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Pocket GPS World :: View topic - E-Mail Issues - Support Tickets Disrupted
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E-Mail Issues - Support Tickets Disrupted

 
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MaFt
Pocket GPS Staff
Pocket GPS Staff


Joined: Aug 31, 2005
Posts: 14529
Location: Bradford, West Yorkshire

PostPosted: Tue Jul 26, 2011 11:05 am    Post subject: E-Mail Issues - Support Tickets Disrupted Reply with quote

pocketgpsworld.com
Unfortunately we are having some issues with our email server at the moment. Our emails are not being sent and, therefore, neither are our support ticket replies.

We pride ourselves on our fast turnaround of all our support tickets (usually resolved within an hour, often within a few minutes) and know that these issues will affect our service.

Please accept our apologies if it appears that we have not replied to you. If you still require support can you wait until the 'all clear' has been posted in the discussion thread.

Thanks!

   
 
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MaFt
Pocket GPS Staff
Pocket GPS Staff


Joined: Aug 31, 2005
Posts: 14529
Location: Bradford, West Yorkshire

PostPosted: Tue Jul 26, 2011 3:05 pm    Post subject: Reply with quote

UPDATE: After 5 hours of Darren digging around the server picking out trolls and other little pests the emails *should* all be back up and running, therefore the support system should be working as planned!

MaFt
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Darren
Pocket GPS Staff
Pocket GPS Staff


Joined: 11/07/2002 14:36:40
Posts: 23847
Location: Hampshire, UK

PostPosted: Tue Jul 26, 2011 3:58 pm    Post subject: Reply with quote

Normal service 'should' now be resumed. We're still clearing up some of the mess thanks to a persistent attack on our mail server but the core mail services are now back up and our support desk is now running.
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Darren Griffin - Editor
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