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Pocket GPS World :: View topic - 12 months maps and live device stolen
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12 months maps and live device stolen

 
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central
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Joined: Feb 10, 2005
Posts: 14

PostPosted: Sun Mar 20, 2011 11:38 am    Post subject: 12 months maps and live device stolen Reply with quote

Hi my daughter had her xl live stolen, I'd paid for 12 months advance live services and map updates.

When I associate a different device with her account, will the subscription I have paid for be transferred on to her new device, or will I need to contact tomtom to do this?

Thanks
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technik
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Joined: Mar 18, 2004
Posts: 788
Location: Midlands UK

PostPosted: Sun Mar 20, 2011 11:48 am    Post subject: Reply with quote

You will need to contact TomTom.

They may ask for receipts of the old and new TomTom to prove you are the owner.
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Garmin 2548LMT-D; 2599LMT-D
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Andy_P
Pocket GPS Moderator
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Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London

PostPosted: Sun Mar 20, 2011 9:46 pm    Post subject: Reply with quote

TomTom's instinct (or the script the droids work to) is to say 'no', but it has been done in the past in theft cases. You need to throw yourself on their mercy, and be persistent.
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henryg
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Joined: Jul 05, 2005
Posts: 78

PostPosted: Mon Mar 21, 2011 10:41 am    Post subject: Reply with quote

It should also help to have a police report. TomTom were very helpful when mine was recovered having been stolen, but with the maps corrupted.

I had thrown away everything as I never expected to see it again, but once I was able to provide them with evidence from the police, they were great. Once I reached the right person!
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IanS100
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Joined: May 05, 2008
Posts: 870
Location: Southport

PostPosted: Mon Mar 21, 2011 12:39 pm    Post subject: Reply with quote

When I bought the 550 Live, passing the old 520 to my daughter, I rang TomTom to have the map update subscription transferred to the new device which they did without fuss.
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andy-c1
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Joined: Feb 05, 2005
Posts: 1039
Location: East Sussex

PostPosted: Mon Mar 21, 2011 7:02 pm    Post subject: Reply with quote

henryg wrote:
Once I reached the right person!


that's the problem ..they probably have 1000 staff members but only 1 knows what he's doing ,the rest just read a script
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