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Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
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 Posted: Sat May 16, 2009 12:43 am Post subject: |
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| HenryMitchell wrote: | | Andy_P wrote: | | It's a minor bug that TT will sort out on a case by case basis if you inform them. |
I've given up reporting these to TT because they've never fixed one yet. Ever! |
Sort out as in "report to TeleAtlas"... 
But does the odd "keep right" really cause you so much aggro? |
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HenryMitchell
Regular Visitor
Joined: Jul 04, 2007
Posts: 139
Location: Godstone, Surrey
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| Posted: Sat May 16, 2009 9:04 am Post subject: |
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| Andy_P wrote: | | HenryMitchell wrote: | | Andy_P wrote: | | It's a minor bug that TT will sort out on a case by case basis if you inform them. |
I've given up reporting these to TT because they've never fixed one yet. Ever! |
Sort out as in "report to TeleAtlas"...
But does the odd "keep right" really cause you so much aggro? |
No it doesn't. However what does get to me is TT never listening or doing anything they ask.
When Mapshare was launched I thought the idea was great but I have not seen one of my changes put into place on a new map issue and TT "Lost" all my "local" map changes during a recent support case which by the way has failed to fix my problem after over three months but that's another story. My new GO 940's Speed camera database was riddled with omissions and errors and when I reported these TT did nothing. I started reporting these to RoadAngel who manage the data for TT and they were marvellous, actioning my reports within a day or two.
The point I am trying to make is that for the ordinary guy in the street their customer service sucks, they do their best to make it difficult to contact them and I have virtually given up trying to help them improve the product.
_________________
Device: GO 600, Live connected via iPhone 5.
App: 13.030.1412491.111 (0) (2042, 31/10/2013)
OS: 1392579
Map: Europe v920.5244 (11/2013) |
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M8TJT
The Other Tired Old Man
Joined: Apr 04, 2006
Posts: 10118
Location: Bexhill, South Sussex, UK
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| Posted: Sat May 16, 2009 9:23 am Post subject: |
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| HenryMitchell wrote: | | My new GO 940's Speed camera database was riddled with omissions and errors and when I reported these TT did nothing. . |
Really  You are not the first to mention this
| HenryMitchell wrote: | | I started reporting these to RoadAngel who manage the data for TT and they were marvellous, actioning my reports within a day or two. |
They must have a lot of verifiers, or whatever they call them  |
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