TomTom Wont Start

x7r3me · Occasional Visitor Joined: Feb 24, 2007 Posts: 10

Hey guys. Yesterday I plugged in my TomTom XL to TomTom Hme and it was searching for updates (GPS fix / Traffic etc) but I pulled out the usb cable without ejecting.

Now my TomTom doesn't boot up at all.

I have tried all the reset methods (paper clip).. 15 seconds - 30 seconds.. Hold down power button.. (held it down for more than 5 minutes!) and still nothing.

Plugging in TomTom via usb doesn't work as it is not recongised.

It is 100% charged..

What do you think is wrong with the device? It has been working for over 4 years... and yesterday Bam.. it went...

I have asked TomTom to repair it.. I need to send it in and they will quote me

Please Help me... thanks guys... look forward to your replies.

mikealder · Posted: Fri Aug 27, 2010 1:40 pm Post subject:

Plug the unit in to your PC, reset the TomTom then let it boot up as far as is possible, if Home starts up shut Home down as its not needed for this.

Start Windows Explorer on the PC and look through the drive letters it lists, can you see one that applies to your TomTom? If so click it to open the drive, can you now see files and folders?

If you can check the above and report back we can then prescribe further action to take - Mike

x7r3me · Occasional Visitor Joined: Feb 24, 2007 Posts: 10

x7r3me · Occasional Visitor Joined: Feb 24, 2007 Posts: 10

Someone told me to use Clear flash

http://uk.support.tomtom.com/app/answers/detail/a_id/6178/?locale=en_GB

How would this help if my TomTom wont boot up?

Look forward to your replies.

thanks guys

mikealder · Posted: Fri Aug 27, 2010 3:27 pm Post subject:

If it won't boot up then clear flash won't be any use, get an RMA code and send it back for a repair quote - Mike

Guivre46 · Posted: Fri Aug 27, 2010 4:10 pm Post subject:

Did you actually do a reset whilst it was plugged in to your computer?
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Mike R [aka Wyvern46]
Go 530T - unsupported
Go550 Live [not renewed]
Kia In-dash Tomtom

x7r3me · Occasional Visitor Joined: Feb 24, 2007 Posts: 10

dhn · Posted: Fri Aug 27, 2010 4:36 pm Post subject:

Ask Mikealder here to post his guide for the battery removal of your unit, or close to it. Nothing else to lose.
_________________
David

mikealder · Posted: Fri Aug 27, 2010 6:18 pm Post subject:

As you have stated this "XL" has a reset switch I assume thats a hardware reset switch in the base so it shoulde also have an SD card slot, is there a memory card in the SD slot in the base of the device?

If not simply copy your back up to a memory card of sufficiant capacity and insert it to the slot and then try switching the device on, although I am starting to think that perhaps the reset switch is broken causing this problem (device in reset all the time due to the switch stuck in which is something that used to affect the x10 series) - Mike

x7r3me · Occasional Visitor Joined: Feb 24, 2007 Posts: 10

Hi. You are correct in saying that there is an SD card. I do not have an SD card in the unit at the moment or ever for that matter... but I will try and copy a backup to a spare SD and see what happens.

I also read about the reset switch being stuck problem.. but when I use the paper clip I can here the 'clicking' signalling the switch is going from the up position to the down position meaning it isn't stuck...

Am I correct in saying that my reset switch is still intact or could there still be a problem with it?

Many thanks for your help guys

mikealder · Posted: Fri Aug 27, 2010 7:24 pm Post subject:

Try the SD Card route first as thats a nice easy way to recover a dead device if the internal Flash memory has fried itself, if that fails though AFAIK the only option is a return to TT or consider the purchase of a newer unit (probably work out around the same price as the repair TBH) - Mike

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