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Chocki Occasional Visitor
Joined: Jun 16, 2004 Posts: 21
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Posted: Thu Jul 08, 2004 1:15 am Post subject: |
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By the way, my serial number started with X 309....... |
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NMatthew Lifetime Member
Joined: Jan 26, 2004 Posts: 113 Location: Norfolk
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Posted: Thu Jul 08, 2004 7:12 am Post subject: |
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You need to report the fault at www.tomtom.com (click on Support).
Make yourself an account there, search the FAQs and then you'll be able to e-mail them. You'll get an incident number in return.
The support people will respond, probably suggesting you let the battery fully discharge and then recharge it. If that fails they will give you the URL for getting an RMA number and sending it back.
I don't think the repairs department take things back unless you've been through support.
Neil _________________ Audi TT Coupe Quattro
BMW 535d M Sport Touring |
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andrewh Regular Visitor
Joined: Jun 18, 2004 Posts: 64 Location: Belgium
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Posted: Thu Jul 08, 2004 9:44 am Post subject: |
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Neil,
I just received a new TT BT and it has serial number X4060XXXXXX. I suspect that they are constantly updating the thing. I am yet to have heat related problems but do not leave it in sunlight for too long. I keep it in the central armrest cubby hole which is probably not too hot.
Andrew |
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Chocki Occasional Visitor
Joined: Jun 16, 2004 Posts: 21
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Posted: Thu Jul 08, 2004 11:52 am Post subject: |
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Thanks for the info Neil, just filled in the e-mail as per instructions. Now to see how fast support respond. |
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gokhart Regular Visitor
Joined: Jun 17, 2004 Posts: 112 Location: London
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Posted: Thu Jul 08, 2004 11:11 pm Post subject: |
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oh dear, mine is a X40400.....
hmm... hope I don't experience problems. Only had it 2-3 weeks now |
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lost_boy Occasional Visitor
Joined: Apr 17, 2004 Posts: 3 Location: London
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Posted: Sat Jul 10, 2004 9:57 pm Post subject: |
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My TomTom Bluetooth GPS will turn on and off, but the green light stays on constantly and it is not possible to make a blutooth connection.
Unlike the rest of you though, my fault doesn't seem to be heat related. I never leave it in the glove box, but always take it with me when I leave the car. It was working perfectly when I popped to the shops, but after being switched off and walked round sainsburys this afternoon, it started displaying this fault.
I've emailed tomtom, and am currently discharging the unit to see if that will solve the problem. Am guessing I will end up sending it back for repair though |
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Chocki Occasional Visitor
Joined: Jun 16, 2004 Posts: 21
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Posted: Thu Jul 15, 2004 1:24 pm Post subject: |
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Lost Boy, your fault is exactly the same as what I experienced, and a brand new BT GPR receiver arrived about a half hour ago, 1 week after my first contact with TT, not to bad I'd say, cost me nothing either.
Status reported that my receiver was repaired, but the replacement starts with the serial code X406 so is new.
Now to test it, and I have a nice long drive down to London in a bit as well. |
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lost_boy Occasional Visitor
Joined: Apr 17, 2004 Posts: 3 Location: London
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Posted: Fri Jul 16, 2004 9:48 am Post subject: |
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Sent my gps unit back yesterday, so hopefully should have a new one back in a week or so |
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gokhart Regular Visitor
Joined: Jun 17, 2004 Posts: 112 Location: London
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Posted: Fri Aug 06, 2004 5:25 pm Post subject: |
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what serial numbers are the new TT Bluetooth receivers coming with at the moment.
Anyone had any problems with the 40's ?? _________________ IPAQ 2210 Rom 1.00 CF 512MB
TT3 / TTBT & Fortuna Clip-On |
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gokhart Regular Visitor
Joined: Jun 17, 2004 Posts: 112 Location: London
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Posted: Fri Aug 06, 2004 5:26 pm Post subject: |
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gokhart wrote: | with the 40's ?? |
I mean X4040 _________________ IPAQ 2210 Rom 1.00 CF 512MB
TT3 / TTBT & Fortuna Clip-On |
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carl_w Lifetime Member
Joined: Mar 13, 2004 Posts: 242
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Posted: Fri Aug 06, 2004 11:32 pm Post subject: |
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Is the serial number on the barcode? Mine's rubbed off |
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