Error 1008 when using LIVE services after updating software

Fibre

Error 1008 when using LIVE services after updating to Software 9.400.

I know this is running in another thread
-- along with other several other problems
-- But I had a feeling that it might get "lost" or "swamped" with all the other answers etc.

We have the error code coming up on the 740L and we are unable to get into our LIVE services.. Although I did manage to down load the fuel prices this morning onto the 740.

What will happen next?
Tom-tom have put on their web that "we will be notified"
What will happen then? another Application download?

In the mean time what is happening to our Live Subscriptions.. these are days? weeks? which we will not have.. the use of

Will Tom-Tom make up the difference?

I know this may seem to be a duplicate -- but it is a significant single fault line.

Maurice
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Johnld · Lifetime Member Joined: Mar 04, 2006 Posts: 8

I used to have the dreaded 1008 problem on my 940 Live and the only way round the problem as to use the old Operating System.

However I then got a 1001 Error reading which indicated the SIM card had failed.

Although my unit was out of warranty Tom Tom replaced the SIM FOC
Since then I have been able to accept the latest updates without the 1008 problem recurring

I did post in the other forum and had a message to say that the consensus was that IF a new SIM had been fitted the 1008 problem had been fixed.

Fibre · Posted: Mon Feb 20, 2012 6:25 pm Post subject:

Phone call from Tom-Tom support -after leaving my request for call back -
Basically the have the fault and know what is wrong -

From what I can gather it is a fault on some of the SIM cards that were shipped to the UK
- that is why it is only affecting UK devices and only those with *40 devices.
They have worked around it and have found the answer by Friday night. They then wrote the patch to fix it.

Now they are Beta testing it - in house - and it will be released by the end of this week.
All those who have registered will get an e-mail telling them what to do.
But basically it will come up on Tom-Tom Home as a download to the current Application.

They seem to be genuinely concerned and full of apologies etc.
Compensation is being looked at for the loss of the Live services.

So we can only wait now till the end of the week and see what happens

Maurice
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MrT · Posted: Mon Feb 20, 2012 7:38 pm Post subject:

Let's hope that is not the same fix they wrote when this occured in 9.054 as the fix for this in 9.058 introduced long delays in obtaining data when a network connection is made.
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Drivelux

Rickj2903 · Posted: Mon Feb 20, 2012 8:53 pm Post subject:

PhilH1000 · Occasional Visitor Joined: Jan 15, 2007 Posts: 10

My 540 has the same problem following an app update this week!

Note to self. Always check the forums before updating in future!!!! Mad

vrojohn · Occasional Visitor Joined: Oct 31, 2008 Posts: 11

PhilH1000 as per your note
Me to Sad

Me to

Andy_P · Posted: Wed Feb 22, 2012 4:28 pm Post subject:

The software fix shouldn't be too long coming.

but make sure you contact TT to get credited for any "down time" you suffer.
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Fibre · Posted: Wed Feb 22, 2012 4:35 pm Post subject:

How will we get the software update --Via TomTom Home??

Will we have to do it for all devices -- ie the 740L and my 750L?
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dhn · Posted: Wed Feb 22, 2012 5:15 pm Post subject:

Yes and yes Laughing

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David

PhilH1000 · Occasional Visitor Joined: Jan 15, 2007 Posts: 10

Response from TT Support today. No mention of compsensation (yet). More importantly there is no timescale to resolve!!! Completely unacceptable service particularly since it has happend before.............

'I understand that you are getting Error 1008 after updating the application on the version to the 9.400 version.

Please be assured, I will do my best to give you all possible information regarding this.

I am really very sorry to say, there is some current issue with the LIVE Services on GO 540/740/940 devices after updating the latest application version 9.400.

Our technical team is working diligently to resolve the issue and provide a suitable resolution for all the required features and services. This being a technical issue, a specific time frame can not be given.

Please do not worry, your device is not faulty once this issue gets resolved we will reassign the Live Services for the period you were unable to use it.
I am keeping your case on research in my files until I hear that the patch has been deployed and will let you know as soon as that occurs.

Many apologies for the inconvenience caused to you in this regard.

We thank you for your co-operation and hope to have a resolution very soon.

If you have any further queries then, please do not hesitate to write us, we will be more than happy to assist you.

Thank you for your valuable time and giving me an opportunity to assist you.'

Andy_P · Posted: Wed Feb 22, 2012 5:55 pm Post subject:

MrT · Posted: Wed Feb 22, 2012 6:02 pm Post subject:

Rickj2903 · Posted: Wed Feb 22, 2012 7:09 pm Post subject:

Andy_P · Posted: Wed Feb 22, 2012 7:48 pm Post subject:

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