| View previous topic :: View next topic |
| Author |
Message |
MrT
Frequent Visitor
Joined: Nov 14, 2003
Posts: 2143
Location: Surrounded by A1, M1 & M25
|
 Posted: Wed Apr 22, 2009 5:58 pm Post subject: Changing Credit Card details for Live Services |
 |
|
Has anyone any idea on how to do this as my credit card is no longer valid?
If I go to the TomTom website for support I get into an endless loop. I log in, go through all the device details and questions and when I click on the "ask support" at the end of the questions it tells me I must be logged on, I log on, it asks the same questions and goes endlessly through this loop.
_________________
Drivelux |
|
| Back to top |
|
 |
robbooth
Lifetime Member
Joined: Jul 18, 2006
Posts: 162
|
| Posted: Wed Apr 22, 2009 6:48 pm Post subject: |
|
|
Can't help with the inital problem but if you ever solve the logging in problem let me know! My account does exactley the same. 
Have you a paypal account that you could use to pay for the live services? |
|
| Back to top |
|
|
dlpruk
Regular Visitor
Joined: Dec 24, 2006
Posts: 88
Location: Nottinghamshire
|
| Posted: Wed Apr 22, 2009 8:04 pm Post subject: |
|
|
I had weeks of problems with TT trying to do this as their system doesn't seem to recognise that card details do change from time to time for various reasons.
I got there in the end so the simple answer is probably just to keep filing tickets reporting the problem you're having and to back that with phone calls.
The more complex one, which I haven't tested, might be to cancel the subscription you have and to try registering your TT to another email address and to try subscribing afresh from that and with the new card number in the hope that you can get TT to credit you for any double payments that occur.
Perhaps someone with more detailed knowledge of TT's ways could confirm that might work or say why it wouldn't? |
|
| Back to top |
|
|
matthewj
Frequent Visitor
Joined: Apr 03, 2006
Posts: 751
|
| Posted: Wed Apr 22, 2009 8:27 pm Post subject: |
|
|
| dlpruk wrote: | | The more complex one, which I haven't tested, might be to cancel the subscription you have |
Ha! When I wanted to buy the 1 year subscription at a discount, I found I had to first cancel my subscription (which support did for me). But to do that, I needed to pay the next fee, at which point they take the 1 month notice, and the next month I pay again for the last month. When that is all done, my sub is ended and I can buy it again at the discount.
I mention this because given how incomplete this system is, you will probably find that the expired credit card can only be changed after cancelling. So, just make two more payments on the expired card, which will of course trigger an error, and stop the cancelling. To overcome this, just cancel the account, by making two more payments...
I would fear switching to another email address. I suspect that will break their system even more. |
|
| Back to top |
|
|
MrT
Frequent Visitor
Joined: Nov 14, 2003
Posts: 2143
Location: Surrounded by A1, M1 & M25
|
| Posted: Sat May 02, 2009 7:22 am Post subject: |
|
|
I phoned TomTom about this and they said just let the Live Services expire when the money cannot be taken then Home will ask you to buy them again. I somehow think this is not correct and I am heading for problems when the money is due.
TomTom also informed me that my account does not exist on their servers but the man on the helpdesk managed to log into it from the web. I also pointed out I have Live Services and the Map Update service working. He promised to look into it and call me back but oddly enough no call ever came.
_________________
Drivelux |
|
| Back to top |
|
|
|
![]() Posted: Today Post subject: Pocket GPS Advertising |
|
|
We see you’re using an ad-blocker. We’re fine with that and won’t stop you visiting the site.
Have you considered making a donation towards website running costs?. Or you could disable your ad-blocker for this site. We think you’ll find our adverts are not overbearing!
|
|
| Back to top |
|
|
|
Forum FAQ
Search
Usergroups
Profile
Log in for private messages
Log in
