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MarkHewitt
Frequent Visitor
Joined: Nov 16, 2004
Posts: 1077
Location: Chester-le-Street & York
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 Posted: Wed Jan 04, 2006 10:17 am Post subject: |
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| I've sent them an email but as you would expect, nothing but the automated response as yet. |
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BillyHey
Lifetime Member
Joined: Jan 05, 2006
Posts: 25
Location: Linlithgow, West Lothian
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| Posted: Thu Jan 05, 2006 1:38 pm Post subject: |
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Wish I'd read this before ordering mine - as you say, no response to the 'contact us' email, and no way to cancel the order and get it on a price match from PC World either.
My TTOne will just have to remain in the cheap and cheerful sainsbury's carrier bag in my jacket pocket for now. |
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Lanny
Occasional Visitor
Joined: Jan 05, 2006
Posts: 1
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| Posted: Fri Jan 06, 2006 12:19 am Post subject: |
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| PC World have got an offer on at the moment £259 for Tom Tom One with a free case |
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paulr
Occasional Visitor
Joined: Jan 06, 2006
Posts: 8
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| Posted: Fri Jan 06, 2006 1:41 am Post subject: |
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| Lanny wrote: | | PC World have got an offer on at the moment £259 for Tom Tom One with a free case |
I know. I have just bought one :D
_________________
Regards, Paul |
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MarkHewitt
Frequent Visitor
Joined: Nov 16, 2004
Posts: 1077
Location: Chester-le-Street & York
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| Posted: Fri Jan 06, 2006 12:28 pm Post subject: |
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Finally got a reply from TomTom
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Dear Mr Hewitt,
Your order has been payed for (thanks for that) and has indeed not been shipped out. We have escalated the issue so as to speed up the process of delivery. Please bare with us as we resolve this issue internally and have it shipped out to you as soon as possible. Thank you for your patience and understanding.
With best regards,
The TomTom Customer Support Team
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In other words they took my money and coudn't be bothered posting my order. |
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BillyHey
Lifetime Member
Joined: Jan 05, 2006
Posts: 25
Location: Linlithgow, West Lothian
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| Posted: Fri Jan 06, 2006 3:17 pm Post subject: |
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| I've just checked and they haven't charged my cc yet, so I suppose I can't complain that much... |
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mossman
Regular Visitor
Joined: Dec 21, 2005
Posts: 90
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| Posted: Fri Jan 06, 2006 5:51 pm Post subject: |
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| MarkHewitt wrote: | Finally got a reply from TomTom
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Dear Mr Hewitt,
Your order has been payed for (thanks for that) and has indeed not been shipped out. We have escalated the issue so as to speed up the process of delivery. Please bare with us as we resolve this issue internally and have it shipped out to you as soon as possible. Thank you for your patience and understanding.
With best regards,
The TomTom Customer Support Team
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In other words they took my money and coudn't be bothered posting my order. |
No, more likely something went wrong in the ordering/despatch process - a cock-up rather than anything else. It happens I'm afraid (although it's still annoying for the customer). |
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woodlands40
Occasional Visitor
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Joined: Dec 28, 2005
Posts: 11
Location: West Midlands
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| Posted: Fri Jan 06, 2006 7:49 pm Post subject: |
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I have recieved an email stating mine has been dispatched.  UPS have it logged ont to the system so it should be here Monday.  That's 19 days in total which over the christmas period is not too bad, would still liked to have a bit better notification from TomTom.
Cheers 
Dave |
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SeventySix
Occasional Visitor
Joined: Dec 30, 2005
Posts: 12
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| Posted: Fri Jan 06, 2006 8:54 pm Post subject: |
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I love the way people like to make excuses for a company's bad service(!)
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By some strange coincidence, I also got an email today saying they shipped my case this afternoon. Mind you, I placed my order on 30 December so I haven't been waiting all that long. |
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mossman
Regular Visitor
Joined: Dec 21, 2005
Posts: 90
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| Posted: Fri Jan 06, 2006 9:32 pm Post subject: |
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| SeventySix wrote: | I love the way people like to make excuses for a company's bad service(!)
...
By some strange coincidence, I also got an email today saying they shipped my case this afternoon. Mind you, I placed my order on 30 December so I haven't been waiting all that long. |
Was I making an excuse, or offering a more reasonable (and understandable) explanation from the one proffered (i.e. "and coudn't be bothered posting my order."). |
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woodlands40
Occasional Visitor
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Joined: Dec 28, 2005
Posts: 11
Location: West Midlands
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| Posted: Tue Jan 10, 2006 5:52 pm Post subject: |
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It's here, 3.30pm 10th Jan. so that's 10 working days from ordering. 15days including public holidays and weekends. Not bad, not great. Would not put me off ordering from TomTom again.
 TT ONE Carry Case £24.01 delivered.
cheers
Dave |
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JLee
Regular Visitor
Joined: Dec 11, 2005
Posts: 139
Location: Barnsley UK
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| Posted: Tue Jan 10, 2006 5:55 pm Post subject: |
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| By the time you've paid for a charger and a carry case you may as well have just bought a TTG500 :D |
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227BHA
Occasional Visitor
Joined: Dec 30, 2005
Posts: 11
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| Posted: Tue Jan 10, 2006 6:18 pm Post subject: |
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I ordered one on Saturday and had confirmation of shipping today so it should be with me on Thursay - that's 4 working days delivered!
Can't complain at that service  |
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MarkHewitt
Frequent Visitor
Joined: Nov 16, 2004
Posts: 1077
Location: Chester-le-Street & York
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| Posted: Wed Jan 11, 2006 11:19 am Post subject: |
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| Mine still has not been shipped, ordered on 7th December. |
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SeventySix
Occasional Visitor
Joined: Dec 30, 2005
Posts: 12
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| Posted: Wed Jan 11, 2006 3:09 pm Post subject: |
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| Mine arrived on Monday. |
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