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TonyD
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Joined: May 08, 2005
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 Posted: Tue Apr 28, 2009 11:24 am Post subject: Traffic information bar disappeared |
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I have been using TT traffic info for a while now but suddenly the traffic information sidebar on the right hand side has disappeared. Traffic information itself is still working I think because I get voice messages about it. If I navigate to Traffic via the screen, as soon as I select Traffic it just drops me back to the Home screen, but it has always done that and I get to it normally by tapping the sidebar. My subscription is current and I have done a soft reset (the TomTom drums) but not a factory reset just yet as I don't want to lose settings unless I have to. Any ideas ?
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Tony
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HenryMitchell
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Location: Godstone, Surrey
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| Posted: Tue Apr 28, 2009 11:08 pm Post subject: |
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Mine has done that a few times and updating the unit via TT Home seemed to fix it.
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TonyD
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| Posted: Wed Apr 29, 2009 12:26 am Post subject: |
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| HenryMitchell wrote: | | Mine has done that a few times and updating the unit via TT Home seemed to fix it. |
OK I'll try that thanks
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TonyD
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| Posted: Wed Apr 29, 2009 10:16 am Post subject: |
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Oops, problem solved. I thought I had subscribed to Live after my 3 months expired, but hadn't. Now subscribed and working.
However, I still have the problem that I can't access Traffic via the home screen menu icons. As soon as I select traffic information it drops me back to the main navigation screen. however, I think I have seen other people here report that same behaviour. The reason why this is a bit of an issue to me rather than tapping the sidebar is because I can use the remote control to get to the icons but not the sidebar.
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Tony
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HenryMitchell
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Location: Godstone, Surrey
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| Posted: Wed Apr 29, 2009 10:47 am Post subject: |
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| TonyD wrote: | | I still have the problem that I can't access Traffic via the home screen menu icons. As soon as I select traffic information it drops me back to the main navigation screen. however, I think I have seen other people here report that same behaviour. The reason why this is a bit of an issue to me rather than tapping the sidebar is because I can use the remote control to get to the icons but not the sidebar. |
Yes, I get the same problem when using the remote. The easiest way round this is to press the bottom right soft-key to get the route summary, then the bottom left soft-key to go to the "Details" section, then press "Left" twice and then enter to go into the traffic menu. (I'm doing this from memory so please excuse any errors!)
It seems a bit of a long way round but it becomes second nature fairly quickly.
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TonyD
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| Posted: Wed Apr 29, 2009 11:12 am Post subject: |
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| HenryMitchell wrote: |
Yes, I get the same problem when using the remote. The easiest way round this is to press the bottom right soft-key to get the route summary, then the bottom left soft-key to go to the "Details" section, then press "Left" twice and then enter to go into the traffic menu. (I'm doing this from memory so please excuse any errors!)
It seems a bit of a long way round but it becomes second nature fairly quickly. |
Yes, that works (well something similar to that), that's great thanks. The problem I have with touching the screen is that I have an MPV and the TomTom is a bit of a stretch.
However, do we actually have a bug here, and are TomTom aware ?
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Tony
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HenryMitchell
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| Posted: Wed Apr 29, 2009 12:47 pm Post subject: |
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As far as I know, several PGPSW members have reported this to TT but there's no harm in adding yourself to the list...
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TonyD
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| Posted: Wed Apr 29, 2009 2:18 pm Post subject: |
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| HenryMitchell wrote: | | As far as I know, several PGPSW members have reported this to TT but there's no harm in adding yourself to the list... |
Sorry about this, but how do I do that ?
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Tony
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HenryMitchell
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| Posted: Wed Apr 29, 2009 3:40 pm Post subject: |
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Here's a link to TT's UK Support team. They will tell you that's the way it is but if enough people complain they might change it in the next OS update.
http://uk.support.tomtom.com/cgi-bin/tomtom_uk.cfg/php/enduser/ask.php
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Andy_P
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Joined: Jun 04, 2005
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Location: West and Southwest London
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| Posted: Wed Apr 29, 2009 3:51 pm Post subject: |
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OK... I was quite intrigued by this as I've never seen a direct link to contact TomTom before.
I've only ever known the method where you have to go to their support site, pretend to ask a question, pretend to read the answer, and then click the link at the bottom where it says "Did this answer your question?"
Now... your link took me to a page where it said I had to log in to ask my question, but when I do it just goes to the "Update my profile" page. How do I get back to an "Ask the question" page? |
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HenryMitchell
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| Posted: Wed Apr 29, 2009 4:29 pm Post subject: |
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| Andy_P wrote: | I was quite intrigued by this as I've never seen a direct link to contact TomTom before.
I've only ever known the method where you have to go to their support site, pretend to ask a question, pretend to read the answer, and then click the link at the bottom where it says "Did this answer your question?"
Now... your link took me to a page where it said I had to log in to ask my question, but when I do it just goes to the "Update my profile" page. How do I get back to an "Ask the question" page? |
It's a fudged URL that I got from the eaxt process you describe... maybe it won't work for all TT accounts. You might have to do it the old fashioned way you are used to.
TT don't make it easy to talk to them do they?
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TonyD
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| Posted: Wed Apr 29, 2009 5:31 pm Post subject: |
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| HenryMitchell wrote: |
It's a fudged URL that I got from the eaxt process you describe... maybe it won't work for all TT accounts. You might have to do it the old fashioned way you are used to.
TT don't make it easy to talk to them do they? |
Yes, I had to do it Andy_P's way as well, but now done. And no, they don't make it easy to talk to them. Typical was when going through the list of possible questions/problems not one of them actually allowed for a fault in the software. There wasn't actually anywhere logical to report such a thing.
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Andy_P
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| Posted: Wed Apr 29, 2009 10:16 pm Post subject: |
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| TonyD wrote: | | when going through the list of possible questions/problems not one of them actually allowed for a fault in the software. There wasn't actually anywhere logical to report such a thing. |
I just pick ANY question at random! |
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TonyD
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| Posted: Wed Apr 29, 2009 10:22 pm Post subject: |
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| Andy_P wrote: | | TonyD wrote: | | when going through the list of possible questions/problems not one of them actually allowed for a fault in the software. There wasn't actually anywhere logical to report such a thing. |
I just pick ANY question at random! |
That's what I did, but it just shows a mindset of "there can't possibly be anything wrong with our software"
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DennisN
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| Posted: Thu Apr 30, 2009 9:01 am Post subject: |
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Don't look at the question, don't look at the answer, just go straight to the box and write your problem, then persist in sending it. I may be exaggerating in saying that the standard questions and answers never answer anything, it's just that they've never answered anything I've asked!!
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Dennis
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