TomTom admits device 'leap year' bug

orion_jb2001 · Posted: Wed Apr 04, 2012 3:57 am Post subject:

Agreed Andy. But there has been a lot of damage casused, especially with new customers who are not use to how this company operates. I would imagine anyone who has purchased a unit since 31st March would have sent it back for a refund.

Andy_P · Posted: Wed Apr 04, 2012 4:16 am Post subject:

Of course.... No company wants that sort of hassle and bad press.

But think how many actual product recalls there are in other areas too, such as the car industry.
At least no one has had to send their devices back to TomTom for repair, as some of us "old hands" thought may have to happen this time.
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Kremmen · Posted: Wed Apr 04, 2012 6:30 am Post subject:

I think they would have to be as this is pretty fundamental to the whole ball game !
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DashCam:
Viofo A119 V3

JaguarV12e · Posted: Wed Apr 04, 2012 7:33 am Post subject: Re: My TT Go 1005 is dead too!

Fibre · Posted: Wed Apr 04, 2012 2:29 pm Post subject:

Is this only affecting those devices with App 11.*** or is it others with App 9.4**
I have the TT 740Live and the TT 750Live with App 9.401 and now HOME is asking me -- with no alternative as the tick box is greyed out -- to down load App 9.430 - 55.9 MB -- Is it safe to do so???

I am holding off doing mine at the moment -- till some one answers in here.

I only knew about this as my friend came down with his TT as it wouldn't get a signal after downloading an App 11.*** a couple of days ago.
but he don't use HOME. we tried every thing even a Factory settings -- to no avail. He has gone home to try to connect on line again to see if it comes up with an answer.. Cant connect on my computer as we don't have his programme. Any info I will relay to him.

Thanks
Maurice
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dhn · Posted: Wed Apr 04, 2012 2:41 pm Post subject:

Only affected those using MyTomTom, not Home 2 as with your model.
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David

Fibre · Posted: Wed Apr 04, 2012 2:56 pm Post subject:

Tom59 · Posted: Wed Apr 04, 2012 3:26 pm Post subject:

I have just updated using Home and problem has been cured.
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TT Go 720 (T)
Firmware 9.430. Map: Western Europe V 875.3613

TT iPhone app
V 1.23 Map: Western and Central Europe 2 GB V 965.7286

TT iOS Go Mobile
V 1.1 Map: Western Europe 965.7248

justbrowsing · Frequent Visitor Joined: Nov 10, 2011 Posts: 679

Darren · Posted: Wed Apr 04, 2012 4:52 pm Post subject:

For anyone just joining this thread, TomTom have asked that we post the following information:

SpikeyMikey · Posted: Thu Apr 05, 2012 1:03 pm Post subject:

chrish012000 · Occasional Visitor Joined: Sep 30, 2005 Posts: 9

justbrowsing · Frequent Visitor Joined: Nov 10, 2011 Posts: 679

Andy_P · Posted: Fri Apr 06, 2012 1:34 am Post subject:

orion_jb2001 · Posted: Fri Apr 06, 2012 5:33 am Post subject:

I have downloaded the upgrade and the gps part of the unit has been fine since the upgrade. Part of what happened ealier was a loss of the HD system in services. I am just back from a 2 day trip and have not had any connectionto tomtom services since the initial problem 31 March. An error code of 148 try later. I still think this problem exists from that bodgy upgrade 5 days ago.

jeff

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