720T Missing TOC file for TT Home

peasemore

Though TT home lets me update when I try to operate My Go I get message about error as below, and TT Home tries to d/load missing TOC file.

However it never completes that task; any clues.
Laptop is using XP, and my other VISTA ones run OK:

ERROR: Exception: The item you tried to download is not available (URI missing).
Severity: 1105
Stack:
0. chrome://tthome/content/logic/model/ttNavItem.js:547
throw new Exception(this._stringBundle.GetStringFromName("nothingToDownload"));
1. chrome://tthome/content/ui/subtask/emulator/emulatorPage.js:169
makeCallback(this, this.handleError)
2. chrome://tthome/content/ui/subtask/emulator/emulatorPage.js:136
function() { me.downloadEmulator(downloadItem); },
3. chrome://tthome/content/logic/util.js:1147
confirmFunction(result);
4. function openDialogAsWindow chrome://tthome/content/logic/util.js:1113
unloadCallback(result.value);
5. chrome://tthome/content/logic/util.js:1151
this._parentWindow);
6. chrome://tthome/content/logic/util.js:1183
cancelFunction);
7. chrome://tthome/content/ui/subtask/emulator/emulatorPage.js:137
function()
8. chrome://tthome/content/logic/util.js:79
return func.apply(obj, arguments);
9. chrome://tthome/content/logic/comm.js:442
this.successCallback(this.resultXML);
10. chrome://tthome/content/logic/comm.js:430
this._doneCallbacks();
11. chrome://tthome/content/logic/comm.js:277
this.request.onload = function() { me._done(true); }

Time: Thu, 11 Aug 2011 10:14:01 GMT
_________________
Gel
Lifetime Member Thames Valley, Berkshire, UK
Mazda CX-5 built in SatNav- not sure if TT or not. Garmin NUVI in reserve.

dhn · Posted: Thu Aug 11, 2011 11:31 am Post subject:

What were you trying to download? A new map? If so, do you find the map in compressed format here:
c:\documents and settings\yourname\my documents\TomTom\Home\Downloads\Complete\Maps\

If so, you can install the map without using Home. See here:
http://www.tomtomforums.com/general-tomtom-discussion/18197-how-install-downloaded-map-without-using-home.html
_________________
David

peasemore · Posted: Thu Aug 11, 2011 11:37 am Post subject: Response

No map d/load, it's just making "Operate My Go" work.
_________________
Gel
Lifetime Member Thames Valley, Berkshire, UK
Mazda CX-5 built in SatNav- not sure if TT or not. Garmin NUVI in reserve.

Andy_P · Posted: Thu Aug 11, 2011 6:32 pm Post subject:

Normally, it's a .dll file that is needed to be downloaded to get the emulator to work. If that gets downloaded, it might work without the .toc (table of contents) file?
_________________
"Settling in nicely" ;-)

peasemore · Posted: Thu Aug 11, 2011 6:41 pm Post subject: dll

Andy thanks; any idea of name as I guess it'll be in my back up files? Question

_________________
Gel
Lifetime Member Thames Valley, Berkshire, UK
Mazda CX-5 built in SatNav- not sure if TT or not. Garmin NUVI in reserve.

Andy_P · Posted: Thu Aug 11, 2011 6:56 pm Post subject:

I'm not SURE of a name, as I've never noticed one being displayed as it's downloading.

But I THINK the emulator .dlls are stored here (on Win XP anyway):
C:\Documents and Settings\username\Application Data\TomTom\HOME\Profiles\p9rcf8vf.default\extensions

In the extensions folder are several sub-folders called "Navcore.9.058.568435@tomtom.com", "Navcore.9.054.531676@tomtom.com" etc. which I assume are the downloads for each successive software version.

In each of those folders is a bunch of about 14 files. E.g. in the v9.058 folder there are:

9-058-568435-1.dll
chrome.manifest
data.chk
data_3d.chk
data_im1.chk
data_im2.chk
data_is1.chk
data_is2.chk
data_lim.chk
data_lis.chk
data_ra.chk
data_sp.chk
data_ts.chk
install.rdf

Not sure if that's going to be any help to you at all, but there it is! Laughing

_________________
"Settling in nicely" ;-)

peasemore · Posted: Thu Aug 11, 2011 7:00 pm Post subject: Thanks Andy

_________________
Gel
Lifetime Member Thames Valley, Berkshire, UK
Mazda CX-5 built in SatNav- not sure if TT or not. Garmin NUVI in reserve.

dhn · Posted: Thu Aug 11, 2011 8:34 pm Post subject:

The default folder on your unit will likely have a different number than the one on Andy's machine. Otherwise, I think his info is dead on! Laughing

_________________
David

Andy_P · Posted: Fri Aug 12, 2011 2:58 pm Post subject:

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