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G4GVB
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Joined: Jan 04, 2006
Posts: 233
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 Posted: Sun Aug 05, 2012 4:25 pm Post subject: Renewing TT Traffic |
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Just renewed TT traffic at £29.95 on their web site. My current subs runs out on 28th Aug. How long does it take for the new sub to show up on my 750? Their email says:
"Activation instructions Traffic
Please follow the below steps to activate your new Traffic subscription:
Switch on your device
Tap on map to enter the Main Menu
Tap on Change preferences
Tap on My TomTom account
Login with your TomTom account
Follow the instructions"
There are no instruction !
Anyone got any thoughts?[/i]
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PaulB2005
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Joined: Jan 04, 2006
Posts: 9323
Location: Durham, UK
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| Posted: Sun Aug 05, 2012 4:44 pm Post subject: |
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If you are renewing I believe it's immediate.
Shouldn't need to follow those instructions. Pretty sure all I did was restart the device and it was there. |
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G4GVB
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| Posted: Sun Aug 05, 2012 4:50 pm Post subject: |
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Just checked again and it's not been updated, it's been 3 hours now.
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DennisN
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Joined: Feb 27, 2006
Posts: 14901
Location: Keynsham
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| Posted: Sun Aug 05, 2012 4:53 pm Post subject: Re: Renewing TT Traffic |
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| G4GVB wrote: | | Just renewed TT traffic at £29.95 on their web site. |
That's strange? I didn't know you could renew just the Traffic element of the Live services, I thought that Traffic sub was for traffic via your phone datalink, not the 750 Live Services HD Traffic.
I just renewed my Live services, £47.50, and that didn't need messing about - I went into My Account and it showed them all with new valid until date.
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Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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G4GVB
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| Posted: Sun Aug 05, 2012 5:02 pm Post subject: |
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Maybe I've brought the wrong thing. This is what is shown on 'My Orders'
TomTom Traffic - 1 year subscription GBP 25.17 GBP 29.95
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Andy_P
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Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
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| Posted: Sun Aug 05, 2012 6:47 pm Post subject: |
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I'm afraid I think that's exactly what's happened.... 
What you needed was "TomTom HD Traffic".
The TT webpage here describes it and it is indeed £47.50 as part of the LIVE Services bundle.
What you've ordered is "TomTom Traffic" and the blurb on it's webpage here says:
| Quote: | TomTom Traffic gives you real-time traffic reports, as well as advice on the best alternative routes to avoid the jams. You can even get updates on dangerous road conditions ahead, delivered straight to your TomTom device.....
To use Traffic, you need a compatible phone with a Wireless Data Connection (e.g. GPRS). Check the mobile phone compatibility list. |
I'd get onto Customer Services straight away in the morning (0845 161 0009) and see if they can get you sorted out.
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G4GVB
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| Posted: Sun Aug 05, 2012 7:10 pm Post subject: |
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I'm sure you're right Andy. Oh hum, I'll do battle with TT tomorrow. Thanks for the help guys.
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G4GVB
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| Posted: Mon Aug 06, 2012 5:12 pm Post subject: |
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Follow up:
Phoned TT they put 7 months of HD Traffic on my 750. (£29.95 worth) Result.
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Andy_P
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| Posted: Mon Aug 06, 2012 9:02 pm Post subject: |
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Exellent! (and a neat way round the payment issue!)
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PaulB2005
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Location: Durham, UK
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| Posted: Mon Aug 06, 2012 9:38 pm Post subject: |
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| They did something simalar when I switched from my 740 to iPhone app. The remaining 4 months on the 740 equals 7 months on the iPhone app and the transfer was almost instant. |
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johnnym100
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Joined: Apr 17, 2006
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Location: Hampshire/Surrey Border
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| Posted: Wed Aug 15, 2012 7:48 am Post subject: TomTom Traffic - how to tell how long the sub has to run |
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G4GVB - glad you got your issue sorted with TT Support.
However, the original question is a valid one; I have TT Traffic on my Go 710 (i.e. not HD/live Traffic), which is the type of Traffic that the OP purchased. I renew this annually.
TT stopped sending email reminders of TT Traffic subscription expiration in about 2008/9, but they do still send Map update service subs reminders (lots of them!).
So, my question is how I can check when my TT Traffic is due to expire?
I have tried on the device itself
I have tried from my account in TomTom.com
I have tried in the HOME app (since Traffic is a TT HOME in-app purchase).
Currently I just go old-school and put a reminder in my calendar, but it seems strange that TT obviously track this but don't give the user an easy way t check themselves.
Anyone found a way to do this?
John.
Last edited by johnnym100 on Wed Aug 15, 2012 10:16 am; edited 1 time in total |
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G4GVB
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| Posted: Wed Aug 15, 2012 9:37 am Post subject: |
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I didn't think you could get HD Traffic on a 710. The date your Traffic is due to run out can be found on the TT itself. Click on the Icon 'TT services' or something like that.
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DennisN
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| Posted: Wed Aug 15, 2012 9:54 am Post subject: |
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G4GVB he's talking about GPRS traffic, by Bluetooth connection to his phone, not HD Traffic. You're right, you can't get HD traffic on a 710 (that requires the built in SIM on Live devices).
johnnym100 I guess the way to find out is ring TomTom and ask them (but do NOT confuse them by calling it HD Traffic - it's the version which comes through your own phone). I never bought that. I do have My Services on my GO520, but as I don't subscribe, I haven't got it linked to my phone and it won't react to tapping that icon (and the 520 probably has different icons from the 710 anyway, knowing TomTom!).
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Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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johnnym100
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Location: Hampshire/Surrey Border
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| Posted: Wed Aug 15, 2012 10:34 am Post subject: |
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Thanks Dennis. Yes it is the Bluetooth GPRS Traffic and not the HD "Live services" Traffic. This was an editing error in my original post where I was trying to differentiate between the two (and failed).
At least it's good to know that you can check subscription on the newer devices.
John |
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