, otherwise it will end in yet more tears! |
Actually I had the opposite experience just few days ago.
Got 930, registered it via HOME to my account, device got broken, replaced by a new one next day. Could not change the device code, asked TomTom support to do that. They did, told me it's done.
Tried Latest Map Guarantee, everything was downloaded and installed fine, I started the device... big red warning... map not activated. (despite the activation file was downloaded and installed via home).
Looks like their activation server had my old device in their "memory" instead the new one, despite the change made by TomTom.
I would register a new account with this device. |
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DennisN Tired Old Man
Joined: Feb 27, 2006 Posts: 14893 Location: Keynsham
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Posted: Sun May 18, 2008 9:57 pm Post subject: |
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kichu1979 wrote: | I would register a new account with this device. |
As a sad person who has been through this with "a few" devices (and "a few" email addresses for TomTom devices - go710-01@, go720-01@, go720-02@, currently up to go720-06, go920-01 and new-one-01) I heartily endorse this solution (and heartily endorse NEVER buying any TT PLUS service). _________________ Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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Tomo Lifetime Member
Joined: May 17, 2004 Posts: 212 Location: Fife Scotland
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Posted: Sun May 18, 2008 11:52 pm Post subject: |
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Thanks Dennis, I have just done just that, used a diff email address and sod the plus services I have already paid for (one voice and TT cameras).
Have updated the TT using oldboys web site to 7.2 whatever and used LMG to update the maps to latest, all good so far.
Emailed TT support to tell them not to bother swapping device codes, only to remove all traces of codes from my original email, just in case.
Steve |
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jbsolutios Occasional Visitor
Joined: Jan 11, 2008 Posts: 29
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Posted: Sat May 24, 2008 5:48 pm Post subject: |
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I have exactly the same issue.
First 930 was faulty, replaced by Halfords.
TT took a week to change device codes, Latest Map Guarantee only showed North America map.
TT finally made changed to allow me to download both maps, now when I turn it on I am told
Activation Failed
Sorry, this is not the correct activation code for the product 'Western_and_Central_Europe'.
How do you suggest I move forwards? How did you get around the problem please?
Many thanks
JB |
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kichu1979 Regular Visitor
Joined: Jan 29, 2008 Posts: 99
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Posted: Sat May 24, 2008 5:58 pm Post subject: |
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[ edit by myself ]
Have you made any backup before updating the maps ? If yes you should
restore the original backup an then register your device under completely new account from scratch and use different email address. Just forget the
account you had your device code changed and do not use the account on which you had the code changed manually by TomTom.
The manual update of device code somehow messes with their activation server and as a result you get map that is not activated. I suppose it is
activated by mistake for the old device, despite the change made by TomTom staff.
If you dont have the backup done prior to map update via LMG then I can see only two options for you:
1) return device for another one and register under new account as above
2) I could tell you but then I'd have to kill you ;)
Generally speaking restoring a backup made prior to using LMG and activating the device under new account did the trick for me, and for
few other people (similar problem reported on another forum) too.
Kris
Last edited by kichu1979 on Sat May 24, 2008 6:07 pm; edited 2 times in total |
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mikealder Pocket GPS Moderator
Joined: Jan 14, 2005 Posts: 19638 Location: Blackpool , Lancs
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Posted: Sat May 24, 2008 6:01 pm Post subject: |
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jbsolutios wrote: | How do you suggest I move forwards? |
Another phone call to 0845 161 0009 is required and make sure you fully explain the situation, if the person on the end of the phone doesn't understand the issue ask for a supervisor and detail the problem to them - Mike |
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DennisN Tired Old Man
Joined: Feb 27, 2006 Posts: 14893 Location: Keynsham
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Posted: Sat May 24, 2008 8:35 pm Post subject: |
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GRRR. I've just spent time answering the same question here! _________________ Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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