Sony nav-u 50. BIG problems

JD76 · Occasional Visitor Joined: Dec 19, 2006 Posts: 8

Hi guys,
Just bought the missus a Sony nav-u 50 for Christmas. All went well until I tried to load the disk and connect it to the pc. It does connect but does nothing else now. On start-up I get the message "could not load resource DLL. DLL:\Mounted Volume\Sony\navu\langENG.dll"
When I click on the "ok" tab I end up loading properly, it seems , until the screen contains the top tool bar and a black square smack bang in the middle. Either that or another error message which says it can't find "nav-u.exe" "error 126".
In ActiveSync all I have in "Mounted Volume" is "my flash disk" which contains nothing at all.
The machine does connect with the usb cable and ActiveSync says it is synchronized.
I've tried re-installing the application from the set-up disc to no avail.
I need help folks She has advised me not to book a holiday until this is fixed and I think I know what that means.
Thanks (hopefully) in advance,
John

Darren · Posted: Tue Dec 26, 2006 7:53 pm Post subject:

Something's gone seriously amiss. The easiest thing would be to take it back to the retailer and get it replaced. Better still get your money back and buy a Tomtom ONE as the U-50 isn't a particularly good solution.
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Darren Griffin

JD76 · Occasional Visitor Joined: Dec 19, 2006 Posts: 8

Thanks for that. I must confess I was looking for somewhat more constructive advise as to how I might rectify the situation rather than chuck it and start again. If anyone else has any suggestions I would be really grateful for their input. Thanks again, John.

Darren · Posted: Tue Dec 26, 2006 9:01 pm Post subject:

I never suggested you 'chuck it'. Other than what you have tried there is little else you can do. The OS or some essential components have been damaged or deleted.

If you are able to access the device via USB then you could try a fresh re-install of the OS and Maps if they are supplied on CD. If not then you have no option but to return it for replacement.
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Darren Griffin

paulouk2 · Occasional Visitor Joined: Dec 27, 2006 Posts: 3

This happened to me today.
I got the software running again but lost my maps.
There is no back-up on the cd for the maps.
There is no DVD with backups on (as hinted at in the man ual). There is no link for any maps to download.
Unless I take the unit back to the store, I have a very expensive door-stop!

Paul

Darren · Posted: Wed Dec 27, 2006 9:49 am Post subject:

If you can get the store to replace the unit for a working one, the first thing you should do when no backup or re-install CD is supplied is to backup the contents of its memory to your PC.

It's very annoying when they can't be bothered to supply a re-install CD. TomTom don't either but they do make backups simple using the HOME application.
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Darren Griffin

JD76 · Occasional Visitor Joined: Dec 19, 2006 Posts: 8

Hi Paul, thanks for your post. Can you give me any procedures for getting the software to work again as you did? Thanks mate. John

paulouk2 · Occasional Visitor Joined: Dec 27, 2006 Posts: 3

Hi
I just kept trying to reinstall application from the cd rom. I downloaded the update patch from the sony site.
It just seemed to do it on about the 10th time.
I left the unit plugged in after I ran the reinstall and then straight away ran the update patch.

Do you have the maps on dvd? Or on backup? Can you tell me how big the files is?
I'm not sure what the store is going to say. The unit was a gift and I'm in the emabarrasing position of having to return it with the receipt , which I'll have to get from my girlfriend later.

Paul

2216 · Regular Visitor Joined: Dec 10, 2005 Posts: 245

I own and use a u50 and find it worked straight out of the box with no other problems even loaded speed cameras on it. You need to take it back as some thing has gone wrong with the firmware. As you say there are no maps on the CD as the first thing you should have done was to back up the map and firmware ( to late now ). As for changing it for an inferior Sat Nav forget it. As far as Iam concerned my Sony NVU-50T works very well now that the TMC signal gets to the unit (see other posts on the matter ).

JD76 · Occasional Visitor Joined: Dec 19, 2006 Posts: 8

Hi Paul,
you, mate, are a star of the highest magnitude. I did what you said and it came back in all it's former glory.
Now let's try to sort yours out. As regards the map, have you made the same mistake that I made when it came back on in not going into "settings" and choosing the British Isles map? I know it's the only one in there but it seems the machine still needs to be told to use it.
If you've already done that and there's really nothing there the only thing I can do is email what I've copied from the disk to my PC. It is 176mb though so will take a while even with broadband. If you want the maps give me your email address and I'll send 'em over.
Thanks to everyone else who contributed, I really appreciate it.
Regards to all and happy New Year.
John

Darren · Posted: Wed Dec 27, 2006 5:14 pm Post subject:

Noooo, don't even try to email a 176Mb file, it will be rejected by most mail servers.
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Darren Griffin

paulouk2 · Occasional Visitor Joined: Dec 27, 2006 Posts: 3

mikel2006 · Occasional Visitor Joined: Dec 29, 2006 Posts: 1

2216 · Regular Visitor Joined: Dec 10, 2005 Posts: 245

mikel do a search and you will find a great post by dippy it's all there.

nedo · Occasional Visitor Joined: May 25, 2007 Posts: 2

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