GO 1000 Live - Reviewed

Darren · Posted: Thu Sep 30, 2010 3:56 pm Post subject:

Having discussed this with our colleagues at GPSPassion and Pocketnavigating.de, the concensus is that we all advise potential customers do not buy if third party POIs are required until such time that support is offered.

This launch could prove very interesting, PocketNavigating.de ran a poll (which we'll emulate) asking for users opinions. So far it stands at:

71% were interested but changed their minds when they discovered loss of features
19% are interested but waiting for more buyer feedback or updates
6% not interested
3% will buy the device anyway
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Darren Griffin

Graham-P · Occasional Visitor Joined: Feb 09, 2005 Posts: 16

1% Don't know Question

dhn · Posted: Thu Sep 30, 2010 4:19 pm Post subject:

Darren · Posted: Thu Sep 30, 2010 4:33 pm Post subject:

So that's your forum, the biggest French one, the biggest German one and the biggest UK one!
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Darren Griffin

Andy_P · Posted: Thu Sep 30, 2010 6:13 pm Post subject:

... and it's not as if we didn't warn them months ago!

Still, we should look on the bright side. I think there was a time when they wouldn't have listened at all.

mow · Posted: Thu Sep 30, 2010 7:05 pm Post subject:

Lots of complaints about the 1000/1005, but also lots of orders - very strange.

Andy_P · Posted: Thu Sep 30, 2010 7:39 pm Post subject:

mow · Posted: Thu Sep 30, 2010 8:20 pm Post subject:

Guivre46 · Posted: Thu Sep 30, 2010 8:48 pm Post subject:

Andy_P · Posted: Thu Sep 30, 2010 9:13 pm Post subject:

mow · Posted: Thu Sep 30, 2010 10:21 pm Post subject:

I really don’t want to burst your bubble, but do you really think this forum has a mass impact on the market. These units will be stocked by all major retailers both online and in retail outlets, they are no fools and know the market potential. I can’t pretend to know the expected turnover in the UK and Europe but it must be in the tens of thousands (someone will no doubt tell me, facts please not fiction).
I am sure the “connoisseurs do have some influence” but get real, it’s a tiny percentage of potential total sales.
Where is “they can’t deliver” coming from? Insider information or just pure trouble making. They will deliver, probably later than first estimated but that happens in all businesses for all sorts of reasons.
I will restate my first thoughts which remains that the lack of an open system has clearly annoyed many “connoisseurs” but the attack that has followed on the Company and its product is losing credibility through unfounded comments.

Guivre46 · Posted: Thu Sep 30, 2010 11:41 pm Post subject:

So what do people look for in a satnav? Ease of use, reliability, availability and accuracy of information. Also what the competition is offering. TT have suffered significant software problems with x40 and x50 models, which will have damaged their reliability score. So what have customers done? Some will never have connected to Home and may have continued to run their devices in 'out of the box' condition. On the evidence in this forum, many will have had an OK experience. Some will have connected to Home and had their device corrupted, then gone through the rigmarole of asking for CS assistance, which seems not to be that helpful. Some presumably put their device in a drawer and forget their experimentation with satnav, others come here and get assistance, some still take a hammer to their device out of frustration. Tomtom has lost the trust of many on this forum, there was a hope that the G1K would be a turning point in a difficult 18 months, but the specification is not a major upgrade, the lockdown of software is not believable to people who spend considerable time and expertise restoring corrupted software. You're saying give the company a chance, but the surprising thing is that so many have stayed so long. I think people still want to stay with TT, a system they love [and hate], but most see the G1K as the make or break issue.

..and I'm not attempting to speak for the forum, just summarising my own view of the experiences of people reporting TT issues. Personally my 530 has been fine. Reading Forums has enabled me to reactivate an old One XL I thought I had terminally damaged. I now appreciate what a simple, reliable, and robust little machine it is. I hope TT succeeds, but I have begun to look at what the competition is offering, the first time I have ever looked outside TT.
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Mike R [aka Wyvern46]
Go 530T - unsupported
Go550 Live [not renewed]
Kia In-dash Tomtom

Andy_P · Posted: Fri Oct 01, 2010 1:14 am Post subject:

mow · Posted: Fri Oct 01, 2010 8:03 am Post subject:

Andy
Clearly we are not going to agree on this one.
From early in this thread, indeed page one, it was quoted “As it's not the release version it is unfair to dwell too much on this.” And from what I read there have been countless comments on pre production performance from then on.
Your comment on page 11, quote “that’s one” sums it up. Take a look at the Retailers stocking the product, Amazon, Tesco, Comet, Halfords. Do you really think they believe no one will buy it. There are also posts from members relating to “my order” so don’t let’s get silly.
As far as delivery is concerned do you have any idea about the complexities of launching a product? There are a hundred and one reasons why delays occur altering “Expected dates” it’s life, it happens, not only production issues but from customs documentation processing through container handling and routing. That’s why it is an expected delivery date. I do however believe that Companies should be honest and inform customers of deliver issues on a regular basis.
I am sure some will move away from Tom Tom (actually I’m not because of HD Traffic) and will find all the other brands are full of similar issues. Look at the Garmin 37xx thread !

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