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Halfords (3 month map guarantee)

 
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paul_and_kim
Lifetime Member


Joined: Dec 20, 2008
Posts: 6

PostPosted: Sat Jul 18, 2009 1:52 pm    Post subject: Halfords (3 month map guarantee) Reply with quote

Has anbody had any experience of this.
I bought my daughter an s100 and was told that there was a 3 month map guarantee with the product. I knew that a map update from navman was imminent so happily purchased the product.

When she opened the item, there was nothing in the box detailing the guarantee. I hace contacted halford customer service who initially agreed that there is a guarantee, but are now giving me the runaround and refering me to Navman tech support.

The question is.
Have I been burnt or has anbody else had experience of this?
Did you solve it, or were you lied to as I now think I was.

Anyway my advice would be to avoid Halfords as all costs.
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mediaguycouk
Occasional Visitor


Joined: Jul 04, 2009
Posts: 34

PostPosted: Sat Jul 18, 2009 4:35 pm    Post subject: Reply with quote

I'm not sure if this comment will help or not but Halfords obviously don't have DVDs of maps in store so they will be correct to refer you to the manufacturer.

You'll also find that if you were told that (no posters or paperwork) and you don't record your phone calls (nothing like the mobile network 3 to teach you to always record your calls) then you won't be able to prove anything when confronting for a refund / small claims court.
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