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Problem Downloading Fuel Prices
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shires999
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Joined: Nov 09, 2006
Posts: 95

PostPosted: Mon Oct 04, 2010 8:19 am    Post subject: Problem Downloading Fuel Prices Reply with quote

Is anyone else having problems downloading the fuel prices ?

When I try and download them via Home I keep getting an error message saying that the file is invalid. I've tried removing all fuel prices from the device and my PC and re downloading the file again but I keep getting the same message.
It seems as if the file being downloaded is corrupt.
I've reported it to Tomtom but just wondered if anyone else has the same problem.

I've got a TT XL Live running the latest maps and navcore

and yes I know the data can be a bit dodgy but it seems to be reasonably accurate where I live.

Thanks
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MrT
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Joined: Nov 14, 2003
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Location: Surrounded by A1, M1 & M25

PostPosted: Mon Oct 04, 2010 8:43 am    Post subject: Reply with quote

The file you are downloading is corrupted and you will just have to wait for the next release which will probably be some time today.
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Drivelux
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PaulB2005
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Joined: Jan 04, 2006
Posts: 9323
Location: Durham, UK

PostPosted: Mon Oct 04, 2010 8:44 am    Post subject: Reply with quote

I had the same problem on Saturday. I've just unticked it for now and will try again in a few days. It appears the CAB file is 0kb in size for some reason.

I don't use it but download all the updates every now and then just in case I need it for some reason.
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DennisN
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PostPosted: Mon Oct 04, 2010 10:17 am    Post subject: Reply with quote

You should all consider THIS topic. Evil or Very Mad
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Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!
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shires999
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Joined: Nov 09, 2006
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PostPosted: Mon Oct 04, 2010 10:25 am    Post subject: Reply with quote

MrT wrote:
The file you are downloading is corrupted and you will just have to wait for the next release which will probably be some time today.

I would have thought tnhat if teh file being downloaded from Tomtom was corrupted tehn everyone will be having teh problem.
I'll try again tomorrow though to see if it's sorted.
Thanks
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AlanH
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Joined: Sep 06, 2004
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PostPosted: Mon Oct 04, 2010 3:26 pm    Post subject: Reply with quote

Had this problem yesterday. Other files updated OK without a problem.
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IanS100
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Joined: May 05, 2008
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Location: Southport

PostPosted: Mon Oct 04, 2010 9:22 pm    Post subject: Reply with quote

I've had the same problem today!
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sangwell
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Joined: May 27, 2006
Posts: 5

PostPosted: Tue Oct 05, 2010 8:22 am    Post subject: Reply with quote

Also had the same problem here, have emailed TT but do not expect a quick answer.

Yet another instance of paying for "Live" services that do not work.

I often wonder how up to date the live info is anyway, having travelled home last night being constantly told of an 11 minute delay on my route.

I must have blinked and missed it.
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MrT
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PostPosted: Tue Oct 05, 2010 8:26 am    Post subject: Reply with quote

A newer version of fuel prices has been released today and yet again it has an empty cab file.
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Darren
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Joined: 11/07/2002 14:36:40
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PostPosted: Tue Oct 05, 2010 8:43 am    Post subject: Reply with quote

As it's being dropped from new models it seems reasonable that it won't be long before it's gone from existing subscriptions too.
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shires999
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Joined: Nov 09, 2006
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PostPosted: Tue Oct 05, 2010 9:23 am    Post subject: Reply with quote

Darren wrote:
As it's being dropped from new models it seems reasonable that it won't be long before it's gone from existing subscriptions too.

If it is being dropped I would hope to get some sort of refund then aas we wouldn't be getting the full Live services from that advertised when we signed up
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Darren
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PostPosted: Tue Oct 05, 2010 9:25 am    Post subject: Reply with quote

It's no longer offered in the LIVE services package for GO 1000 and VIA.

Why I do not know, perhaps because the data was so hopelessly poor and out of date!

I'd guess they will keep it running for existing customers until their subscription expires.
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gazza70
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Joined: Feb 28, 2006
Posts: 129

PostPosted: Tue Oct 05, 2010 11:32 am    Post subject: Re: Problem Downloading Fuel Prices Reply with quote

shires999 wrote:
Is anyone else having problems downloading the fuel prices ?

When I try and download them via Home I keep getting an error message saying that the file is invalid. I've tried removing all fuel prices from the device and my PC and re downloading the file again but I keep getting the same message.
It seems as if the file being downloaded is corrupt.
I've reported it to Tomtom but just wondered if anyone else has the same problem.

I've got a TT XL Live running the latest maps and navcore

and yes I know the data can be a bit dodgy but it seems to be reasonably accurate where I live.

Thanks













i have had this problem since i updated to the new software,
i have been in contact with tomtom, we have stripped my 540 tomtom and rebuilt the software on it and it still has the same problem, it seems tomtom are stumped on this .
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IanS100
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Joined: May 05, 2008
Posts: 870
Location: Southport

PostPosted: Tue Oct 05, 2010 3:54 pm    Post subject: Re: Problem Downloading Fuel Prices Reply with quote

gazza70 wrote:

i have had this problem since i updated to the new software,
i have been in contact with tomtom, we have stripped my 540 tomtom and rebuilt the software on it and it still has the same problem, it seems tomtom are stumped on this .


As it's affecting a number of people it's more likely to be a TomTom fault - maybe this is their remedy for the abysmally inaccurate Fuel Prices information Rolling Eyes


Last edited by IanS100 on Tue Oct 05, 2010 3:56 pm; edited 1 time in total
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shires999
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Joined: Nov 09, 2006
Posts: 95

PostPosted: Tue Oct 05, 2010 3:55 pm    Post subject: Reply with quote

It's been fine for me until last Friday when it just stopped working.

I've had a response from Tomtom who say there is a temporary issue with tehir servers and they are giving it their highest priority !!!
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