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Product Code

 
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JLee
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Joined: Dec 11, 2005
Posts: 139
Location: Barnsley UK

PostPosted: Mon Jun 21, 2010 5:12 pm    Post subject: Product Code Reply with quote

I purchased a XL Live IQ Routes which comes with a map of great britain and the republic of ireland v6.75. When I try and activate it I'm asked for the product code but there was nothing in the box like a card or CD with a product code on it. Does anyone know where the product code is usually found for this device?
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andy-c1
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Joined: Feb 05, 2005
Posts: 1039
Location: East Sussex

PostPosted: Mon Jun 21, 2010 5:43 pm    Post subject: Reply with quote

dunno about that ,but have you tried connecting to home to see if that works
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Oldboy
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Joined: Dec 08, 2004
Posts: 10641
Location: Suffolk, UK

PostPosted: Mon Jun 21, 2010 6:40 pm    Post subject: Re: Product Code Reply with quote

JLee wrote:
I purchased a XL Live IQ Routes which comes with a map of great britain and the republic of ireland v6.75.
I didn't think the XL Live IQ was old enough to have V675 Maps. Confused

Where did you buy it from?

Maps, for some time now, have required an Activation File that is downloaded (with the Map), via HOME.
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Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120
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mikealder
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Joined: Jan 14, 2005
Posts: 19638
Location: Blackpool , Lancs

PostPosted: Mon Jun 21, 2010 7:43 pm    Post subject: Reply with quote

XL IQ Live was first shipped with V825 maps, the 675 map is way out of date for that device and pre-dates IQ Routes so that function won't work.

Is this your second or third TomTom? if so did you register it with Home using a unique e-mail address to that used on any earlier devices you might have owned. Re-using an old e-mail address from an earlier device can often cause Home to throw a wobbler and download a V675 map that won't work on the unit - Mike
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JLee
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Joined: Dec 11, 2005
Posts: 139
Location: Barnsley UK

PostPosted: Tue Jun 22, 2010 2:12 pm    Post subject: Reply with quote

My mistake guys sorry. This must be the map from my old TomTom which I copied over by accident when copying POIs and then confused myself by thinking it was one that was delivered with it. Obviously I don't expect to be able to use a map from another device.
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