Home PageFacebookRSS News Feed
PocketGPS
Web
Read the current newsletter! Weekly
Newsletter
SatNav,GPS,Navigation
MacFixer, the iPhone, iPod, and iPad specialists
Pocket GPS World - SatNavs | GPS | Speed Cameras: Forums

Pocket GPS World :: View topic - Map Update not being offered, No response from TomTom
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in for private messagesLog in for private messages   Log inLog in 

Map Update not being offered, No response from TomTom

 
Post new topic   Reply to topic    Pocket GPS World Forum Index -> TomTom Portable Navigation Devices
View previous topic :: View next topic  
Author Message
Flashyphotos
Frequent Visitor


Joined: Nov 14, 2003
Posts: 306
Location: All Over The UK

PostPosted: Sat Mar 16, 2013 11:25 am    Post subject: Map Update not being offered, No response from TomTom Reply with quote

I know there were some problems with the latest map update (905) being sent out a while back but I thought that was all sorted now

Finally got around to connecting my TomTom Blue&Me unit for the update (TomTom 1000 with Fiat Specific firmware)

And I am still only being offered a GPSFix update, no new map..

Checked my account and its showing valid for updates

Europe - Version: v9.00 Active on your device
Map Update Service valid until 20-02-2014

Opened a ticket with TomTom 4 days ago and no response at all it has been totally ignored.

Is anyone else having a problem with these maps (Never had a problem with the previous map updates.)

Cheers
Back to top
View user's profile Send private message Visit poster's website
Oldboy
Pocket GPS Moderator
Pocket GPS Moderator


Joined: Dec 08, 2004
Posts: 10620
Location: Suffolk, UK

PostPosted: Sat Mar 16, 2013 11:39 am    Post subject: Reply with quote

You generally get a better response from TT CS if you phone them. 0845 161 0009 or 020 7387 5444 in Office hours worked for me.
_________________
Richard

TT 910 V7.903 (9183/081205) OS:2344
Europe version 1045.10005
TT Via 135 App 12.075
Western Europe v1075
Back to top
View user's profile Send private message Visit poster's website
Guivre46
Frequent Visitor


Joined: Apr 14, 2010
Posts: 1262
Location: West London

PostPosted: Sat Mar 16, 2013 12:58 pm    Post subject: Reply with quote

My live services are down today, and reading the forums including TT's own, there seems to be a creeping paralysis spreading through TT's servers. Two thoughts occur, probably erroneous, firstly this may be the sort of scenario were corrupt data can be downloaded, and the second is to wonder about cyber attacks on TT servers, I'm sure they must happen? Looks like they will need to turn them all off then on again....
_________________
Mike R [aka Wyvern46]
Go 530T - unsupported
Go550 Live [not renewed]
Kia In-dash Tomtom
Back to top
View user's profile Send private message
DennisN
Tired Old Man
Tired Old Man


Joined: Feb 27, 2006
Posts: 14854
Location: Keynsham

PostPosted: Sat Mar 16, 2013 4:42 pm    Post subject: Reply with quote

Although the latest map was released a fortnight ago, it was only yesterday that I received my usual (late and not needed, because I've already downloaded it) email from TT saying new map now available. Brewery organisation springs to mind.
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!
Back to top
View user's profile Send private message
Flashyphotos
Frequent Visitor


Joined: Nov 14, 2003
Posts: 306
Location: All Over The UK

PostPosted: Sun Mar 17, 2013 4:43 pm    Post subject: Reply with quote

Will try giving them a call Monday see what they say,

Just had a single update appear so figured that was it, grabbed TT from car plugged in to find it was a Quickfix update! Oh Joy...
Back to top
View user's profile Send private message Visit poster's website
peterc10
Frequent Visitor


Joined: Aug 21, 2005
Posts: 1761
Location: Kent, England

PostPosted: Sun Mar 17, 2013 10:27 pm    Post subject: Reply with quote

Guivre46 wrote:
Looks like they will need to turn them all off then on again....

Ctrl alt del sounds about right for TT support. Laughing
_________________
Peter
HTC Sensation
Sygic GPS for Europe (No more TT "support"!)
Copilot for USA
Bury CC9060 bluetooth car kit & Brodit mount
Back to top
View user's profile Send private message
Flashyphotos
Frequent Visitor


Joined: Nov 14, 2003
Posts: 306
Location: All Over The UK

PostPosted: Mon Mar 18, 2013 1:17 pm    Post subject: Reply with quote

Well I got a reply from Tomtom (Posted below)

Claiming the 905 update is not compatible with the unit yet (Despite it being a Go1000 with just a firmware mod to allow it to communicate with the cars canbus) and it will be a QUARTER 2 2013 RELEASE!!!

Well suppose that puts us at least 1 map release behind the Standard units then

REPLY FROM TT

Please accept my apologies for a lack of clarity on the on part. The current map version for the Blue & Me 2 TomTom LIVE is in fact still 9.00. The 9.05 map for this unit requires a software update to be compatible with the unit, and will be released a few weeks later than it's release for other units. They expect to release this software update for the Blue & Me 2 series in Q2 of this year.


I do not have an exact date for the software release available at this time, so I do apologize for the delay in releasing new map data for this unit.


Thanks again for using TomTom Customer support, please don't hesitate to contact me with any further queries by replying to this email or by using the response link at the base of this email.


With Kind Regard
The TomTom Customer Care Team
Back to top
View user's profile Send private message Visit poster's website







Posted: Today    Post subject: Pocket GPS Advertising

Back to top
Display posts from previous:   
Post new topic   Reply to topic    Pocket GPS World Forum Index -> TomTom Portable Navigation Devices All times are GMT + 1 Hour
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.11 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Make a Donation



CamerAlert Database

Click here for the PocketGPSWorld.com Speed Camera Database

Download Speed Camera Database
19.094 (22 Sep 21)



WORLDWIDE SPEED CAMERA SPOTTERS WANTED!

Click here to submit camera positions to the PocketGPSWorld.com Speed Camera Database


12mth Subscriber memberships awarded every week for verified new camera reports!

Submit Speed Camera Locations Now


CamerAlert Apps



iOS QR Code






Android QR Code







Terms & Privacy


GPS Shopping