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mrgoodge
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Joined: Feb 02, 2006
Posts: 17
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 Posted: Thu Feb 26, 2009 11:11 pm Post subject: My Tomtom 520 is Possessed! |
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Last week my 520 started doing a really weird thing, and has not staopped since.
When navigating to a destination the device will jump to the menu screen and what looks like someone is touching the screen and going through different menu options. If i tap the "Done" button and go back to the navigation screen. The device will jump back again to the menu and go through all the options. Although the voice guidance is unaffected.
I have contacted Tomtom who told me to backup, update, run flash tool. This did not help.
I have no screen protector on the screen.
Luckily, and i was not aware, the 520 had a 2 YEAR warranty. So its now going back to Tomtom for repair.
Has anyone else had this issue and did it get resolved?
Thanks |
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Anita
Pocket GPS Moderator
Joined: Mar 15, 2006
Posts: 3219
Location: Windlesham, Surrey
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| Posted: Thu Feb 26, 2009 11:45 pm Post subject: |
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It's quite common, and usually caused by dirt under the bezel. Running the corner of a stiffish piece of paper around between the screen and the bezel to remove any debris should cure it.
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Anita
TomTom VIA 135 - App 12.075
UK map 1125.12264
Samsung Galaxy S21 |
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mrgoodge
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Joined: Feb 02, 2006
Posts: 17
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| Posted: Fri Feb 27, 2009 12:01 am Post subject: |
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| Anita wrote: | | It's quite common, and usually caused by dirt under the bezel. Running the corner of a stiffish piece of paper around between the screen and the bezel to remove any debris should cure it. |
Yes i found that info on the net and quoted this to Tomtom, who said it would invalidate the warranty if i did it 
So i will leave it with them to sort |
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Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
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| Posted: Fri Feb 27, 2009 12:07 am Post subject: |
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Dennis? Where's your picture?
Doing that would never invalidate a guarantee! |
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mrgoodge
Occasional Visitor
Joined: Feb 02, 2006
Posts: 17
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| Posted: Fri Feb 27, 2009 12:13 am Post subject: |
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| Andy_P wrote: | Dennis? Where's your picture?
Doing that would never invalidate a guarantee! |
Picture???
Well obviously Tomtom dont like you messing. And if i get it fixed or a new unit then im not gonna complain |
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Anita
Pocket GPS Moderator
Joined: Mar 15, 2006
Posts: 3219
Location: Windlesham, Surrey
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| Posted: Fri Feb 27, 2009 12:18 am Post subject: |
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| mrgoodge wrote: | | Luckily, and i was not aware, the 520 had a 2 YEAR warranty. |
According to the LW-1y-English 2007_NO US CAN.doc in the Licence folder on my 720 it's a one year warranty.
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Anita
TomTom VIA 135 - App 12.075
UK map 1125.12264
Samsung Galaxy S21 |
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mrgoodge
Occasional Visitor
Joined: Feb 02, 2006
Posts: 17
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| Posted: Fri Feb 27, 2009 12:22 am Post subject: |
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| Anita wrote: | | mrgoodge wrote: | | Luckily, and i was not aware, the 520 had a 2 YEAR warranty. |
According to the LW-1y-English 2007_NO US CAN.doc in the Licence folder on my 720 it's a one year warranty. |
I know but its what they told me on the phone  |
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russd1978
Occasional Visitor
Joined: Mar 02, 2006
Posts: 34
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| Posted: Fri Feb 27, 2009 12:23 am Post subject: |
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I had this EXACT same problem with my 720 last week. I posted a thread about it here http://www.yournav.com/forum/index.php?showtopic=13257.
My TomTom is 17 months old and they let me send it back free of charge, they didnt replace the screen, they just flashed the ROM (not the SD card, the actual firmware on the unit itself).
It happened just after I upgraded the firmware to the latest one via TomTom Home, so Im wondering if you did the same?
Its all fine now though, but I have not connected to Home to upgrade the firmware again - Im running v7 now, as I dont trust it yet!
I tried cleaning the screen beforehand, with the card round the edge, but this wasnt down to that and gradually it was getting worse and worse.
Last edited by russd1978 on Fri Feb 27, 2009 12:27 am; edited 2 times in total |
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technik
Lifetime Member
Joined: Mar 18, 2004
Posts: 788
Location: Midlands UK
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| Posted: Fri Feb 27, 2009 12:25 am Post subject: |
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| mrgoodge wrote: | | Anita wrote: | | It's quite common, and usually caused by dirt under the bezel. Running the corner of a stiffish piece of paper around between the screen and the bezel to remove any debris should cure it. |
Yes i found that info on the net and quoted this to Tomtom, who said it would invalidate the warranty if i did it
So i will leave it with them to sort |
I fixed my 720 just by running a store card all around the display just beneath the bezel surround.
I think the bezel had become a bit squashed and was putting pressure on the LCD.
It certainly won't invalidate any warranty, unless you are really careless and drop the TomTom or crack the screen. |
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Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
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| Posted: Fri Feb 27, 2009 12:29 am Post subject: |
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| mrgoodge wrote: | | Andy_P wrote: | Dennis? Where's your picture?
Doing that would never invalidate a guarantee! |
Picture??? |
Found it...
See what I mean about it not being anything that would invalidate a warranty? (and how would they ever know?) |
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DennisN
Tired Old Man
Joined: Feb 27, 2006
Posts: 14892
Location: Keynsham
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| Posted: Fri Feb 27, 2009 8:53 am Post subject: |
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That tool comes with an unconditional 5 year, unlimited mileage warranty and a certificate from TomTom saying it is Manufacturer-approved.
Trust me - I'm a whitevanman (actually an AlmostAudimettallicsilvervanman).
Buy one now - special offer price only £1.25, plus £19.63 P&P (next day delivery, additional £17.86 and transit insurance £41.57). Plus VAT (at reduced rate of 15%).
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Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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M8TJT
The Other Tired Old Man
Joined: Apr 04, 2006
Posts: 10118
Location: Bexhill, South Sussex, UK
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| Posted: Fri Feb 27, 2009 9:17 am Post subject: |
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Dennis. What a rip off for a bit of paper.   |
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DennisN
Tired Old Man
Joined: Feb 27, 2006
Posts: 14892
Location: Keynsham
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| Posted: Fri Feb 27, 2009 1:02 pm Post subject: |
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| M8TJT wrote: | | Dennis. What a rip off for a bit of paper. |
  That's not just "a bit of paper". It's not even "just a bit of M&S paper". It's a hand crafted, unconditional 5 year, unlimited mileage warranty and a certificate from TomTom saying it is Manufacturer-approved tool for getting muck out from under yer whatsername. Some of our forum's more discerning members would probably consider it a snip and order two at the price.
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Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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pcaouolte
Frequent Visitor
Joined: Dec 27, 2006
Posts: 998
Location: South Lincs, UK.
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| Posted: Fri Feb 27, 2009 1:45 pm Post subject: |
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| DennisN wrote: | | Some of our forum's more discerning members would probably consider it a snip and order two at the price. |
Possibly you could make the offer more attractive by throwing in a free hand crafted reset tool?
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Paul |
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MrT
Frequent Visitor
Joined: Nov 14, 2003
Posts: 2143
Location: Surrounded by A1, M1 & M25
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| Posted: Fri Feb 27, 2009 4:14 pm Post subject: |
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| pcaouolte wrote: | | Possibly you could make the offer more attractive by throwing in a free hand crafted reset tool? |
TT Home?
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