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Camera Database Issues

 
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DavidIr
Lifetime Member


Joined: May 13, 2007
Posts: 24

PostPosted: Fri Jul 31, 2015 11:46 am    Post subject: Camera Database Issues Reply with quote

I have had an issue over the last couple of weeks where CameraAlert on my iPhone 6 (iOS 8.4) has not been alerting me to all cameras.

When I download the camera database I see the usual download and processing with the database size counting up, but when completed it shows as follows.

Server: 13.075 (39612)
Device: 13/075 (0)

Is this related? Any ideas how to resolve this?

Thank you

David
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DennisN
Tired Old Man
Tired Old Man


Joined: Feb 27, 2006
Posts: 14837
Location: Keynsham

PostPosted: Sat Aug 01, 2015 7:30 am    Post subject: Reply with quote

Looks like the latest download didn't work.

I'd do two things..

First, do a restart of the iPhone to give it a nice refresh.
Then download the cameras again.
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Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!
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DavidIr
Lifetime Member


Joined: May 13, 2007
Posts: 24

PostPosted: Sat Aug 01, 2015 9:05 am    Post subject: Reply with quote

DennisN wrote:
Looks like the latest download didn't work.

I'd do two things..

First, do a restart of the iPhone to give it a nice refresh.

Done. Did not help.
DennisN wrote:
Then download the cameras again.

If you mean press "download database" in the app did not do anything - this has been the same for the last 2 or the database updates I have downloaded within the app.

Or do you mean delete the app and reinstall to the phone? Will that mean I have to re-register it's device ID with my account?

Thanks
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Privateer
Pocket GPS Moderator
Pocket GPS Moderator


Joined: 30/12/2002 17:36:20
Posts: 4855
Location: Oxfordshire, England, UK

PostPosted: Sat Aug 01, 2015 4:26 pm    Post subject: Reply with quote

Hi DavidIr,

When you have CamerAlert running and look in Manage Cameras, are you logged in (in Status), you should see Subscription valid until xxxxxx with your userid in brackets.

If you're not signed on then sign on.

If you've followed Dennis's suggestions then try deleting the CamerAlert APP and then reinstalling it and then signing back on.

If that fails then you may need to log a support query.

Regards,
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Robert.
iPhone 6s Plus, iOS 14.0.1: iOS CamerAlert v2.0.7
TomTom GO Mobile iOS 2.3.1; TomTom (UK & ROI and Europe) iOS apps v1.29
Garmin Camper 770 LMT-D
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