New problem with TT Home 2.0

lowie · Regular Visitor Joined: Feb 28, 2006 Posts: 68

I have just installed the full version of TT Home 2.0 and when I go to Operate My Go it tries to install the update required to use it then crashes with an error xulrunner.exe has encountered a problem and then shuts down.

Anyone else had this error and can it be fixed.

Sad

hindsight · Posted: Fri Aug 17, 2007 10:08 am Post subject:

I got this problem last night and even when I reverted back to Home 1.6, it still did it. I eventually tracked it down to the latest Navcore download. I went back to 7.00.8286.gox20 and the problem went away.

Just to prove it, I then installed the 7.01.8290.gox20 upgrade again and the same problem re-occurred. Poor show TT.

Until there's another upgrade on offer, mine is now staying on the previous release.

Esparkie · Posted: Fri Aug 17, 2007 11:52 am Post subject:

Thank God, I'm not alone in this. Thought I must have done something to really mess up my 720.

When you say that you reverted back to a previous version of the Nav Core do you mean you went back to 7.000 rather than the recently released 7.010? I'm pretty new to Sat Nav, so I get a little confused!

TIA

Mark

hindsight · Posted: Fri Aug 17, 2007 12:04 pm Post subject:

I went back to 7.00.8286 . The latest version that came down for me last night was 7.01.8290 - well, that's what the file name is on the download - and it's buggy.

For me, at least, 7.00.8286 works fine and 7.01.8290 crashes the Home software when I try to operate my Go 720.

Esparkie · Posted: Fri Aug 17, 2007 12:16 pm Post subject:

Now you've got me worried! 7.010 was what Home 2.0 downloaded for me and I installed it. Does this mean that TomTom may think that I'm in America?

hindsight · Posted: Fri Aug 17, 2007 12:27 pm Post subject:

lowie · Regular Visitor Joined: Feb 28, 2006 Posts: 68

How did you revert back. Did you restore a whole back up?

eddieTM · Occasional Visitor Joined: Aug 17, 2007 Posts: 12

After receiving the latest update yesterday for TTH2.0.0.370 and everything went pants thinking it might have been a Vista problem I installed it on an XP machine with the same result: Every time you start TTH2 you have to fill in the EULA then XULRunner fails when you try to use My TomTom. I have phoned TomTom and after talking to their first line support who are not aware an update had even been released let alone it was causing a problem is passing it on to 2nd line technicians on Monday. Looking at the new version only seemed to have added "find cheap petrol POI".

Eddie.

TomTom Go 720

BTW I have tried to use previous versions to get functionallity back but it allways expects, the new version update to be applied first.

hindsight · Posted: Fri Aug 17, 2007 3:58 pm Post subject:

lowie · Regular Visitor Joined: Feb 28, 2006 Posts: 68

Managed to restore back to v7.000 from my explorer backup. From the sounds of it if TT themselves aren't aware, then is this a beta firmware they are trying to pass off as a new update. Even the update page on TT hasn't been updated to show what this update is supposed to address!! Thats despite them advising to go to http://www.tomtom.com/6141 to see what the update is for.

Think i'll stick with 7.000 as well until I see a proper changelog on the site.

andy-c1 · Posted: Fri Aug 17, 2007 5:08 pm Post subject:

yes i have teh exact same problem ...use the email and sent them a message with the error
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DennisN · Posted: Fri Aug 17, 2007 7:40 pm Post subject:

I spent over four hours last night getting back to Home 1.6 and GO720 7.000 (8286/070629). I kept trying the various combinations, but that's the only one that didn't crash.

I received my 720 at 8:30am on 2nd August and after unpacking and reading the paperwork (to find out how useless the paperwork was), had my first (Win Explorer) backup timed at 8:48am.

Isn't it sickening that we are Beta testing this lot. There have been at least 4 versions of Home - 1.5 was downloaded from TT by 720 Internal originally, it then upgraded to 1.6. Home2 Beta came along (which I didn't touch, naturally), then that became general release, then that was upgraded to 2.0.0.370 (I think). And still we're Beta testing the thing! Has Microsoft bought them out? - I mean, we'd all still be Beta testing Windows 3.11 if they hadn't brought out newer ones for us to Beta test - I've been Beta testing Win XP X64 bit for quite some time now and it isn't getting any better!! And we're supposed to be on our THIRD version of firmware aren't we?

TWO WEEKS for four software versions and three firmwares. HALLO??
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Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

Antoeknee · Lifetime Member Joined: Jul 29, 2005 Posts: 267

Just in case V2 screwed up completely I created a restore point proir to installing.

Apart from not working correctly (!) it uninstalled easily.

Not having a shiny new TT I've not had to worry about FW on the device.

forky · Posted: Fri Aug 17, 2007 8:26 pm Post subject:

I made 3 backups of my system and cannot find for love nor money the original 7.00.826 x20 anyone shed any light please Crying or Very sad

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forky · Posted: Fri Aug 17, 2007 8:54 pm Post subject:

Found it at last Stop it!

Home now fully working.

Thanks Guys Cheers!

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