Need your help to replace a Satmap & maps

Xcell1 · Occasional Visitor Joined: Apr 12, 2011 Posts: 12

OK I've just done what you all secretly fear doing, I drove off with my satmap on the roof of the car and it has disappeared without trace. My insurance doesn't cover me for stupidity, so I need to replace the whole lot at my own expense and I'm looking for some help to do it as cheaply as possible.

I had a self centred 110kmx110km 1:25K map and a whole of Scotland 1:50K map which were on a single card. I bought these separately from Satmap and had paid for them to be consolidated and made toggable on one card
I had free access to the online route planner because I bought it 3 years ago and had registered my unit
I had the rechargeable battery

The best idea seems to be to by a UK Plus unit with complete 1:50K GB map which I've seen new at between £320 and £370 on Amazon and others, then send the map card to Satmap and buy a new self centred 110kmx110km 1:25K map and get the two consolidated and made toggable on one card at an additional cost of £200 + £15 + £15 (overall total minimum £550 plus postage gulp!!)

Can you advise me if there are problems with the above approach (I want to make sure I don't get an old unit with out of date software or software platform)

Is there any chance I could get Satmap to replace my maps free? I did buy them from Satmap and they consolidated them separately so they should have a record, also I have reported the unit lost to the police so I've got a lost and found No, I would be prepared to buy the replacement unit direct from them to prove that I was indeed replacing a lost unit, I'd probably go for the Bike bundle at £347 if that was the case.

A couple of other minor points which are clouding my decision making, I presume my access to the online planner will still be valid from my last machine (I need to know this if I go down the Bike bundle route) but will it complicate things when I try to sync with my new machine?

Is there any news of a replacement for the Active 10? Although I've no complaints about the features, it's getting a bit long in the tooth for a gadget and I'd hate to have a new model coming out in 6 months time having just spent a small fortune.

Rogerfrit · Posted: Wed Apr 13, 2011 10:07 am Post subject:

I would send the above mail to Satmap Customer Service.
As an existing customer, they may be able to come up with a deal for you.
Always worth a try.......

sussamb · Posted: Wed Apr 13, 2011 10:31 am Post subject:

From Satmaps FAQs:

The access to the Route Planner and Route Share Network is linked to the original purchase and cannot be transferred.

so you could be out of luck there Sad

mikealder · Posted: Wed Apr 13, 2011 4:52 pm Post subject:

Give them a ring on 0845 873 0101 and see what they can offer to do - Mike

rothers · Regular Visitor Joined: Mar 28, 2007 Posts: 134

FrequentFlyer · Posted: Wed Apr 13, 2011 8:06 pm Post subject: If you can , .....

Please let us know how you get on, as I've often wondered the same thing, 'what if?'

Xcell1 · Occasional Visitor Joined: Apr 12, 2011 Posts: 12

Full marks to Satmap, they are replacing all my maps for an admin charge of £15, all I had to do was provide proof of purchase (order No from email conformation). They have advised that my existing registration would still be valid, so I should still have access to the route planner even with a new machine, regardless, for the replacement unit I've decided to go for the UK Plus option with full 1:50K UK map, this should keep things simple for registration, syncing, upgrades and will give me the full UK map as a nice to have back up plus with a voucher for a third off a 1:25K 60x60km map it gives me an excuse for a new map! I will be backing up my data in future as a record of what I have and the lanyard will never leave my neck until I am safely at home!

FrequentFlyer · Posted: Mon Apr 25, 2011 2:35 pm Post subject:

Excellent news....I wonder if it's still £15 if you have 8 maps on one cards ?

Xcell1 · Occasional Visitor Joined: Apr 12, 2011 Posts: 12

I assumed the charge was for the cost of a new card and P&P, so provided Satmap had already consolidated them at some point in the past it shouldn't be much different regardless of the number of maps. As a point of note my new machine is noticeable faster when scrolling and zooming in (not enough to justify replacing an old machine I hasten to add, but at least a small silver lining in the sorry affair!). I should also have said thanks to all of you who replied to my original post.

sussamb · Posted: Mon Apr 25, 2011 5:02 pm Post subject:

Gald it all sorted for you and what great customer service ... almost makes me want to go out and buy a satmap but suspect my trusty Etrex will have to last a while longer yet!

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