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GPS_fan
Pocket GPS Moderator
Joined: Jan 04, 2007
Posts: 2789
Location: Hampshire, UK
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 Posted: Thu Dec 13, 2007 10:21 am Post subject: Broadband speed |
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Have you ever wondered whether your broadband connection speed is what you expect?
Perhaps this web site will help - here
Whilst I'm usually sceptical of such tests, this one has been recommended by a couple of people and seems to 'do what it says on th tin'.
I have recently experienced difficulties with my broadband connection and this test confirmed that incoming was OK (but a little slower than expected), whilst outgoing was acting up.
After several hours on the phone to my ISP and finally convincing them that there really was a problem, I got it sorted.
Now, my connection speed is just as I would expect
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Andy
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MaFt
Pocket GPS Staff
Joined: Aug 31, 2005
Posts: 15258
Location: Bradford, West Yorkshire
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| Posted: Thu Dec 13, 2007 11:30 am Post subject: |
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seems about right. upload was higher than i expected - thought it was only 250kb/s!
MaFt |
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PaulB2005
Pocket GPS Moderator
Joined: Jan 04, 2006
Posts: 9323
Location: Durham, UK
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| Posted: Thu Dec 13, 2007 11:40 am Post subject: |
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| Quote: | | upload was higher than i expected - thought it was only 250kb/s! |
As you are on the 4 mb/s download package you get 384 mb/s upload.
As i'm on 2 mb/s download i get the 256 mb/s upload limit...
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kobudera
Regular Visitor
Joined: Oct 22, 2005
Posts: 69
Location: Canterbury, Kent
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| Posted: Thu Dec 13, 2007 11:41 am Post subject: |
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I've used that site before, and it does seem quite accurate.
I get a less than average performance where I am anyway, possibly because of the distance I am from the exchange (under 2 miles, though!).
I refuse to "upgrade" my package with Orange until the speed gets to something near what I'm supposed to be paying for!
"Up to 8 MB!" - yeah, right....
Kev |
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GPS_fan
Pocket GPS Moderator
Joined: Jan 04, 2007
Posts: 2789
Location: Hampshire, UK
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| Posted: Thu Dec 13, 2007 12:12 pm Post subject: |
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| kobudera wrote: | | "Up to 8 MB!" - yeah, right.... |
If you're with cable (NTL / Virgin), your connection speed should be constant.
However, if your broadband connection is via a phone line then the connection speed will drop off the further you are from the exchange and if your neighbour has a similar connection.
This article explains cable vs phone line quite well - here
At the moment, NTL / Virgin offer 20mb/s, which will be upgraded to 50mb/s in the near future (at no additional cost) - however, 4mb/s and 2mb/s will remain unchanged.
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Andy
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MaFt
Pocket GPS Staff
Joined: Aug 31, 2005
Posts: 15258
Location: Bradford, West Yorkshire
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| Posted: Thu Dec 13, 2007 12:18 pm Post subject: |
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| kobudera wrote: |
"Up to 8 MB!" - yeah, right....
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but they're not lying, you're not getting more than 8mb!! 
paul, you need to phone virgin and tell them about all the wonderful offers you keep being sent and ask them if they'd upgrade your broadband free of charge in order to keep your custom.
that's what i did - i also blagged cheaper phone calls to mobiles
MaFt |
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GPS_fan
Pocket GPS Moderator
Joined: Jan 04, 2007
Posts: 2789
Location: Hampshire, UK
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| Posted: Thu Dec 13, 2007 12:31 pm Post subject: |
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| MaFt wrote: | paul, you need to phone virgin and tell them about all the wonderful offers you keep being sent and ask them if they'd upgrade your broadband free of charge in order to keep your custom.
that's what i did - i also blagged cheaper phone calls to mobiles
MaFt |
Unfortunately, as far as broadband is concerned, Virgin know that they have the edge because they can pretty much guarantee their customers' connection speeds, so it's only really TV and phone that you can bargain with...and they don't want to budge much
I've just spent two evenings trying to get them to sort out my broadband, which isn't easy when:
1) English isn't the first language of the person you're speaking to
2) they don't understand you
3) they don't understand the 'technical' stuff
4) they keep repeating themselves, until you're almost convinced that the problem may be at your end
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PaulB2005
Pocket GPS Moderator
Joined: Jan 04, 2006
Posts: 9323
Location: Durham, UK
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| Posted: Thu Dec 13, 2007 12:39 pm Post subject: |
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| Quote: | | paul, you need to phone virgin and tell them about all the wonderful offers you keep being sent and ask them if they'd upgrade your broadband free of charge in order to keep your custom. |
Sorry for the delay in writing, what with only being on 2 mbs. Did that with the TV, got £15 a month upgrade for £5 a month.
However wouldn't budge at the minute on BB - maybe in the New Year....
| Quote: |
1) English isn't the first language of the person you're speaking to
2) they don't understand you
3) they don't understand the 'technical' stuff
4) they keep repeating themselves, until you're almost convinced that the problem may be at your end |
GPS_Fan - who are you with? Never had anything like that with Virgin Media. |
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GJF
Frequent Visitor
Joined: Feb 08, 2007
Posts: 894
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| Posted: Thu Dec 13, 2007 12:45 pm Post subject: |
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| PaulB2005 wrote: | | Quote: |
1) English isn't the first language of the person you're speaking to
2) they don't understand you
3) they don't understand the 'technical' stuff
4) they keep repeating themselves, until you're almost convinced that the problem may be at your end |
GPS_Fan - who are you with? Never had anything like that with Virgin Media. |
I have that on my regular calls to BT, it used to be a great company now the service sucks.
Every time you talk it is to somewhere in India, the staff read from a sheet, every extra phone call made starts back at the beginning with the exact same questions, but from a different voice.
If you dare ask a question not on their sheet they fall to pieces and have to refer to someone else.
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MaFt
Pocket GPS Staff
Joined: Aug 31, 2005
Posts: 15258
Location: Bradford, West Yorkshire
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| Posted: Thu Dec 13, 2007 1:16 pm Post subject: |
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| PaulB2005 wrote: |
However wouldn't budge at the minute on BB - maybe in the New Year....
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i sorted mine soon after virgin took over and, iirc, there were a lot of people complaining about the service so perhaps i hit them at a good time!
MaFt |
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missing_user
Joined: Aug 30, 2008
Posts: -7
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| Posted: Thu Dec 13, 2007 1:25 pm Post subject: |
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GPS_fan
Pocket GPS Moderator
Joined: Jan 04, 2007
Posts: 2789
Location: Hampshire, UK
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| Posted: Thu Dec 13, 2007 1:45 pm Post subject: |
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| PaulB2005 wrote: | | GPS_Fan - who are you with? Never had anything like that with Virgin Media. |
I'm with Virgin Media.
After about an hour on the first evening, I was told that the guy was going to check something with his line manager and would then call me back...I'm still waiting for that call 
At least the guy on the second evening kept me on the phone, so I didn't have to wait for that elusive call back.
What I think is a flaming cheek is that Virgin charge 25p/min for their broadband support - but they do refund the cost of the call if the fault is at their end 
I told a friend that the experience was a bit like walking into a curry house and ordering a Chinese
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Privateer
Pocket GPS Moderator
Joined: 30/12/2002 17:36:20
Posts: 4918
Location: Oxfordshire, England, UK
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| Posted: Thu Dec 13, 2007 3:00 pm Post subject: |
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Hmmm,
Here's my first test:
Here's my second test, two minutes later:
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GPS_fan
Pocket GPS Moderator
Joined: Jan 04, 2007
Posts: 2789
Location: Hampshire, UK
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| Posted: Thu Dec 13, 2007 3:08 pm Post subject: |
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Interesting, my speed has always been around 4mb/s (give or take a few kb/s here and there) whereas other places I've used to test my connection speed have been up and down like a yo-yo on speed
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GPS_fan
Pocket GPS Moderator
Joined: Jan 04, 2007
Posts: 2789
Location: Hampshire, UK
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| Posted: Thu Dec 13, 2007 3:12 pm Post subject: |
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Privateer,
Are you testing your connection speed via a company intranet, or are those test results for a domestic connection (BT/Virgin)?
If you're using a company intranet, then the speed might appear to be affected by other traffic using the network
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Andy
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