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hoolahoops
Lifetime Member
Joined: Aug 07, 2007
Posts: 49
Location: Milton Keynes
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 Posted: Thu May 24, 2012 12:31 pm Post subject: TT950 SIM Card Issue - Resolved |
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Whilst I wait for TT's customer services to digest my ticket, I wonder if any of the gurus here have any thoughts/suggestions.
I have a 2.5 yr old TT950 Live with a subscription for traffic. About 2 weeks ago the connection to the live services stopped and I got the no connection symbol appearing in the bottom LHS of the screen. The device reports Error code 10 and "something is wrong with your SIM card". The network page just shows a "not connected" status.
I've done the usual factory reset and have the latest updates installed.
What is unusual is that if I operate the device from TT home it is OK - the SIM card shows as connected and I can access my account. Occasionally it will work once undocked but 9 times out of 10 it doesn't connect.
Anything else I can try?
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Kev
TT Go 950 Live. Fixed Brodit mount
Motorola Moto 4G
Last edited by hoolahoops on Thu May 31, 2012 7:52 am; edited 1 time in total |
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hoolahoops
Lifetime Member
Joined: Aug 07, 2007
Posts: 49
Location: Milton Keynes
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| Posted: Thu May 31, 2012 7:52 am Post subject: Update |
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Well, after getting me to do the usual reset 3 times followed by a factory reset they have "reset the embedded promotion" and I can now use the live service again.
Pity I upgraded to the newest software in the process of trying to fix the problem and now have the horrible speed limit symbol appearing in the bottom LHS of the screen.
Any tips for putting back all my audible speed warnings without having to associate the sound file with each camera type?
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Kev
TT Go 950 Live. Fixed Brodit mount
Motorola Moto 4G |
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Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
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| Posted: Thu May 31, 2012 5:37 pm Post subject: Re: Update |
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| hoolahoops wrote: |
Pity I upgraded to the newest software in the process of trying to fix the problem and now have the horrible speed limit symbol appearing in the bottom LHS of the screen.
Any tips for putting back all my audible speed warnings without having to associate the sound file with each camera type? |
Both of those should be resolved by just restoring the backup you made before updating the software.
You did, didn't you? 
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"Settling in nicely" ;-) |
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hoolahoops
Lifetime Member
Joined: Aug 07, 2007
Posts: 49
Location: Milton Keynes
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| Posted: Wed Jun 20, 2012 12:18 pm Post subject: |
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Well, it worked for a couple of weeks, went into intermittent mode and now just won't connect to the Live service
TT have agreed to repair the unit FOC (replacing the sim card so they say - may get a refurb unit).
Guess I shouldn't complain too much (unit bought in Dec 2009).
[btw Andy - I did do a backup  ]
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Kev
TT Go 950 Live. Fixed Brodit mount
Motorola Moto 4G |
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matthewj
Frequent Visitor
Joined: Apr 03, 2006
Posts: 751
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| Posted: Wed Jun 20, 2012 4:34 pm Post subject: Re: TT950 SIM Card Issue - Resolved |
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| hoolahoops wrote: | | What is unusual is that if I operate the device from TT home it is OK - the SIM card shows as connected and I can access my account. Occasionally it will work once undocked but 9 times out of 10 it doesn't connect. |
FWIW, when you operate it in Home, it is not operating on the device AT ALL. It is instead running a version on your PC, and the traffic updates are coming over your computer's internet connection. You can prove this by copying the TomTom drive contents to an SD card, and then you can remove the TomTom and it will still operate on TT Home.
This is useful for testing, but also to know that it isn't really working on the device. |
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