TOMTOM killed my TOMTOM with map update !!!

[Phil-w]

Hi,
I would just like to thank tomtom for the excellent map update service. I now have a useless Live XL unit.

I wonder if anyone else has had this problem..

Unit starts up OK,
select Navigate to,
select address,
then select anything else on that screen, City, postcode etc it just sits there and then resets itself.

I have downloaded the latest postcodes just incase that was the problem.

I can navigate to a favourite or recent destination but nothing on the next screen..

If all else fails, how do I roll back to previous map....

HELP !!!

Phil-w

[Robin2]

Assuming that you followed PGPSW advice and took a Windows Explorer backup before updating, you have no problems. Connect your device to your PC and with the device switched on (but not using TomTom Home) open My Computer and double click on your device (it could be E, F, G etc but will usually show the TomTom logo. Format your device and copy the information you have from your backup into the device. You should now be back where you were before updating. You can then try again to download the new maps.
If you didn't take a Windows explorer backup you have problems. All you can try is to phone TomTom Support and explain the circumstances.
Robin
_________________
TomTom One v3 Europe, Navcore 7.903, Western Europe 835.2420
TomTom Go 720 Europe, Navcore 8.351, Western Europe 855.2884
Satmap Active 10
Plus a lot of other PDA GPS kit, seldom used

[Phil-w]

Hi,
I do have a REAL backup, not the last one but 1 before that, I suppose at least it will (should work !)

I will have to try TT I suppose first..

Thanks

Phil-w

[Phil-w]

A result !!!

If anyone experiences problems of a similar nature it is worth trying running your TT from your copy of HOME on a PC via USB.

I suddenly remembered I had a problem with an old TT unit and recovered it via the Remote operation through home. That time I couldn't get past the boot screen but when I connected and used the romote operation I was able to get it working OK, when I then disconnected the TT and started it up, all was well...

Anyway, further to my fault report above I was able to get to the postcode bit, soon as clicked on it the PC appeared to lock up for a few minutes. All of a sudden it popped up with postcode but for some reason the country was Andora !!

I changed it to UK and set a few routes. All appeared well so I disconnected properly and tried it normally and all is well.

Looks like that is the 2nd time it has saved my bacon...

Just thought I would report incase it helps anyone else in a similar boat..

Phil-w

[mikealder]

We see you’re using an ad-blocker. We’re fine with that and won’t stop you visiting the site.
Have you considered making a donation towards website running costs?.
Or you could disable your ad-blocker for this site. We think you’ll find our adverts are not overbearing!