Tom Tom XL Classic - Locked up

Don101 · Occasional Visitor Joined: Feb 21, 2008 Posts: 7

Could someone please help a novice. My 1 year old TT Classic froze when i was trying to download map updates. It will now switch on, following which a bar runs across the bottom of the screen left to right, followed by a sort of splash screen in colour with the words Tom Tom XL. There it stays. It won't switch off - until the battery runs down, is impervious to any finger touches and is not recognised when attached to my PC. It won't do anything basically.
Can somebody suggest what to do please?
Thanks

dhn · Posted: Sat Apr 30, 2011 6:30 pm Post subject:

Try resetting the unit. Either that model has a dedicated reset hole or you need to hold the power button about 10 seconds till you hear the drum rolls. Whichever, try that.
_________________
David

Don101 · Occasional Visitor Joined: Feb 21, 2008 Posts: 7

Thanks for coming back to me. Can't find reset hole but holding the on button for a time turns the screen green!! A further period on the button does then switch the thing off. Otherwise back to square one.

dhn · Posted: Sat Apr 30, 2011 8:59 pm Post subject:

Connect to the computer. Make an Explorer, not Home backup of your unit's contents. Then format the unit, don't use quickformat.

Restore your backup. Any better?
_________________
David

Don101 · Occasional Visitor Joined: Feb 21, 2008 Posts: 7

thanks I'll try that as soon as I have a mo and let you know. Last time the pc wouldn't recognise it but I think I have to try the reset while connected to pc?

dhn · Posted: Sun May 01, 2011 12:02 pm Post subject:

Yes, some find the unit is recognized by doing it that way.
_________________
David

Don101 · Occasional Visitor Joined: Feb 21, 2008 Posts: 7

Hi David. During backup was informed that file ttgo.bif was corrupted and could not be copied.
When I first connected to TT home it tried to download update - so I let it do that in case that might have fixed the problem. However the downlaod aborted and the same problem was flagged - could not delete file G://ttgo.bif
Any thoughts on that?

Don

like the flag by the way - have quite a few relatives across the pond in Ontario

Andy_P · Posted: Sun May 01, 2011 6:32 pm Post subject:

Thar's your problem then....

If you really cannot delete ttgo.bif (have you tried deleting it? Or renaming it or moving it?) it doesn'y matter too much.

What you need to do is make a backup in smaller "chunks", copying everything EXCEPT ttgo.bif to the PC. It's vital you make this backup before going further.

DON'T use Home for this. If it insists on starting up... just shut it down again!

Once you've done the backup, you should be able to reformat the TT drive (set it to fat32 format), and then copy everything back onto it from the backup.

The ttgo.bif file should get re-created when it boots up for the first time.

Don101 · Occasional Visitor Joined: Feb 21, 2008 Posts: 7

Thanks. Yes made the backup without ttgo.bif But then noticed under all the other open windows on my pc that a little windows message was telling me the 'disk' had a problem and offered to fix it. So I let it run and lo and behold it did just that. I followed that with a TT update which Home was offering me and all downloaded without problem and we are now back up and running.
Many thanks to both of you for setting me off in the right direction.

Don.

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