Phone Compatibility

EricWB · Frequent Visitor Joined: Jan 31, 2007 Posts: 310

If the TT device is Bluetooth enabled e.g. GO 530 and your phone has bluetooth capability does the phone still have to be an acceptable match to the TT device?

falkirk81 · Posted: Mon Nov 23, 2009 1:11 pm Post subject:

In a word, yes. The compatibility page is here

http://www.tomtom.com/phones/compatibility/

where you can select your Tomtom unit and then see which phones are officially supported!
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Tomtom GO 1005 LIVE

iPhone 12

EricWB · Frequent Visitor Joined: Jan 31, 2007 Posts: 310

Many thanks falkirk81 now I know what new phone to buy.

falkirk81 · Posted: Mon Nov 23, 2009 5:07 pm Post subject:

Glad I could help.

Smile

_________________
Tomtom GO 1005 LIVE

iPhone 12

richard345 · Posted: Mon Nov 23, 2009 9:35 pm Post subject:

Eric,

Don't be too confident about the list. I have a Nokia N82 and a 6230i, both of which are on the list, but I cannot get either of them to correctly set up a Wireless connection for any TT Services.

Handsfree works less often than it doesn't and TT Custmer Support has advised that they cannot offer a fix. I am pleased to say that I haven't paid for any additional services, but the Weather and Buddies could be useful under certain circumstances.
_________________
Ric - TomTom 520 DEAD - Passed to the great traffic jam in the sky. Now using Maps & Waze on Samsung Galaxy S4 + CamerAlert of course!

johnnym100

Hi all,

I had a similar problem a few months ago which TomTom could never fix.
(Basically updated my 710 from map 835 to 840 and Traffic, Buddies & all wireless data connections to my phone stopper working - unable to fix).

The official line from TomTom 2nd line engineers is that the compatibility list is only for mobiles with original manufacturers firmware i.e. not supported if the firmware is adapted by the network operator. This is stated on the compatibility list webpage in small grey text so is v easy to miss......

So, if your mobile displays your operator logo at startup or shutdown, or has an operator specific menu e.g. "Orange plus" then all bets are off as to whether it will work.

Good luck,
John.[/i]

johnnym100 · Posted: Sun Jan 03, 2010 6:56 pm Post subject: correction

sorry - meant when updating map 830 to 835 (not 835 to 840) - seems to have been a common problem....

John.

Andy_P · Posted: Sun Jan 03, 2010 10:07 pm Post subject:

Surely a map update cannot have any effect on phone compatibility... Must have been an accompanying software update done at the same time?

richard345 · Posted: Mon Jan 04, 2010 12:05 am Post subject:

mikealder · Posted: Mon Jan 04, 2010 12:44 am Post subject:

Phone TomTom support and ask them to roll back the Boot Loader to a previous release, their reply will be interesting but it should be possible and will most probably fix the BT issue your are having - Mike

johnnym100

Hi AndyP - I have to agree with Richard345

I have been on to Tomtom support since start of September and still no joy. They have now stated that they cannot help further - am not happy.
I updated my TTGo710 (OS 7.903 - latest version) from WEurope map 830 to 835 (as part of MapUpdate program) in early Sept and this is when I hit problems.

All worked fine beforehand; Traffic, Buddies etc. on a very common phone Nokia 6230i. I have also tried another handset on another network - same problem.

The update did not state that it was changing anything other than the map. Revertng to a backup of map830 restored everything but going through the map update to 835 a second time broke the wireless connection again.

TTsupport suggested changing tmccodes.dat then later a complete rebuild with clear flash - still no joy (& the rebuild/clear flash broke my old working backup using map 830).

Wireless data & Traffic is still broken on my TTGo710.
I did see other threads here and here dating back to Sept on broken traffic/wireless and have tried these but still no joy

I'll try TTsupport gain but any help gratefully received!
TTGo 710 (v7.903)
WEurope map now v840 (wireless & Bluetooth traffic still broken)
Mac not PC
Nokia 6230i - one on o2 and one on Orange (worked previously).
Exact point of issue is going through the phone setup wizard as it get to 60% or 65% and then states something like cannot connect to wireless device.
I have tried deleting phones & re-pairing etc but no joy.

John.

Andy_P

johnnym100

Hi Andy,

My Map 830 working backup was from a backup done outside TThome and on a separate SD card so was a true backup not a partial roll-back via TThome.
As such, the bootloader issue may be a possibility, as could other updates downloaded surreptitiously.

Best,
John.

Andy_P · Posted: Tue Jan 05, 2010 1:00 pm Post subject:

I'm getting to the limit of my knowledge, but as far as I'm aware, even restoring with a full Explorer backup will not return the bootloader to it's previous version - once it has been updated on the device you're stuck with it unless TT can provide you with a special utility to revert to a previous version (as has been done once before, at least).

mikealder · Posted: Tue Jan 05, 2010 4:57 pm Post subject:

You cannot roll back the boot loaded by re-installing a backup, once the boot loader has been incremented it stays where it is until the next increment.
If the boot loader has screwed up the device (or a single part of it) I am not too sure TomTom can offer anything to roll the BL back as even clear flash won't touch it, they might want the unit back to roll the BL back - Mike

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