Another HD Traffic FAIL

DennisN · Posted: Wed Nov 18, 2009 11:07 pm Post subject:

Y'mean I can expect all this cr4p when I start subscribing for mine next month? Mind you, I'm not subscribing for the HD Traffic which I feel is better, but still "no cigar" - I'm going for the Google Search, anything else is a bonus (of sorts!). Still, if the server is uncontactable, it makes no difference whether I'm after Traffic or a Google!

My pluserror.txt file is 81 pages long when copied/pasted into my wordprocessor. But the dates seem to be only between the 9th and 15th of September, nothing any later. Maybe it's full and won't take any more?

I'd take a 950 Live if it's free, but not if they wanted any money. Bear in mind, I have a few other devices to keep an eye on it!
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Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

AndyVaughan · Posted: Wed Nov 18, 2009 11:12 pm Post subject:

If it is 81 pages long after 6 days then you have had some serious errors!

Send it to TT and ask why you have an 81 page long error log file on your device that covers a 6 day period - the answer should be worth a laugh.

Copy it to your PC and then delete it off of your device - it will create a new one on the next error and you might be able to spot the times that traffic stops updating and the corresponding log entries in a smaller file.

Graeme2812 · Posted: Wed Nov 18, 2009 11:12 pm Post subject:

AndyVaughan · Posted: Wed Nov 18, 2009 11:30 pm Post subject:

Apart from the complete outage today - it couldn't even retrieve my subscription information - just a message about try again later.

The SIM card showed as connected fine with full signal strength.

falkirk81 · Posted: Thu Nov 19, 2009 12:07 am Post subject:

Sometimes on my 950 when I get the 'Yellow Triangle' in the traffic bar, I do have a 'connected' status to the LIVE server and no HD traffic obviously. But what is strange is that I DO get the other LIVE services fine!

I can check weather, use google etc.

Seems like just HD traffic is having some issues at the mo!
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Tomtom GO 1005 LIVE

iPhone 12

swash · Regular Visitor Joined: May 22, 2009 Posts: 65

TT don't have issues, they have challenges Laughing

Same old same old for me this morning, no updates on the way to work, that makes it a week now since I last got any updates during the morning or evening rush hours, and TT still don't accept that there is any problem at their end Evil or Very Mad

MrT · Posted: Thu Nov 19, 2009 9:48 am Post subject:

One thing I have noticed in the error file is that the word "HERCULES" has started appearing recently where is used to say "LOGON", I wonder if this is related.

Also whilst my traffic is not updating, the blue "pie chart" icon showing how up to date the traffic is stays blue, it no longer turns grey which is what used to happen when the traffic was not updated. Has this been done to deliberately hide the fact that the traffic is not updating?
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Drivelux

Seamaster · Frequent Visitor Joined: Jun 05, 2006 Posts: 331

You might as well "raise a ticket" with the cat.

swash · Regular Visitor Joined: May 22, 2009 Posts: 65

So has anyone had even the courtesy of a reply today?

48 hours plus since I was supposedly elevated to the second line of support and I have heard precisely nothing.

Very close to going down the Trading Standards route now, as they are relieving me of £8 per month for nothing (oh sorry, I can still look up the weather!)

Matt865 · Regular Visitor Joined: Dec 30, 2006 Posts: 92

Seamaster · Frequent Visitor Joined: Jun 05, 2006 Posts: 331

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