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riddler Regular Visitor
Joined: Jun 28, 2005 Posts: 70
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Posted: Thu Jun 21, 2007 7:18 pm Post subject: problems with go 510 |
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i work for a motor dealer who use the go 510 for our delivery vans,we have now had problems with 3 of these devices where they will not turn even when they are charged.you press the reset button it does nothing even when trying to turn on at the same time.one thing i have noticed though is when you press the reset button the green power light comes on,but soon as you release it the light goes off,they just will not boot up!can anyone help. |
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SpikeyMikey Lifetime Member
Joined: Mar 21, 2006 Posts: 858 Location: Hertfordshire. Forever blowing bubbles
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BodgerBaz Lifetime Member
Joined: Jun 12, 2005 Posts: 368 Location: Mörsdorf, Germany
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Posted: Thu Jun 21, 2007 10:05 pm Post subject: |
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I have exactly the same problem as of today. My GO510 has been perfect for ages but this morning failed to turn on.
I've used the reset several times and now have the green light problem.
I need to find my paperwork then take the first l o n g step into getting TomTom to repair it. |
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mikealder Pocket GPS Moderator
Joined: Jan 14, 2005 Posts: 19638 Location: Blackpool , Lancs
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Posted: Thu Jun 21, 2007 10:17 pm Post subject: |
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First of all try pressing and holding the reset switch for 30 seconds with a pin or needle, make sure you know where it is located on the device, follow the link "SpikeyMikey" gave for a thread containing a picture of the location - if this fails eject the SD card and try re-seat it before powering on, if that fails send it/ them back as faulty - Mike |
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BodgerBaz Lifetime Member
Joined: Jun 12, 2005 Posts: 368 Location: Mörsdorf, Germany
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Posted: Thu Jun 21, 2007 10:25 pm Post subject: |
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Tried all those Mike, several times. But thanks for the advice. It's as dead as a doornail.
I think it's well outta warenty at 2 or 3 years but I'll try. |
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mikealder Pocket GPS Moderator
Joined: Jan 14, 2005 Posts: 19638 Location: Blackpool , Lancs
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Posted: Thu Jun 21, 2007 10:31 pm Post subject: |
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Sorry Baz, you need to send the device back, the comment I made intended as a suggestion to the OP to try - it might recover one, two or even all three of his devices - well worth a try - Mike |
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Oldboy Pocket GPS Moderator
Joined: Dec 08, 2004 Posts: 10643 Location: Suffolk, UK
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Posted: Fri Jun 22, 2007 6:37 am Post subject: |
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The other 'trick' you can try is to take the SD Card out, then after 30 secs replace it and it acts as a Reset.
It has been known to work. _________________ Richard
TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1135 |
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BodgerBaz Lifetime Member
Joined: Jun 12, 2005 Posts: 368 Location: Mörsdorf, Germany
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Posted: Fri Jun 22, 2007 6:53 am Post subject: |
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Just to repeat my answer to the other thread.
I've used satnav for several years and was trying to remember certain holidays when I'd used it. What I'd forgotten was that I was using a PDA version in those days.
I've checked my paperwork and discovered it was bought last September so is still under warrenty.
I'll be contacting TomTom later and hope to get it repaired before the warrenty runs out in September
Many thanks for the feedback. |
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BodgerBaz Lifetime Member
Joined: Jun 12, 2005 Posts: 368 Location: Mörsdorf, Germany
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Posted: Fri Jun 22, 2007 6:56 am Post subject: |
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Oldboy wrote: | The other 'trick' you can try is to take the SD Card out, then after 30 secs replace it and it acts as a Reset.
It has been known to work. |
But mine is totally dead as though it has a flat battery. I've booted it up in the past by mistake while the SD card was still in the card reader and it starts followed by a 'insert card' icon. Mine won't even do that.
Thanks anyway but I think it's a repair job. |
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EricWB Frequent Visitor
Joined: Jan 31, 2007 Posts: 310
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Posted: Fri Jun 22, 2007 8:25 pm Post subject: |
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I think you will find that your 510 will have a two year warranty from TomTom, but as it is less than tweleve months since you purchased it the retailer should should sort things out for you based upon the rules related to the sale of goods. You cant expect a replacement or your money back afer this amount of time, but they should repair it for you as required, without charge. If it cannot be repaired they should replace it or offer you a refund perhaps with a reduction for the amount of time you have had good use from it. |
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BodgerBaz Lifetime Member
Joined: Jun 12, 2005 Posts: 368 Location: Mörsdorf, Germany
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Posted: Fri Jun 22, 2007 9:26 pm Post subject: |
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Thanks for that. I'll be contacting them tomorrow |
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