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Yogi-Bear Regular Visitor
Joined: Dec 03, 2003 Posts: 66 Location: UK - Essex
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Posted: Tue Feb 17, 2004 3:52 pm Post subject: Poor Support from Destinator |
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:x So who is hacked off!! with the POOR Support From Destinator 3 Support Team.
Yogi-Bear |
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lbendlin Pocket GPS Staff
Joined: 02/11/2002 22:41:59 Posts: 11878 Location: Massachusetts, USA
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Posted: Tue Feb 17, 2004 3:54 pm Post subject: |
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Let us know what your problem is and we can check how we can help... _________________ Lutz
Report Map Errors here:
TomTom/TeleAtlas NAVTEQ |
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Yogi-Bear Regular Visitor
Joined: Dec 03, 2003 Posts: 66 Location: UK - Essex
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Posted: Tue Feb 17, 2004 4:41 pm Post subject: |
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Lutz,
The same problems that everybody else is having Roundabouts/Calculation times etc etc.
I originally logged this call with D3 Support way back in late November 03 when i first got the product. Destinator keep promising the patch is going to be released, but when (Nov 03 to middle of feb 04 should be enough time for a fix).
I know you have a thread dedicated to the roundabout patch issue. but i was interested to see the reactions from other forum members on the experiences of D3 Support and the lack of information regarding these issues with the D3 Flagship product.
Yogi-Bear |
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Destinator Occasional Visitor
Joined: 12/06/2003 09:41:58 Posts: 3 Location: Germany
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Posted: Tue Feb 17, 2004 6:55 pm Post subject: |
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Hello everyone,
we know about the Route calculation problem in Destinator 3 and we will fix that problem soon with the Version 3.0.29 .
Youīll have the possibility (about End of February) to order an "Update-CD" with that Version (for free) from http://www.destinator.de and that will be shipped at the beginning of March.
Best regards
Destinator Support
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Yogi-Bear Regular Visitor
Joined: Dec 03, 2003 Posts: 66 Location: UK - Essex
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Posted: Tue Feb 17, 2004 9:18 pm Post subject: |
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1) Why has it taken so long to fix.
I first posted this problem to the guys in the states in November 03
Quote late Nov 03
Destinator 3.025 does not recognize roundabouts "Circles" update version
tells to go left or right.
Response D3 Support
We are working on this issue, it is going to be fixed very shortly. Please contact us for updates in a couple of days.
Response D3 Support
We are working on improving this feature, at this point no patch is available unfortunately, however we expect it to be available shortly. Please contact us again in a couple of weeks.
Response D3 Support
In response to your email, we are working on this issue and we expect to have a solution for it very soon. Please contact us again by the end on next week.
Response D3 Support
we are working on a new update for EU version of Destinator 3. New fix is expected to be available for download in a couple of weeks.
Please stay tuned and visit our web site for downloads or contact us again in a couple of weeks.
Response D3 Support
We have completed new build of Destinator 3 software. It is not available for download and needs to be shipped to you. If you purchased your Destinator EU software and map data from us - please forward your license key and shipping address and we will ship the update to you
Response D3 Support
We plan to start shipping early next week.
That was 3 Weeks Ago, late Jan 04. As you can see from November 03, I have been kept in the dark regarding the so called Patch.
Your US Support dept responses ' It will be ready in a couple of Weeks'
Yogi-Bear |
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Destinator Occasional Visitor
Joined: 12/06/2003 09:41:58 Posts: 3 Location: Germany
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Posted: Wed Feb 18, 2004 8:54 am Post subject: |
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Good Morning,
i donīt give our german and european customers any information about Release-Date of a Patch for Destinator, because itīs not in our hands when this patch will be available or release.
We donīt have any developers here in Germany so i cannot say anything about the Problem with "circles".
Best regards
Destinator Support
Germany |
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Yogi-Bear Regular Visitor
Joined: Dec 03, 2003 Posts: 66 Location: UK - Essex
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Yogi-Bear Regular Visitor
Joined: Dec 03, 2003 Posts: 66 Location: UK - Essex
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Posted: Sun Feb 29, 2004 11:20 am Post subject: |
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Strange.......................
Nobody from D3 have posted anything back ....
Funny That
Yogi |
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Dave Frequent Visitor
Joined: Sep 10, 2003 Posts: 6460 Location: UK
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Posted: Sun Feb 29, 2004 11:59 am Post subject: |
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Official response from PowerLOC is it will start shipping second week of March. |
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