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DennisN
Tired Old Man
Joined: Feb 27, 2006
Posts: 14892
Location: Keynsham
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 Posted: Mon Jun 14, 2010 6:33 pm Post subject: |
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See above - last Thursday I bought the 12 month subscription to Live Services. All my services now show valid until 19/7/2010. But ever since I paid, my HD Traffic hasn't worked. I know it hasn't been HD Traffic server problems because my XLLive alongside it had traffic service working all the time.
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Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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AndyVaughan
Lifetime Member
Joined: Apr 13, 2006
Posts: 1500
Location: Rossendale
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| Posted: Mon Jun 14, 2010 7:21 pm Post subject: |
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Dennis
Delete your username and password from the TT so that it logs in as anonymous and then doesn't offer you any services.
Then put your details in again and see what happens. |
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DennisN
Tired Old Man
Joined: Feb 27, 2006
Posts: 14892
Location: Keynsham
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| Posted: Mon Jun 14, 2010 7:45 pm Post subject: |
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That sounds cute, Andy (and somewhat more attractive than waiting the two working days promised by TT).
Now, if you can only gimme a hint as to how I delete myself from the thing??? Can't seem to find anywhere to do this - My Account simply requires me to log in. If I backspace out my email details, it just hangs.
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Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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2216
Regular Visitor
Joined: Dec 10, 2005
Posts: 245
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| Posted: Mon Jun 14, 2010 8:08 pm Post subject: |
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I thought I would check My Services and it looks like TT have given me six months Live for nothing.
HD traffic which should expire 29/11/10 now 22/5/11
Unknown Product Name [9195] ( Safety Alerts ) 22/5/11 ; camera icon
Safety Alerts 22/5/11
Fuel prices Europe 22/5/11
Unknown Product Name [9802] (Google ) 22/5/11 ; Google icon
Local Search with Google 29/11/10
Unknown Product Name [9803] TT weather 22/5/11 ; weather icon
TT weather 29/11/10
QuickGPSfix 22/5/11
Why are some services repeated but with unkonwn product name?
TT XL Live IQ
App 9.052.520930.2
Boot 5.5138
W and CE 2gb 845.2645 |
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PaulB2005
Pocket GPS Moderator
Joined: Jan 04, 2006
Posts: 9323
Location: Durham, UK
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| Posted: Tue Jun 15, 2010 7:24 am Post subject: |
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| Quote: | | I thought I would check My Services and it looks like TT have given me six months Live for nothing. |
Yes that's right. They did this after dropping the price. See gatorguy6996's post at Mon Jun 14, 2010 4:54 pm above...
| Quote: | | Why are some services repeated but with unkonwn product name |
I have the same. It'll probably sort itself out once the account ammendments are done. |
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phillevy
Regular Visitor
Joined: Mar 01, 2006
Posts: 90
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| Posted: Tue Jun 15, 2010 8:18 am Post subject: |
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| I'm still unsure whether to pay the £47.50 now, or wait to see what happens when my next monthly payment is due - I don't want to risk having a sudden loss of service, however I also don't want to pay them twice. |
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PaulB2005
Pocket GPS Moderator
Joined: Jan 04, 2006
Posts: 9323
Location: Durham, UK
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| Posted: Tue Jun 15, 2010 8:23 am Post subject: |
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| According to gatorguy6996s post above your monthly payments will drop to €4.95, so my guess is they will continue to charge you monthly at that rate. Unless you contact them and arrange otherwise... |
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JockTamsonsBairn
Lifetime Member
Joined: Jan 10, 2004
Posts: 2777
Location: Bonnie Scotland (West Central)
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| Posted: Tue Jun 15, 2010 9:54 am Post subject: |
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| PaulB2005 wrote: | | Quote: | | Why are some services repeated but with unkonwn product name |
I have the same. It'll probably sort itself out once the account ammendments are done. |
Paul,
Did you have to do anything, to get the extension? Looking at mine, my HD Traffic (the only one I'm really interested in) still expires in June 2011. If you remember from the LIVE renewal - cheapest option thread, I added a year on in May. I've got the Unknown Products, but they expire at the same time or in the past!
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Jock
TomTom Go 940 LIVE (9.510, Europe v915.5074 on SD & 8.371, WCE v875.3613 on board) |
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PaulB2005
Pocket GPS Moderator
Joined: Jan 04, 2006
Posts: 9323
Location: Durham, UK
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| Posted: Tue Jun 15, 2010 10:13 am Post subject: |
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I didn't get an extension.  I suspect it'll be added automagically.
Mine still runs out in 10 days time (26 June 2010) but i have got the multiple "Unknown Product Name" items listed, some of which ran out in 25 May 2010. However i suspect this is due to the 1 month and 1 day compensation i received for outages and various other problems with the LIVE Services as 25 May 2010 would have been the day it expired had i not had those extensions. |
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MrT
Frequent Visitor
Joined: Nov 14, 2003
Posts: 2143
Location: Surrounded by A1, M1 & M25
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| Posted: Tue Jun 15, 2010 6:04 pm Post subject: |
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All my odd ones have disappeared this evening but no sign of any extension.
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Drivelux |
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AndyVaughan
Lifetime Member
Joined: Apr 13, 2006
Posts: 1500
Location: Rossendale
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| Posted: Tue Jun 15, 2010 7:17 pm Post subject: |
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| DennisN wrote: | That sounds cute, Andy (and somewhat more attractive than waiting the two working days promised by TT).
Now, if you can only gimme a hint as to how I delete myself from the thing??? Can't seem to find anywhere to do this - My Account simply requires me to log in. If I backspace out my email details, it just hangs. |
Just before you get to your email address bit it asks if you have a TT account - answer No and it removes all of your details.
Just checked on the XL LIVE and with Nav9 it doesn't remove your details!
Maybe enter a bogus email address and password so that it fails and then reenter your details?
Only other way round I can think of is the usual reset (power`button and software reset) as well as a couple of clear flashes for good measure. |
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Seamaster
Frequent Visitor
Joined: Jun 05, 2006
Posts: 331
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| Posted: Tue Jun 15, 2010 9:16 pm Post subject: |
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| gatorguy6996 wrote: | | ...customers who already paid one year subscription will see their remaining months of services to be doubled... |
Fair play to Tomtom for that. A gesture I appreciate.
Has anyone checked the Live services on their unit to see if their dates have been extended? |
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DennisN
Tired Old Man
Joined: Feb 27, 2006
Posts: 14892
Location: Keynsham
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| Posted: Tue Jun 15, 2010 11:29 pm Post subject: |
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| AndyVaughan wrote: |
Maybe enter a bogus email address and password so that it fails and then reenter your details?
Only other way round I can think of is the usual reset (power`button and software reset) as well as a couple of clear flashes for good measure. |
I've tried the dud email address, doesn't do anything (actually accepts it and changes my account registered email address. Going back and re-entering my proper address doesn't make any difference!!)
I also tried a Factory reset. Equally no result (fortunately I don't have a great deal in Mapsettings.cfg).
I have a suspicion I may have another dud unit - but it worked OK until I paid for the HD Services!
This had to happen two days before I go off on holiday taking it with me (Greece map on it)! I wonder what the chances are of TT sorting it out before I go - then I'll be out of the country for three weeks whilst they are answering me and telling me to format, download, clearflash, kiss my ******* and all that lot. And if I don't answer they'll close the "issue", "challenge", "question". 
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Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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JockTamsonsBairn
Lifetime Member
Joined: Jan 10, 2004
Posts: 2777
Location: Bonnie Scotland (West Central)
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| Posted: Wed Jun 16, 2010 2:01 am Post subject: |
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| MrT wrote: | | All my odd ones have disappeared this evening but no sign of any extension. |
Ditto!!
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Jock
TomTom Go 940 LIVE (9.510, Europe v915.5074 on SD & 8.371, WCE v875.3613 on board) |
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phillevy
Regular Visitor
Joined: Mar 01, 2006
Posts: 90
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| Posted: Wed Jun 16, 2010 9:12 am Post subject: |
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| Just had a reply from TT - I can keep monthly payments - they will automatically go down to £3.99 next month, however if I cancel I wont be able to go back to monthly. As there is virtually no saving paying a year upfront I'm keeping to monthly. |
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