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TT Customer care, the best!!

 
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cliffbrown
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Joined: Mar 06, 2008
Posts: 164

PostPosted: Fri Dec 18, 2009 7:07 pm    Post subject: TT Customer care, the best!! Reply with quote

Hi all, I just had to give praise to the excellent customer care team at Tom Tom.
I purchased a One IQ GB 3 months ago as a replacement to a Garmin nuvi 200 ( which I had no trouble with). But last week the internal battery went and I could only use it via cable. I phoned customer care who said that they would send out a prepaid envelope to return it for repair. The following day it arrived, I duely packed it up and it went back. Next day an email arrived informing me that they had recieved it and that it could take upto 20 days to repair it!!!!!!! groan, I am lost without my TT Very Happy
Two days later it arrives back, but it is a Europe model, ok so I have gained, thats good, but then I looked at the map version and it was older than my original unit, so I emailed customer care to see if they could assist me. Well I know its Christmas, but within 1 hour I had a reply with a very welcoming download of the most recent map, which is busy downloading at present.
I cannot praise these people enough, especially Julianne T. THANKS GUYS (& GIRLS)
HAVE A VERY MERRY CHRISTMAS & A HAPPY NEW YEAR.

Cliff
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