Home PageFacebookRSS News Feed
PocketGPS
Web
Read the current newsletter! Weekly
Newsletter
SatNav,GPS,Navigation
Pocket GPS World - SatNavs | GPS | Speed Cameras: Forums

Pocket GPS World :: View topic - TomTom support want me to move house!
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in for private messagesLog in for private messages   Log inLog in 

TomTom support want me to move house!

 
Post new topic   Reply to topic    Pocket GPS World Forum Index -> TomTom Portable Navigation Devices
View previous topic :: View next topic  
Author Message
philpugh
Lifetime Member


Joined: Dec 28, 2005
Posts: 2003
Location: Antrobus, Cheshire

PostPosted: Fri Jan 15, 2010 10:03 am    Post subject: TomTom support want me to move house! Reply with quote

Another great silliness from those people at TT support...

I've spent most of this week trying to download the latest map for my 720. I live in a very rural part of Cheshire and the broadband speed available to us is a mere 512kbps. No problems, I usually leave it overnight and it has completed in the morning. Not this time though. The transfer starts OK but in the morning there is a message on the PC saying the ZIP file is corrupted. It's actually too small - about 1.51Gb instead of the expected 1.75 So I try the next evening - exactly the same result - same incorrect file size. (Yes I did clear down all the previous incorrect files.)

So I drop TT support a line and they say the problem is that my connection speed is too slow and I need to get at least 2Mbps! After 20 years working on computer networks this is the first time I have heard that link speed affects data integrity. There is no chance of a speed increase in the forseeable future - not until BT put in Century21 networking.

Here is an extract from their reply...

Quote:
If you find that your map is taking more than 5 hours to download or the Download does not install correctly, then unfortunately your Internet connection is preventing the map from downloading correctly. Ideally, you will need a faster and more stable Internet connection. Unfortunately there is no other way to download your map, ultimately, you will need to find a PC that has a fast unrestricted internet access


I've asked for a refund of my map upgrade monies - I'll see what happens!
_________________
Phil
Back to top
View user's profile Send private message
mikealder
Pocket GPS Moderator
Pocket GPS Moderator


Joined: Jan 14, 2005
Posts: 19638
Location: Blackpool , Lancs

PostPosted: Fri Jan 15, 2010 10:47 am    Post subject: Reply with quote

Phil, Ask them for a copy of the map files on DVD zipped up, this can then be coppied to the download folder, connect the device and hit the update map option, Home will see the only file that is missing is the activation file and it will download this in seconds due to the small file size - I doubt they will send you the disk but it is worth asking, if they answer its not possible but if you want to carry out a trial of this method I suggest we continue the discussion via PM - Mike
Back to top
View user's profile Send private message Send e-mail MSN Messenger
GerryC
Pocket GPS Moderator
Pocket GPS Moderator


Joined: Mar 01, 2005
Posts: 1513
Location: West Mids

PostPosted: Fri Jan 15, 2010 10:49 am    Post subject: Reply with quote

The only reason I can think of where a slow connection could cause a problem like this is where a badly designed program on the server expects everyone using the service to have urban-speed broadband.

Aren't there enough of us here who remember leaving computers running overnight downloading stuff on a 56Kb modem. Grrrr
_________________
Gerry
TomTom730T
Cameralert for Android
Brodit ProClip mount
Back to top
View user's profile Send private message Visit poster's website
MaFt
Pocket GPS Staff
Pocket GPS Staff


Joined: Aug 31, 2005
Posts: 14804
Location: Bradford, West Yorkshire

PostPosted: Fri Jan 15, 2010 10:55 am    Post subject: Reply with quote

GerryC wrote:
Aren't there enough of us here who remember leaving computers running overnight downloading stuff on a 56Kb modem. Grrrr


i remember downloading a demo game over 33kbps connection being shared between 3 of us at our student house!!! i think i left it just over 30 hours!!

MaFt
Back to top
View user's profile Send private message Visit poster's website
AndyVaughan
Lifetime Member


Joined: Apr 13, 2006
Posts: 1500
Location: Rossendale

PostPosted: Sat Jan 16, 2010 9:02 am    Post subject: Reply with quote

What map are you trying to download - W&CE 2GB 8.40.2562?

Has the activation file downloaded OK - if so I should be able to sort out a copy of the map download if you want - PM me
Back to top
View user's profile Send private message
philpugh
Lifetime Member


Joined: Dec 28, 2005
Posts: 2003
Location: Antrobus, Cheshire

PostPosted: Thu Jan 21, 2010 4:07 pm    Post subject: Reply with quote

THanks for the offers of help - I've PM'd those concerned.

I'm going to take it into my wife's work and use their high speed broadband to do it!
_________________
Phil
Back to top
View user's profile Send private message







Posted: Today    Post subject: Pocket GPS Advertising

Back to top
Display posts from previous:   
Post new topic   Reply to topic    Pocket GPS World Forum Index -> TomTom Portable Navigation Devices All times are GMT + 1 Hour
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.11 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Make a Donation



CamerAlert Database

Click here for the PocketGPSWorld.com Speed Camera Database

Download Speed Camera Database
20.082 (10 Aug 22)



WORLDWIDE SPEED CAMERA SPOTTERS WANTED!

Click here to submit camera positions to the PocketGPSWorld.com Speed Camera Database


12mth Subscriber memberships awarded every week for verified new camera reports!

Submit Speed Camera Locations Now


CamerAlert Apps



iOS QR Code






Android QR Code







Terms & Privacy


GPS Shopping