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Downloading Camera Updates

 
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xke
Occasional Visitor


Joined: Nov 07, 2006
Posts: 11

PostPosted: Tue May 28, 2013 2:55 pm    Post subject: Downloading Camera Updates Reply with quote

I have replaced my IPad 1 to an IPad mini but I cant download camera database I get message You are not subscribed for downloads and when I try to restore account I get too many devices linked.
I have renewed my subs earlier this month.
I have sent two emails last week via support but I have had no reply.
How do I cancel my subscribtion and get a refund and start again.
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MaFt
Pocket GPS Staff
Pocket GPS Staff


Joined: Aug 31, 2005
Posts: 14413
Location: Bradford, West Yorkshire

PostPosted: Tue May 28, 2013 4:24 pm    Post subject: Re: Downloading Camera Updates Reply with quote

xke wrote:
I have replaced my IPad 1 to an IPad mini but I cant download camera database I get message You are not subscribed for downloads and when I try to restore account I get too many devices linked.
I have renewed my subs earlier this month.
I have sent two emails last week via support but I have had no reply.
How do I cancel my subscribtion and get a refund and start again.


Hi,

I can't see any support tickets from your registered email address - did you get an auto-confirmation back saying the support request was received?

I have now removed all devices from your account (xke) so you will be able to log in with any devices that you need to use.

MaFt
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xke
Occasional Visitor


Joined: Nov 07, 2006
Posts: 11

PostPosted: Tue May 28, 2013 8:03 pm    Post subject: Reply with quote

Thanks done download but still getting message You are not subscribed for downloads ?
I never got auto-confirmation back saying the support request was received for either emails

Regards
Roy
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MaFt
Pocket GPS Staff
Pocket GPS Staff


Joined: Aug 31, 2005
Posts: 14413
Location: Bradford, West Yorkshire

PostPosted: Tue May 28, 2013 8:40 pm    Post subject: Reply with quote

xke wrote:
Thanks done download but still getting message You are not subscribed for downloads ?
I never got auto-confirmation back saying the support request was received for either emails

Regards
Roy


Yeah, I spotted this. I think you renewed at the same time as the server move so it got lost in the ether. We've confirmed your payment and it'll get added ASAP.

MaFt
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